Gerd Schenkel
72
Seguidores
Personal Information
Organización/Lugar de trabajo
Sydney, Australia Australia
Ocupación
Executive Director & Founder Telstra Digital - Founder UBank
Sector
Technology / Software / Internet
Sitio web
www.strikingly.com/gerdschenkel
Acerca de
Established Telstra Digital which is accountable for the design, build and operations of digital sales & service channels, incl. web, mobile apps, social, CrowdSupport, live chat, Telesales. Digital channels have quickly become Telstra's largest customer contact method and now account for over 50% of all customer service transactions, reducing cost and improving customer experience.
Established Digital First, Telstra's enterprise wide digitisation program, building a multi-channel digital eco-system for all customers and employees, incl. our retail stores, contact centres, field technicians, as well as the digitisation of our products and processes.
Some of this work is published here h...
Etiquetas
ubank
banking
gerd schenkel
national australia bank
schenkel
digital
telstra
innovation
nab
direct bank
online bank
australia
internet bank
financial services
internet
finance
gerd
media
social
crm
leadership
open innovation
innovation exchange
bank 20
online
alumni
retail
the boston consulting group
bcg
interview
web
web 20
afsc
future of banking
direct banking strategy
online banking
social media
marketing
fst
conference
afr
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