2. Background and Legal Framework
Government Online Services
Ghana ePayment Platform
Online Service Accessibility Sites
One Stop Services Center
Community Info Centers
Regional Information Centers
CONTENT
3. BACKGROUND
An Agency under Ministry of Communications
Established in 2008 by Act 771 responsible for implementation
of Electronic Transactions Act 772
NITA is empowered to:
• Oversee the implementation of a National ICT Infrastructure
project.
• Approve standard, applications and programs to improve the
work of government to ensure higher productivity.
• Responsibility of ensuring that there is efficiency and security
in the ICT sector in Ghana
• Provide quality ICT in Ghana
4. LEGAL FRAMEWORK
Electronic Transactions Law Act 772
Objective
• promote e-government services and electronic communications and
transactions with public and private bodies, institutions and citizens;
• develop a safe, secure and effective environment for the consumer, business
and the Government to conduct and use electronic transactions;
• promote the development of electronic transaction services responsive to
the needs of consumers
Government Electronic Services,
Acceptance of electronic filing and issuing of documents
25. A public body shall take steps or enter into arrangements to ensure that its
functions are carried out, delivered or accessed electronically or online.
5. E GOVERNMENT
E-government - short for electronic government, also known as e-
gov, Internet government, digital government, online
government, or connected government consists of the digital
interactions between:
6. The eServices
Portal
eservices.gov.gh
The Online Services Portal of the Government of Ghana.
This web portal is a one-stop window for services and information being offered by
Government of Ghana Agencies.
7. E-SERVICES OBJECTIVES
Automation of Government Services to improve service capability
To reduce paper-based application forms to introduce improve service delivery
channels to the public
To shorten queues and congestions at MDAs and MMDAs sites
To encourage timely government service delivery
To Promote cashless economy, accountability and transparency
To increase the public accessibility of government services and eventually increase
the volume of business between government and the public.
8. E-SERVICES PORTAL FEATURES
Online Services
Announcements
Surveys
Category and Article
Downloadable Forms
Useful Government Sites
Access to Government Websites for one window
9. E-SERVICES BENEFITS
Provides a one-stop source of government
information and services for public and citizens’
access
Eliminates difficulty in handling complex and
bureaucratic processes at interdependent MDAs
Enhanced interaction of employees with the
public through online filling of forms
Enables information sharing and authorization
policy implementation to improve service
delivery.
11. Ghana e-Services Portal
• A one-stop window for services and information being offered by the various
MDAs, MMDAs and all other Government of Ghana Agencies. It is made up of
four sub-portals namely:
Citizens Non-Citizens Businesses Governments
12. Content Management System
• A content management tool for public facing interface for government
agencies . Content includes:
Announcements
Managing MDA Surveys
Category & Article
Management
Downloadable Forms
management
14. E-Forms & Workflow
• The e-Forms & workflow is a one – stop – shop for citizens,
business & residence where Consumers have direct online access to
apply for services (fill & submit).
• Applicants are also able to schedule appointments for appointment
applicable services.
• The workflow engine enables automatic execution of predefined
processes for application processing
Automatic
Process
Execution
Appointment
Scheduling
Online
Application
15. E-SERVICES ONLINE SERVICE FEATURES
Online Applicants are able to
register to use online services
and are assigned login
credentials
Applicants use same login
credentials to access services from
MDAs operating the e-Services
Portal without having to
remember different login
credentials for different portals
Applicants are provided with
guidelines for completing online
forms
The Public and Businesses
Applicants are able to apply for
services online
Applicants are able to make
payments for services applied
online
Applicants can check on
statuses of processing of
their applications online
Applicants are able to respond
to queries provided by MDAs
through the portal
18. The Ghana ePayment
Portal (GEPP)
epay.gov.gh
The e-Payment Platform is a payment service for
the Public to conveniently make online payments for
Government Taxes, Fees, Tangible Goods and Services such as Certificates, licenses, reports, permits
etc.
19. OBJECTIVES
Increased revenue mobilization through innovations
Full audit trail and reconciliation for online transactions available
Reduced queuing at physical counters
Improved economy by direct transfer of funds
Reduced Government Organizations administrative cost
Secure payment processing to world-class standards
GHANA E-PAYMENT PORTAL PLATFORM
20. Benefits of e-Payment Platform (GEPP)
Convenience1 No going to the shops or waiting in queues.
Choice2 The range of goods available is vast.
Price3 Price Availability
24hr Availability4 Make Payment at all times
Speed5 You'll locate what you want much quicker.
Global Markets6 Neither you nor the vendor are restricted to your/their locality.
Less paper work7 Always a good thing.
Etc.8
24. MDAs and Services offered
ACCRA METROPOLITAN ASSEMBLY
Request for Marriage License
BIRTHS AND DEATH REGISTRY
Certified Copy of the Entry in Birth Register
GHANA POLICE – CID
Background Checking - Nominal Vetting (Non-Residents)
DNA Testing
Fingerprint Analysis - Ordinary Vetting (Residents)
Fingerprint Analysis - Vetting for Employment (Residents)
DRIVER AND VEHICLE LICENSING AUTHORITY
Change of Use to Commercial
Number Plate
Reflective Tape
Renewal of License Transfer and Change of Ownership
MINISTRY OF FOREIGN AFFAIRS
Passport Application
Authentication Form
Processing of legal Documents for various Embassies
Processing of VISA
Travelling Certificate
MINERALS COMMISSION
Apply for Cartographic Search
Mining Lease (Ghanaian)
Prospecting License (Ghanaian)
Reconnaissance License
FOOD AND DRUGS BOARD
Registration as Food Product Importer
GHANA TOURISM AUTHORITY
GTA - Registration for Accommodation and Catering
25. Participating MDAs and
Services offered
GHANA REVENUE AUTHORITY
Airport Tax
Capital Gains Tax
Casino Revenue Tax
Communication Services Tax
Company Income Tax
Excise Tax
Gas Royalties
Gift Tax
Imported Communication Services Tax
Mineral Royalties
PAYE Return
Personal Income Tax
Petroleum Income Tax
Petroleum Royalties
Rent Income Tax
Stamp Duties
Tax Stamps
Vat Return(Form 20)
Vehicle Income Tax
Withholding Tax
REGISTRAR GENERAL'S DEPARTMENT
Annual Returns - Business Names (Sole Proprietor)
Annual Returns-Limited Liability
Annual Returns - Subsidiary
Filing for Change of Name - Business Names (Sole Proprietor)
Filing for Change of Name - Limited Liability
Filing for Change of Name - Partnerships
Filing for Change of Name - Subsidiary Business Names
Marriage - Certified True Copy
Marriage - Registration (Special License Fees)
Marriage - to be officiated in Church
Registration of Business - Business Names (Sole Proprietor)
Registration of Business - Commencement
Registration of Business - Form 3
Registration of Business - Form 4
Registration of Business - Limited Liability (Limited by Shares)
Registration of Business - Name Search Fees
Registration of Business - Subsidiary Business Names (SBN)
Trademark - Publication of Journal
29. Bank Transfer – National & International e.g. SWIFT
transfers
Mobile Money – MTN Mobile Money, Airtel Money
eTranzact Cards - Payment is accepted through any
eTranzact Card.
Cash & Cheque Payment via Payall
Payment Types
VISA and MasterCard Debit & Credit Cards – National &
International
31. DHL offers integrated services and tailored, customer-
focused solutions for managing and transporting letters,
goods and information.
Shipping & Delivery Partners
Ghana Post provides efficient and reliable mail delivery for
her cherished customers, companies and the general
public.
EMS
39. ONLINE SERVICES PUBLIC ASSESS CENTERS
ONE STOP
SERVICE
CENTER (1)
COMMUNITY
INFORMATION
CENTERS (212)
REGIONAL
INFORMATION
CENTERS (10)
ESERVICES
CENTERS(1)
40. THE
ONE STOP SERVICE CENTER
Location: Ghana Post Office Building
Kwame Nkrumah Circle Branch.
The One Stop-Service Center is a center that provides integrated services and information from
Government to people, as part of a comprehensive strategy to ease stress and strain
of accessing public and social services.
ONE STOP SERVICE CENTER OVERVIEW
41. ONE STOP SERVICE CENTER OVERVIEW
MDA SERVICES
• National Health Insurance Authority (NHIA)
• Ghana Water Company Limited (GWCL)
• Ghana Revenue Authority (GRA)
• National Communications Authority (NCA)
• Ghana Tourism Authority (GTA)
• Ghana Free Zones Board (GFZB)
• Ghana National Fire Service (GNFS)
• Minerals Commission (MINCOM)
• Online services via e-Services
and e-Payment Portals
42. ONE STOP SERVICE CENTER PLATFORM OVERVIEW
Ghana National Fire Service (GNFS)
Booth
