Debussy once said, “Music is the space between the notes”. Making space is what gives the music texture, substance and form. Likewise, we need to make space for our service management programs. Space to focus, to engage and to realize the benefits.

1. Making Space for ITSM
Thursday November 14, 2013

2. November 14, 2013
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3. Navigating ITSM via our software and services
Over 14 years of ITSM success!
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4. The Navvia Process Management Platform
Simple  Social  Effective
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5. The HUB of your Service Management program

6. When you need the help we are here!
•
ITSM Accelerators
•
Onsite ITSM Services from assessments
through to strategy and implementations
•
ITSM tool selection & implementation
•
ITSM education
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7. “It’s the space between the bars that holds the tiger”
Zen Koan

8. My perspective on “making space” is based
on 33 years of ITSM experience
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9. I’ve also get to attend many ITSM events
and conferences…
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10. Then why are we always discussing the
same old things?
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11. All our great intentions are quickly overshadowed…
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12. Problem is that ITSM programs face
significant noise…disharmony
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13. “Music is the space between the notes”
Claude Debussy
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14. The practice of ITSM requires you to make
some space
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15. Where are you on your path to ITSM
enlightenment?
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16. You need to carve out some time for your
ITSM program
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17. Service management cannot exist without
a plan
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18. When it comes to ITSM, you can't do it
alone
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19. Service Management requires a
structured approach
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20. Service Management requires practice &
discipline
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21. Above all, Service Management requires
governance
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22. And if you do all these things you will
achieve ITSM balance
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23. “Remember…Service Management
doesn't just happen...you've got to take
the time & make the space"
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24. Free Trial @ www.navvia.com
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25. Thank You!
David Mainville
dmainville@navvia.com
Twitter: @mainville
navvia.com/library
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