This document provides information about an online training session on critical conversations held on May 13, 2015. It lists the speakers, provides housekeeping details such as how to ask questions and get CPE credit. It outlines cooperation zones and strategies for having difficult conversations. These include identifying valued criteria, asking open-ended questions, thinking from the other perspective, being candid yet clear, networking for support, and documenting interactions. The document advertises upcoming leadership trainings from GovLoop and provides thanks and resources.

1. NEXTGEN ONLINE TRAINING
Critical Conversations:
Communicating up, down
and sideways
May 13th, 2015

2. HOUSEKEEPING
Tweet with us: #nextgengov and follow @govloop.
As a question: Look for the “Ask a question” box on the console and we will get to as
many as possible at the end!
Help: If you have any technical difficulties during the training click on the “Help” button
located below the slide window.
Resources: Be sure to check out the resource section which include this slide deck,
helpful blogs and tip sheets, and links to NextGen 2015.
On-demand: We will e-mail you a link to the on-demand version of the training so you
can view it again or share with a colleague. All resources are available on-demand.
CPE: To receive your CPE credit you need to attend the training in its entirety, take the
3 interactive poll questions, and complete the evaluation by this Friday, 5/15.
VIP: You’re 1/5th
of the way to VIP status! The more you do, the more you get.

3. TODAY’S SPEAKERS
Steve Ressler
Founder and President
GovLoop
Nate Mercer
HR Specialist, Development,
Employee Services,
The Learning Center,
Office of Personnel
Management
Emily Jarvis
Senior Online and
Events Editor
GovLoop

4. 3
You need to find
some
common ground!!!

5. 3
Did he just say I need to
find common ground with
the person causing me
headaches?

7. Cooperation
Zone
G
et it D
oneGet it Right
G
et Along
G
et
Appreciation
Be brief and to
the point – do
not obstruct
Recognize their
contribution with
words of
enthusiastic
appreciation
Show you care
with friendly
chit-chat and
conversation.
Pay great
attention to the
details of the
conversation.
Blend by giving them what they are
looking for

8. 11

9. Identify Highly Valued Criteria
Turn conflict into
cooperation by asking
11

10. 11
Being defensive doesn’t work…
The other person doesn’t really care

11. 11
Dan O’Connor – 4 Magic Phrases
That’s interesting…….
1.Tell me more
2.Why would you say that?
3.Why would you think that?
4.Why would you ask that?
https://youtu.be/g5RknemM8Hw

12. 11
Why should I be the one to
change – that doesn’t sound
right!!
Hey frog, I need to get
to the other side – can
you give me a ride
over on your back?
No way! You are a
scorpion – you will sting
me!
Don’t be stupid – I
can’t swim, if I sting
you I will drown.
Well, I guess that’s true.
Hop on.
OUCH! You fool! You just
stung me! Now we are
both going to drown. Why
would you do that!!
Frog, I am a
scorpion. I sting
things. That’s just
who I am…….

13. 11
You can’t change the problem person
Because
They don’t see themselves as a problem……
Work on changing your attitude

14. 11
Ever wish there was a “bug spray” you
could use to repel grumpy, miserable
people?

15. Questions/Closing
Contact Info
Nate Mercer
724-794-5612 x5781
nathan.mercer@opm.gov
Reference: Federal Resume Guidebook, 5th
Edition,
Kathryn Troutman

16. 16
Dealing with a Difficult Manager
Steve Ressler, Founder of GovLoop

17. 17
1. Is it You or Your Manager?

18. 18
2. Think Through Their Lens

19. 19
3. Be Candid & Clear

20. 20
4. Network Up & Sideways

21. 21
5. Be on Hunt for Great Managers

22. 22
6. Take Notes
(You’ll be a Manager One Day)

23. GovLoop Resources
23
Career guides, trainings and more on GovLoop.com:
https://www.govloop.com/resources/category/career/
Courses on GovLoop Academy:
•5 Quick Tips to Have Nice Conflict
•Now You’re The Boss
•Public Speaking Tips
https://academy.govloop.com/courses/category/leadership-
management/

24. ASK YOUR QUESTIONS
Steve Ressler
Founder and President
GovLoop
Nate Mercer
HR Specialist, Development,
Employee Services,
The Learning Center,
Office of Personnel Management

25. July 20th
- 21st
, 2015
More Information: www.nextgengovt.com
Register Early for lowest rate and first-access to popular sessions like ‘running and
effective meeting’ or ‘leading from your level’:
Discount code: https://nextgengovt.eventbrite.com/?discount=NEXTGEN3
NEXT GENERATION OF
GOVERNMENT TRAINING
SUMMIT
Top 5 reasons to attend NextGen this year:
1.Attendees earn 12 CPEs in personal development
2.All 30 breakout and workshop sessions map to ECQs
3.Career coaching opportunities
4.New Track: Advice for the Advanced
5.Cool features such as: mini-meet-ups, office hours, tech
un-conference

26. THANKS FOR JOINING
Resources: Check out the Resources Section for additional information including
links to NextGen and other public speaking resources.
On-Demand: We will be e-mailing you a link to the on-demand version of this training
so you can view it again or share it with a colleague. All resources will be available on
demand.
VIPs: By attending this training you will receive 1 credit towards GovLoop’s VIP
program. Participate in 5 activities and we’ll send you awesome swag.
CPEs: To receive your credit, you must complete the evaluation form located in the
resources section.
Like GovLoop trainings? Keep up with all of our online and in-person events and
don’t miss our training on crucial conversations with colleagues on May 13:
http://www.govloop.com/training/
Any questions or feedback? Email us at info@govloop.com.