3. Recording, publishing, and disseminating information and data via news media outlets, government websites, and reports
4.
5. How easy it is for citizens to avail themselves of the services your agency provides?
6. How easy it is for citizens to appeal an adverse decision?
7.
8. How easy is it for citizens to avail themselves of both current and historical data on actual-vs.-planned performance data on government functions being provided (and those projected for future implementation)
32. "Enabling Collaboration: Three Priorities for the New Administration." From the National Academy of Public Administration http://www.scribd.com/doc/11644716/Enabling-Collaboration-Three-Priorities-for-New-Administration