1. Greg Retkowski Team Lead, Operations Engineering Lessons Learned Building OnLive

7. When to Automate?

8. 1. Build & Learn

9. 2. Document It

10. 3. Automate It

11. 4. Test It

12. Breaking it into chunks

14. Balancing Interrupt & Project work

15. Kanban

16. Interruptions

18. Point of Contact

19. (yes, it's a slide) Conclusion

20. Questions? dumpster fire: http://www.flickr.com/photos/miserlou/3061989871/ pizza slice: http://www.flickr.com/photos/atranman/4881182210/ great success: http://www.ashlux.com/wordpress/wp-content/uploads/2009/07/great_success.png kanban board 1: http://www.flickr.com/photos/laribee/2740704314/ 420 clock: http://www.flickr.com/photos/clintjcl/4086971477/

21. Text of the talk available at: http://blog.rage.net/2010/08/27/lessons-learned-building-onlive/