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MIS 320 Presentation
1. ProposalSubmitted to: Milinda Rambel-StoneABC ChurchGrand Rapids, MI 49501 Submitted by: World Enterprise Business Solutions (WEBS ) 320 Least Resistance Path Saint Paul, MN 55108
2. Introduction WEBS provides professional high-quality consulting, software and system development expertise. The business is located in St. Paul, MN and serves the clients throughout the US.
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5. Data Collection Methods Interview questions for the church representative Extensive Industry research from the project team
6. Feasibility Analysis Purpose : The purpose of this analysis was to evaluate which system option is feasible and yields better benefit citing its cost, longevity, reliability, scalability, etc. Scope: The analysis covered feasibility of implementing Commercial, off-the-shelf (COTS), WEBS’ custom designed system – WCCM or IBM’s Customer Relationship Management System (CRM) system for church management.
9. System Environment A. COTS - Windows XP, Internet Explorer 5 or higher B. WCCM – Windows XP, Windows 2008 Enterprise 64bit Server, Internet Explorer 5 or higher, Oracle11g Database, and SQL Server 2008 C. CRM - Windows XP, Windows 2008 Enterprise 64bit Server, Internet Explorer 5 or higher, SIEBEL, Oracle11g Database, SQL Server 2008,VSphere VMWare, IBM AIX 6.1, IBM Mainframe
10. Acronyms and Abbreviations ADP – Automated Data Processing COTS - Commercial, off-the-shelf CRM - Customer Relationship Management System IBM – International Business Machine PC – Personal Computer UI – User Interface WCCM - WEBS Customized Church Management WEBS - World Enterprise Business Solutions
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12. Most of the church processes are done in paper form.
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14. Budget constraint for a new system depends upon the organizational value it will bring in the church and how it can allure the donors to raise funds.
19. Recurring Benefits COTS Because of the wide use of COTS system and its ample availability in the market, it is easy to find online help resources to troubleshoot any problem. Similarly, the church saves money by downsizing its staffs. It can utilize donated computers to run the COTS system. Quick training can educate staffs to use the system.
20. Recurring Benefits WCCM Direct support service is provided with WCCM. Comprehensive training is conducted to educate staffs. More funds are expected to be raised thru WCCM as it has a feature to remind each donor to pledge donation. It also promotes donation campaign by circulating pledge memo to neighborhood residents and businesses. It keeps systematic records of every church event.
21. Recurring Benefits CRM Twenty four hour technical support is provided by IBM. Software, equipment, data communication can be leased or rented. Even in-house maintenance service is arranged. Future operational cost is minimized as the system can be upgraded to fit into large scale activity. Basically, this system can adapt to church growth in the future. Operational flexibility, information handling and response to anticipated requirements are expected.
23. Benefit/Cost Ratio COTS – $ 10,000 / $ 13,000 = 1:13 WCCM – $ 550,000 / $ 550,000 = 1:1 CRM - $ 800,000 / $ 1830,000 = 1:2.3 Recommendation W.E.B.S. recommends a WCCM system for ABC Church. Such a system would be a custom combination of modules W.E.B.S. has been continually refining since our company was founded, plus any new modules needed to meet the unique needs of ABC Church.
25. Thank You for Your Time Gilbert, E. Glenn Project Manager, Lead Writer Johnston, Thomas Principle Customer Relations Specialist Singh, Santosh Director of Analysis Xiong, John Data Modeling and Diagram Specialist
