1. SATHYA VELU
Technical Business Analyst & System Specialist in Life Insurance Domain
Email : gopi.sathya@gmail.com
Mobile : +31 684688414
485, Smaragdhorst,
2592RN, Den Haag,
Netherlands
Objective
To be associated with a progressive organization in the Information Technology Industry that gives
scope to contribute my service and to be part of a team that dynamically works to continue the organ-
ization’s success.
Professional profile
 11+ years of professional experience in IBM AS/400 & Mainframe technologies.
 Currently doing Technical Business Analyst & System Specialist role in Life Insurance
Domain for Commonwealth Bank of Australia.
 8 Years of experience as a Senior Developer/Team Lead - (Managing team of size >10).
 Involved in End-to-End SDLC phase of Life Insurance Projects.
 Delivering quality Functional Specification for Life400 Projects.
 Responsible for providing estimates for new Project Requirements, Enhancement Requests re-
ceived.
 Completely trained in 'Functional Point Method of sizing' to provide estimates accurately.
 High proficiency in writing and reviewing Test cases with Test Data.
 Responsible for giving Functional Specification Walkthrough to Business Users, Business
Analysts, System Specialist, System Testing Team, Development Team and End to End Testing
Team.
 Providing Training on Life Insurance Domain to every new comers to the Team.
 Professional-level programming competence and the ability to construct high quality pro-
grams.
 Expertise skills in AS/400 as like COBOL/400, Smart 400, CL/400, and DB2/400.
 Excellent skills in Analyzing, Designing, Implementation and Integration of software business
systems.
 Self-motivator with the ability to learn and adapt quickly.
 Cleared IBM DB2 Universal Database V8.1 in September 2005 through Cognizant Technol-
ogy solutions Academy.
Work Experience
 Working as Senior System Engineer at IBM India Private Limited, Chennai, India Since
February 2008 to Till date.
 Worked and performed System Specialist role at Commonwealth Bank of Australia, Aus-
tralia Since February 2015 to July 2015 (under IBM AUSTRALIA Private Limited, Australia
).

2.  Worked and performed Production Support role at ACE Hardware Corporation, Illinois,
USA Since September 2006 to December 2006 (under Cognizant Technology Solutions, USA).
 Worked as Associate Projects at Cognizant Technology Solutions, Chennai, India, since
April 2004 to January 2008.
Process Level Activities
 Participated as Software Configuration Management Coordinator in Final level assess-
ment of Capability Maturity Model Integration (level 5) in August 2007 for Cognizant
Technology Solutions, Chennai, India
 Played as 'Metrics Coordinator' for Life400 Application Since 2013.
Awards
 Received 'Star Award' for 'Excellent Customer Satisfaction' from IBM Australia, Eminence &
Excellence Recognition Team in 2015
 Received 'Spark Award' for exhibiting 'Unite to Get it done now' from IBM India, Eminence &
Excellence Recognition Team in 2013
 Received 'Orion Award' twice for 'Consistence Performance' from IBM India, Eminence & Ex-
cellence Recognition Team in 2013 & 2014
 Received ‘Outstanding Achievement’ Award on 'Project Single Digit', CommInsure CBA
2012.
 Received ‘Best Performer’ Award on Life400 Application, CBA 2013.
 Received more than 1000 IBM Blue Points
 Received 'Certificate of Appreciation' Award from Cognizant Technology Solutions for Ex-
cellent contributor in Operation Cordon Bleu – CMMI Maturity Level 5 Appraisal 2007.
 Received “Going an Extra Mile Award” from Cognizant Technology Solutions for outstanding
performance in the Capability Maturity Model Integration assessment in September 2007.
Academic Qualification
Year Institution Degree Name With Aggregate Marks
1998-2002 Periyar Maniyammai College of
Technology for women, Bhara-
thidasan University.
B.E Electronics and
Communication Engineering 82%
Bharathidasan University
1997-1998 Sri. G.R.M. Higher Secondary
School, Tiruvarur, TamilNadu
Tamilnadu State board 91%
1996 Sri. G.R.M. Higher Secondary
School, Tiruvarur, TamilNadu
Tamilnadu State board 84%

3. Hardware IBM S/390, IBM AS/400
Operating System DOS, WINDOWS, OS/400
Programming Languages MVS-COBOL, JCL, C, COBOL400, PL/1
Databases DB2/400, SQL/400, DB2, IMS
Tools & Other Utilities SMART/400, SEU, DFU, PDM, RLU, SDA, VSAM,
Netron Fusion, TELON, FILE-AID, SPUFI, RC/RU
Update, Candle DB2-Explain, XPEDITER, INFO-
MAN, INFOPAC, Visual Source Safe, ENDEVOR
and Crystal Reports
Project Details
Project Name #1 Life400 Application
Client Common Wealth Bank Of Australia, Australia
Company IBM India Private Limited, Chennai, India.
Vertical Banking and Insurance.
Project Description COMMINSURE is the specialist insurance arm of the Wealth management
business unit of the common/wealth bank of Australia. Common wealth
banking of Australia (also called CBA, as its counterpart client project team
has this name) is basically a maintenance project with 24*7 production
supports from offshore for applications.
Software Operating System OS/400
Languages Cobol/400, CL/400
Database DB2/400
Team Size 12
Duration 8 Years (From February 2008 to till date)
Performance High-
lighted and Roles
handled
 Playing as a 'Technical Business Analyst" role Since December 2012 in
parallel with Team Lead role.
Technologies

4.  Involved in Requirement Gathering Stage.
 Prepare Functional Specification for the requirement received
and getting approval from System Specialist.
 Give Functional Specification Walkthrough to Business Users,
Business Analysts, System Specialist, System Testing Team, De-
velopment Team and End to End Testing Team.
 Document system functionality.
 Maintain Internal Wikipedia to have the business functionality.
 Attending Insurance Share net sessions and online Insurance
Training and sharing the acquired knowledge within the team.
 Involved in Test case preparation.
 Lead the Enhancement Wing of Life400 application since December
2012 to January 2015.
 Fully responsible for receiving requirements from Business Ana-
lysts during Solution Requirement walkthrough.
 Responsible for preparing estimates for enhancement requests
received, delivering to client and get approval for the change.
 Planning and scheduling requirements for the upcoming re-
lease.
 Reviewing code developed by team member to assure that cod-
ing & documentation done as per the Quality standards.
 Guiding the development Team to successfully complete the
change requests.
 Providing support to System testing team and End to End Test-
ing Team.
 Being single point of contact for any issues in Enhancement
space.
 Training junior Team members.
 Made sure that all the Change Requests are delivered with zero
defects.
 Stepped up to maximize the team's performance whenever
needed and gained momentum to meet deadlines.
 Lead 'Life/400 Maintenance Team' Since February 2008 to November
2012 and February 2015 to July 2015.
 Accepting and responding to the incidents Within defined Ser-
vice Level Agreement
 Assigning incidents and problem records to team members
 Done an extensive analysis on very critical incidents and com-
pleted before delivery time
 Achieved single digit LIFE400 incidents and able to maintain the
value
 Got appreciations from clients for solving critical incidents on
time
 Worked on problem records to suggest the permanent worka-
round for the reported incidents
 Converted most of the incidents to problem records to reduce
the incident count
 Deliverable have been given on time with greater accuracy,

5. thoroughness and effectiveness
 Data extraction and correction as per the client request.
 Prompt status update on incidents every day without fail.
 Providing the weekly status on incidents, problem records and
change Requests to immediate supervisor
 Preparing and sharing the monthly data sheet on incidents for
future reference
 Conducting brainstorming session to discuss about the current
ongoing incidents, problem records and change requests
Project Name #2 Application Value Management (BPD)
Client Ace Hardware Corporation, Chicago, Illinois, USA
Company Cognizant Technology Solutions India Ltd, Chennai, India.
Vertical Retail and Hospitality
Project Description ACE-Application Management (also called BPD, as its counterpart client
project team has this name) is basically a maintenance project with 24*7
production support from offshore for all of its applications. The project in-
volves Production support for Outbound System, Warehouse Management
system and the Special order access system.
Issues raised by business partners (BPD) will be taken up for analysis. A de-
tailed problem definition and the solution for the same would be submitted
for BPD perusal. Based on the customer feedback, design, coding, testing
and then finally live implementation will be carried out.
Client Description Ace Hardware Corporation is a retailer-owned cooperative of more than
4,600 independent Ace stores in all 50 states, and 70 countries, with 15 dis-
tribution centers throughout the United States. With annual retail sales of
$13 billion, Ace ranks in the top 25 of all retailers in the U.S. and the top 50
in the world.
Software Operating System MVS, Z/OS
Languages COBOL, JCL, PL1, AS400
Database VSAM,DB2,IMS
Tools Infoman, Netron, Expediter, File Aid
Team Size 19
Duration 25 Months ( From October 2006 to Till Date)

6. Performance High-
lighted and Roles
handled
 Lead ACE Business priorities Division Team at Cognizant
which supported a 24 * 7 warehouse system in the U.S.
 Had been to onsite to get knowledge transfer for the newly handled
production support and transferred the knowledge gained to offshore
members successfully
 Handled extreme pressures during the support process and delivered
exact fixes without flaws for most of the system abends. Received lots of
client appreciation during application support
 Involved in all quality related activities and droved an internal audit in
regular periods
 Quickly learnt and dealt with various systems of the client namely
Commerce, Finance, Merchandise and Retail support
 Responsible for training new members of the team on system and
Technology during induction in to the project
Project Name #3 BEST (Brokerage Execution Support Technology)
Client Schneider Logistics, Green Bay, Wisconsin, USA
Company Cognizant Technology Solutions India Ltd, Chennai, India.
Vertical Manufacture logistics
Project Description BEST system supports the Brokerage activities involved and also commis-
sions can be expressed to the agents through this system.
Client Description Schneider National, Inc. is the leading provider of premium truckload and
inter-modal services. Schneider National has four divisions, which provide
transportation, and transportation related services. Within Schneider Na-
tional Carriers, there are six trademarked services: One-way, Intermodal,
Transportation management, Dedicated, Expedited and International Logis-
tics services.
Software Operating System MVS, Z/OS
Languages COBOL, JCL
Database DB2,DATACOM
Tools VSS, Expediter, SPUFI, PRINCETON.
Team Size 7

7. Duration 10 Months ( From November 2004 to September 2005)
Performance High-
lighted and Roles
handled
 As a Programmer Analyst, understood the business requirements by
doing a complete analysis of the client requirements
 Showed sufficient proof of technical Knowledge while developing a
code involved in client code walk through
 Performed extensive testing in all phases like unit testing, system test-
ing and integration testing and very quality conscious while delivering
the deliverable
 Put on maximum efforts to gratify the client’s requirements and made
client satisfactory in Application management of ACE Hardware
Project Name #4 CMR (Compliance Plan Reporting system)
Client Northern Trust, USA
Company Cognizant Technology Solutions India Ltd, Chennai, India.
Vertical Capital Market
Project Description Compliance Plan Reporting system (CMR) is a support division in Northern
Trust that assists the various business units with system development, en-
hancement and support. It is the reporting system for Northern Trust and
the major functions include the generation of periodical reports and ad hoc
reports for the users.
Client Description Northern Trust is one of the leading Financial Service in USA. It provides a
wide range of financial services through a global network of branches, offic-
es and subsidiaries: personal financial services, private banking, trust ser-
vices, commercial and corporate banking, corporate finance, capital market
activities.
Northern Trust offers full range of insurance, investment and real estate
products and services to individuals and institutions worldwide. Prudential
provides life insurance, annuities, mutual funds, property and casualty in-
surance, and pension products to individuals and businesses throughout
North America.
Software Operating System MVS, Z/OS
Languages COBOL, JCL
Database DB2
Tools Endevor, SPUFI, Crystal Reports

8. Team Size 6
Duration 4 Months ( From November 2004 to September 2005)
Performance High-
lighted and Roles
handled
 As a Programmer Analyst trainee, understood the business requirements
by doing a complete analysis of the client requirements
 Involved in all phases like Analysis, Coding and testing and delivered
with zero defects
Personal Profile
Date of Birth : 25.07.1981
Sex : Female
Marital Status : Married
Nationality : Indian
Passport : India
Resident Permit : Currently holding valid Netherlands Resident Permit
Address : 485, Smaragdhorst, 2592RN, Den Haag, Netherlands
I hereby declare that the information furnished above is authentic and true to the best of my
knowledge and belief
(Sathya Velu)
Declaration