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[object Object],[object Object],[object Object],Running A Sound IT Shop
What We’ll Cover I.   What is Spiceworks? II.   Where do these best practices come from? III.  Running a sound SMB IT Shop
[object Object],What is Spiceworks? ,[object Object],[object Object],[object Object],[object Object],Free Network Management Software For SMB
Who Uses Spiceworks? and 400,000 other SMB IT Pros...
The Value of the IT Network ,[object Object],[object Object],[object Object],[object Object],[object Object]
A Tour of the Community Home Page
Spiceworks Community ,[object Object],[object Object]
Conversations
SpiceLists
Ratings and Reviews
[object Object],Running A Sound IT Shop ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Sound SMB IT Shop I.   Setting Up Your Network II.   Setting Up Messaging III.  Maintaining Your Shop IV.  Supporting Your Users V.   Documentation
Part I: Setting Up Your Network ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Part I: Naming Your PCs ,[object Object]
Part I: Setting Up Your Network ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Part I: Network Closets How does your network closet look?
Part I: Network Closets We asked....
Part I: Running Cable ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Part I: Designing A Server Room ,[object Object]
Part I: Setting Up Your Network ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Part I: Connecting To The Internet ,[object Object],[object Object],[object Object],[object Object],[object Object]
Part I: Setting Up Your Network ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Part I: User Access Control ,[object Object],[object Object],[object Object],[object Object],[object Object]
Part I: User Name Schemes Plan For Growth. Avoid Problems Later First Initial Last Name jsmith First Initial, Middle Initial, First 5 characters of last name jhsmith First 5 chars of last name, 2 chars of first name smithjo First Name.Last Name John.Smith First char of First Name First 2 chars of Last Name JSM / JS2 / JS3 Department, machine type, initials, computer # DeLaJS01
Sound SMB IT Shop I.   Setting Up Your Network II.   Setting Up Email III.  Maintaining Your Shop IV.  Supporting Your Users V.   Documentation
Part II: Setting Up Email ,[object Object],[object Object]
Part II: Hosted vs Internal ,[object Object],[object Object],[object Object],[object Object],Buying Guide / Reviews
Part II: Setting Up Messaging ,[object Object],[object Object],[object Object],[object Object]
Part II: Email Server Software ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Part II: Setting Up Messaging ,[object Object],[object Object],[object Object],[object Object]
Part II: Anti-Spam Solutions Buying Guide / Reviews SpiceList
Sound SMB IT Shop I.   Setting Up Your Network II.   Setting Up Messaging III.   Maintaining Your Shop IV.  Supporting Your Users V.   Documentation
Part III: Maintaining Your Shop ,[object Object],[object Object],[object Object],[object Object]
Part III: Backup Strategy ,[object Object]
Part II: Online Storage Cable Contest Submission Product Pages / Comparisons
Part III: Maintaining Your Shop ,[object Object]
Part II: Backup Software “ Best investment we ever made, easiest and most reliable way to backup and restore servers or even migrate to VMware...  “ Acronis True Image Enterprise Server JB “ Awesome for recovery and can be used for incrementals to mount image to pull just one file.Easier than ghost!  “ adamroof
Sound SMB IT Shop I.   Setting Up Your Network II.   Setting Up Messaging III.  Maintaining Your Shop IV.   Supporting Your Users V.   Documentation
Part IV: Supporting Your Users ,[object Object],[object Object],[object Object],[object Object],[object Object]
Part IV: Help Desk Adoption ,[object Object]
User Avoidance Techniques
Sound SMB IT Shop I.   Setting Up Your Network II.   Setting Up Messaging III.  Maintaining Your Shop IV.  Supporting Your Users V.   Documentation
Part V: Documentation ,[object Object],[object Object],[object Object],[object Object],[object Object]
Part V: Documentation
[object Object],Join The Conversation

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Interop 08 - Spiceworks - Running a Sound IT Shop

  • 1.
  • 2. What We’ll Cover I. What is Spiceworks? II. Where do these best practices come from? III. Running a sound SMB IT Shop
  • 3.
  • 4. Who Uses Spiceworks? and 400,000 other SMB IT Pros...
  • 5.
  • 6. A Tour of the Community Home Page
  • 7.
  • 11.
  • 12. Sound SMB IT Shop I. Setting Up Your Network II. Setting Up Messaging III. Maintaining Your Shop IV. Supporting Your Users V. Documentation
  • 13.
  • 14.
  • 15.
  • 16. Part I: Network Closets How does your network closet look?
  • 17. Part I: Network Closets We asked....
  • 18.
  • 19.
  • 20.
  • 21.
  • 22.
  • 23.
  • 24. Part I: User Name Schemes Plan For Growth. Avoid Problems Later First Initial Last Name jsmith First Initial, Middle Initial, First 5 characters of last name jhsmith First 5 chars of last name, 2 chars of first name smithjo First Name.Last Name John.Smith First char of First Name First 2 chars of Last Name JSM / JS2 / JS3 Department, machine type, initials, computer # DeLaJS01
  • 25. Sound SMB IT Shop I. Setting Up Your Network II. Setting Up Email III. Maintaining Your Shop IV. Supporting Your Users V. Documentation
  • 26.
  • 27.
  • 28.
  • 29.
  • 30.
  • 31. Part II: Anti-Spam Solutions Buying Guide / Reviews SpiceList
  • 32. Sound SMB IT Shop I. Setting Up Your Network II. Setting Up Messaging III. Maintaining Your Shop IV. Supporting Your Users V. Documentation
  • 33.
  • 34.
  • 35. Part II: Online Storage Cable Contest Submission Product Pages / Comparisons
  • 36.
  • 37. Part II: Backup Software “ Best investment we ever made, easiest and most reliable way to backup and restore servers or even migrate to VMware... “ Acronis True Image Enterprise Server JB “ Awesome for recovery and can be used for incrementals to mount image to pull just one file.Easier than ghost! “ adamroof
  • 38. Sound SMB IT Shop I. Setting Up Your Network II. Setting Up Messaging III. Maintaining Your Shop IV. Supporting Your Users V. Documentation
  • 39.
  • 40.
  • 42. Sound SMB IT Shop I. Setting Up Your Network II. Setting Up Messaging III. Maintaining Your Shop IV. Supporting Your Users V. Documentation
  • 43.
  • 45.

Editor's Notes

  1. Good afternoon. I’m Jay Hallberg, co-founder and CMO of Spiceworks. For the past two years while most of the excitement and attention has been in the consumer space, Spiceworks has been focused on what I’d call the “little enterprises” - small businesses with less than 250 users. We’ve built a network of 400,000 of them and we’ve created a new way for technology companies to access them.