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Marketing and brand teams so often focus solely on customers. This presentation will share thoughts on internal branding and how one can translate a brand for employees in such a way that it will inspire and motivate them to live the brand and deliver distinctly branded experiences in every interaction with customers.
DESIGNING A INTERNAL BRAND THAT INSPIRES EMPLOYEES
DESIGNING A INTERNAL BRAND THAT INSPIRES EMPLOYEES
Chantel Botha
delmez
delmez
gsoberap
Pub Milk
Pub Milk
gsoberap
Short-term description of my research work line in 2004
For Linkedin Presentation For Mq Ph D Seminar November2004
For Linkedin Presentation For Mq Ph D Seminar November2004
anapenteado
Ana Research - For Linked In Slide Presentation(Without Footnotes)
Ana Research - For Linked In Slide Presentation(Without Footnotes)
anapenteado
Martine Grobben
Martine Grobben
gsoberap
We establish this Social Covenant and agree that when we are together we will - Treat each other with Respect, Honesty, Encouragement, Kindness, Friendship, Forgiveness, Dignity, Patience, Mercy, Trust, Empathy, Tact, Love, Value, Grace, Truth, Integrity, and Confidentiality, and will listen and not gossip! In addition, we will be Non-judgmental, Accountable, Flexible, Courteous, Committed, Productive, Ethical, Open, Slow to Anger, Supportive, Transparent, Clear, and Truthful.
Social Contract
Social Contract
Chantel Botha
Design tips for brands who want to be loved in social media In this mobilized, socialized world it becomes more and more important for brands to understand the consumer’s always changing expectations. I now expect my grocer to tweet back in 10 minutes because my bank does it and I expect my favourite neighbourhood coffee shop to give me discounts when I check in on Foursquare because Starbucks does it. The experience designer is faced with challenges that the always on-net and social consumer creates through their reasonable and sometimes unreasonable expectations. Word of mouth has turned into word of the ever mighty thumb and in his mobile world, all I have to do is tweet a brand about how angry they make me and instantly I can influence the purchasing behaviour or my and their followers. This presentation will share insights of how to design experiences for the traditional and now social channels with the aim to be transparent, consistent, authentic and true to the brand’s essence.
International Customer Experience World Presentation
International Customer Experience World Presentation
Chantel Botha
Recomendados
Marketing and brand teams so often focus solely on customers. This presentation will share thoughts on internal branding and how one can translate a brand for employees in such a way that it will inspire and motivate them to live the brand and deliver distinctly branded experiences in every interaction with customers.
DESIGNING A INTERNAL BRAND THAT INSPIRES EMPLOYEES
DESIGNING A INTERNAL BRAND THAT INSPIRES EMPLOYEES
Chantel Botha
delmez
delmez
gsoberap
Pub Milk
Pub Milk
gsoberap
Short-term description of my research work line in 2004
For Linkedin Presentation For Mq Ph D Seminar November2004
For Linkedin Presentation For Mq Ph D Seminar November2004
anapenteado
Ana Research - For Linked In Slide Presentation(Without Footnotes)
Ana Research - For Linked In Slide Presentation(Without Footnotes)
anapenteado
Martine Grobben
Martine Grobben
gsoberap
We establish this Social Covenant and agree that when we are together we will - Treat each other with Respect, Honesty, Encouragement, Kindness, Friendship, Forgiveness, Dignity, Patience, Mercy, Trust, Empathy, Tact, Love, Value, Grace, Truth, Integrity, and Confidentiality, and will listen and not gossip! In addition, we will be Non-judgmental, Accountable, Flexible, Courteous, Committed, Productive, Ethical, Open, Slow to Anger, Supportive, Transparent, Clear, and Truthful.
Social Contract
Social Contract
Chantel Botha
Design tips for brands who want to be loved in social media In this mobilized, socialized world it becomes more and more important for brands to understand the consumer’s always changing expectations. I now expect my grocer to tweet back in 10 minutes because my bank does it and I expect my favourite neighbourhood coffee shop to give me discounts when I check in on Foursquare because Starbucks does it. The experience designer is faced with challenges that the always on-net and social consumer creates through their reasonable and sometimes unreasonable expectations. Word of mouth has turned into word of the ever mighty thumb and in his mobile world, all I have to do is tweet a brand about how angry they make me and instantly I can influence the purchasing behaviour or my and their followers. This presentation will share insights of how to design experiences for the traditional and now social channels with the aim to be transparent, consistent, authentic and true to the brand’s essence.
International Customer Experience World Presentation
International Customer Experience World Presentation
Chantel Botha
Einde Les1
Einde Les1
gsoberap
International law - submission - Aboriginal Peoples - international intellectual property rights
Linkedin Submission To The Australian Parliament Aus Usa Free Trade Agreement...
Linkedin Submission To The Australian Parliament Aus Usa Free Trade Agreement...
anapenteado
l'analyse economique du prix du lait
Aicha
Aicha
gsoberap
Einde Les1
Einde Les1
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Melkketen (door Lieselot)
Melkketen (door Lieselot)
gsoberap
Cafa Don T Market
Cafa Don T Market
NickLutkins
International Customer Experience World Conference hosted by The Focus Group
ICEW Anthony thompson metro_bank
ICEW Anthony thompson metro_bank
Chantel Botha
Laughter Yoga is a unique concept where anyone can laugh for no reason at all, there is no need for jokes or comedy. We practice unconditional laughter. Studies show that the mind & body do not differentiate between real or fake laughter – the benefits are the same. It is part of Mind-Body science. We teach the mind and body to laugh. During a Laughter session we practice laughter as an exercise, followed by laughter meditation (laughter free flow) & finish with a guided relaxation. “we do not laugh because we are happy, we are happy because we laugh” Participants will become equipped to incorporate more laughter into their personal and work lives. We will experientially learn the benefits of laughter which include: • reduced stress • strengthened immune system • elevated mood • less pain (emotional and physical) • increased connectedness A happier workplace fosters improved productivity, teamwork, and resilience. This is a breakthrough laughter delivery system that can enable a person to laugh continuously for 15 to 20 minutes, releasing endorphins, serotonin & dopamine; effectively releasing a “cocktail of happy hormones” into the brain to counter stress hormones of adrenaline & cortisol. Essentially, a laughter session is a single exercise routine, which reduces physical, mental and emotional stress simultaneously and brings emotional balance. Some of the personal long lasting effects of a laughter intervention are self-efficacy, team development and increased empathy. A regular practice of Laughter is life-changing: resulting in an increased sense of well being, leading to healthy, motivated and inspired staff. We teach proven and sustainable lifestyle tools and strategies that release physical and emotional tensions and create positive behavioral change in people, workplaces and communities. Happy people = Healthy organizations
THE BENEFITS OF LAUGHTER IN THE WORKPLACE
THE BENEFITS OF LAUGHTER IN THE WORKPLACE
Chantel Botha
So often, we find inspiring values and mission and vision statements on the walls of many organizations where people tell you, they only work because they have to. The presentation will cover the elements of an organizational culture that needs to be nurtured and lived and treated as a living organism in order for people to continue to be inspired by it.
CRAFTING ORGANISATIONAL CULTURE THAT WILL CONTINUE TO INSPIRE AND MOTIVATE PE...
CRAFTING ORGANISATIONAL CULTURE THAT WILL CONTINUE TO INSPIRE AND MOTIVATE PE...
Chantel Botha
Social recruiting (social media recruitment) is recruiting candidates by using social platforms as talent databases or for advertising
Capfin social recruiting 2016
Capfin social recruiting 2016
Chantel Botha
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Chantel Botha
Laughter Yoga is a unique concept where anyone can laugh for no reason at all, there is no need for jokes or comedy. We practice unconditional laughter. Studies show that the mind & body do not differentiate between real or fake laughter – the benefits are the same. It is part of Mind-Body science. We teach the mind and body to laugh. During a Laughter session we practice laughter as an exercise, followed by laughter meditation (laughter free flow) & finish with a guided relaxation. “we do not laugh because we are happy, we are happy because we laugh” Participants will become equipped to incorporate more laughter into their personal and work lives. We will experientially learn the benefits of laughter which include: • reduced stress • strengthened immune system • elevated mood • less pain (emotional and physical) • increased connectedness A happier workplace fosters improved productivity, teamwork, and resilience. This is a breakthrough laughter delivery system that can enable a person to laugh continuously for 15 to 20 minutes, releasing endorphins, serotonin & dopamine; effectively releasing a “cocktail of happy hormones” into the brain to counter stress hormones of adrenaline & cortisol. Essentially, a laughter session is a single exercise routine, which reduces physical, mental and emotional stress simultaneously and brings emotional balance. Some of the personal long lasting effects of a laughter intervention are self-efficacy, team development and increased empathy. A regular practice of Laughter is life-changing: resulting in an increased sense of well being, leading to healthy, motivated and inspired staff. We teach proven and sustainable lifestyle tools and strategies that release physical and emotional tensions and create positive behavioral change in people, workplaces and communities. Happy people = Healthy organizations
THE BENEFITS OF LAUGHTER IN THE WORKPLACE
THE BENEFITS OF LAUGHTER IN THE WORKPLACE
Chantel Botha
So often, we find inspiring values and mission and vision statements on the walls of many organizations where people tell you, they only work because they have to. The presentation will cover the elements of an organizational culture that needs to be nurtured and lived and treated as a living organism in order for people to continue to be inspired by it.
CRAFTING ORGANISATIONAL CULTURE THAT WILL CONTINUE TO INSPIRE AND MOTIVATE PE...
CRAFTING ORGANISATIONAL CULTURE THAT WILL CONTINUE TO INSPIRE AND MOTIVATE PE...
Chantel Botha
Social recruiting (social media recruitment) is recruiting candidates by using social platforms as talent databases or for advertising
Capfin social recruiting 2016
Capfin social recruiting 2016
Chantel Botha
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Linkedin Submission To The Australian Parliament Aus Usa Free Trade Agreement...
Linkedin Submission To The Australian Parliament Aus Usa Free Trade Agreement...
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Melkketen (door Lieselot)
Melkketen (door Lieselot)
Cafa Don T Market
Cafa Don T Market
ICEW Anthony thompson metro_bank
ICEW Anthony thompson metro_bank
THE BENEFITS OF LAUGHTER IN THE WORKPLACE
THE BENEFITS OF LAUGHTER IN THE WORKPLACE
CRAFTING ORGANISATIONAL CULTURE THAT WILL CONTINUE TO INSPIRE AND MOTIVATE PE...
CRAFTING ORGANISATIONAL CULTURE THAT WILL CONTINUE TO INSPIRE AND MOTIVATE PE...
Capfin social recruiting 2016
Capfin social recruiting 2016
L. Oplichtenberg
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