10 practical insights and 10 design insights learned from contextual inquiry interviews and usability studies that involved people with disabilities. Presented in a usertesting.com webinar on March 11, 2014.

1. A Web for Everyone
Involving People with Disabilities in
UX Research
presents
Tweet with other attendees: #UTWebinar
Connect with UserTesting
Twitter: @UserTesting | Facebook.com/Usertestingcom
Host: Darrell Benatar, CEO of UserTesting
Sarah Horton
Co-author of A Web for Everyone

2. Topics
• 10 Practical Insights from UX Research
– Contextual Inquiry Interviews
– Usability Studies
• 10 Design Insights from UX Research

3. 10 Practical Insights from UX Research

4. Contextual Inquiry Interviews

5. What they are
• Observing users in their environment
• Listening and asking questions
• Audio recording and taking notes

6. What they’re good for
• Learning different ways people work
• Understanding issues people encounter
• Identifying opportunities for improvement

7. How we use the results
• Informing the audit test plan
• Providing first-person perspective on issues
• Presenting issues not identified in audit

8. 1. Wear walking shoes and be ready to go to participants
http://www.photos-public-domain.com

9. 2. Offer your elbow as a guide for blind participants
http://www.wikihow.com/Walk-With-a-Blind-Person

10. 3. Take notes and have multiple modes for recording

11. 4. Consider the full context for opportunities for improvement
http://blueoutdoor.com

12. Usability Studies

13. What they are
• Observing users working through tasks
• Listening, guiding, and asking questions
• Understanding the intent behind behaviors
• Video recording and taking notes

14. What they’re good for
• Learning different ways people work
• Identifying accessibility barriers
• Identifying elements that impede success

15. How we use the results
• Identifying usability and accessibility issues
• Providing first-person perspective on issues
• Building awareness and understanding

16. 5. Partner with advocacy and support organizations

17. 6. Make sure participants have reliable transportation
http://en.wikipedia.org/wiki/The_Ride_(MBTA)

18. 7. Send documents in advance and bring a signature guide
http://www.rentbyownerguide.com

19. http://optelec.lowvision.com

20. 8. Have a doggy bed available for service dogs
http://www.dogsupplynetwork.com

21. 9. Video recording provides the most accurate representation

22. The fact that
[company] is doing
this exercise makes
me optimistic for
the future.
I want to thank
[company] for their
willingness to even
explore accessibility
issues.
10. People appreciate efforts to improve accessibility

23. 10 Design Insights from UX Research

24. 1. Consistent control locations help non-visual touchscreen users

25. Screenshot of train schedule

26. 2. Complex tables are difficult to track when magnified

27. 3. Print matters, too—printed versions should support large print

28. 4. Critical information should not be on the right side of the screen

29. Screenshot of focused dialog

30. 5. Setting focus is disorienting when using screen magnification

31. Screenshot of product page with overlay menu

32. 6. Overlays can be difficult to distinguish when magnified

33. 7. Text entry is more difficult than selecting from predefined
values…

34. …except on an iPhone with Siri

35. 8. Swipe gestures don’t work consistently with VoiceOver

36. Screenshot of page with colored panels

37. 9. Layouts with grouped elements work well when magnified

38. Screenshot of CNN page with elements loading

39. 10. Slow loading pages impact accessibility, too

40. Accessibility + User Experience =
Accessible User Experience =
A Web for Everyone

41. @awebforeveryone

42. paciellogroup.com
@gradualclearing

43. UserTesting Enterprise
Accelerated learning + deep insights + your target audience
db@usertesting.com