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2. • Body language is nonverbal
communication that involves
body movement.
• “Gesturing” can also be
termed as body language
which is absolutely non-
verbal means of
communication.
• People in the workplace can
convey a great deal of
information without even
speaking; through nonverbal
communication.
What is Body Language ?

3. How Does Body Speak?How Does Body Speak?
• Like any spokenLike any spoken
language, bodylanguage, body
language has words,language has words,
sentences andsentences and
punctuation.punctuation.
• Each gesture is like aEach gesture is like a
single word and onesingle word and one
word may have severalword may have several
different meanings.different meanings.

4. Why is Body Language important?
Body language plays a big role in intuition
as it gives us messages about the other
person, that we can interpret at an intuitive
level.
55%
38%
7%
Source: www.google.com

6. Body language
 Gesture
 Face
 Posture

7. Types Of Gestures
• Descriptive
– Clarify or enhance a
verbal message
• Emphatic
– Underscores a verbal
message
• Suggestive
– Symbols of ideas and
emotions
• Prompting
– Evoke a desired
response

8. Common Gesture Clusters
Openness:
Several gestures indicate
openness and sincerety.
• Open hands,
• unbuttoned coal or collar,
• leaning slightly forward in
the chair,
• removing coat or jacket,
• uncrossing arms and legs,
• moving closer.

9. Common Gesture Clusters
Readiness
• Readiness is related to the
goal-oriented high
achiever with a concern
for getting things done.
• It communicates
dedication to a goal and is
usually communicated by
sitting forward at the
edge of a chair.
• This may negatively give
the appearence of being
overly anxious also.

10. Common Gesture Clusters
Nervousness
• Clearing one’s throat,
• Chain smoking.
• Covering the mouth with
hand,
• Tapping fingers.
• Whistling,
• Jingling pocket change,
• Fidgeting,
• Twitching lips or face.

11. Common Gesture ClustersCommon Gesture Clusters
EnthusiasmEnthusiasm
• This is an emotionThis is an emotion tthat youhat you
love to see in other peoplelove to see in other people
and they in you.and they in you.
• It is conveyed byIt is conveyed by
• A small upper or inward smileA small upper or inward smile,,
• Hands open and arms extendedHands open and arms extended
outwardoutward,,
• Eyes wide an alertEyes wide an alert,,
• A lively and bouncy walkA lively and bouncy walk,,
• A lively and well-modulatedA lively and well-modulated
voice.voice.

12. Let’s Examine How Body
Communicates, from head to toes

13. FACIAL EXPRESSIONS
Facial expressions reflect emotion, feelings and attitudes

14. • Your face is
watched whenever
you speak
• Often the key
determinant of the
meaning behind a
message
• Communicates
your attitudes,
feelings, and
emotions more so
than any other part
of your body.

15. EYE CONTACT
 To make people feel good and show your interest you must
maintain eye contact.
 The easiest way to maintain eye contact naturally is to look at
the persons whole face above the tip of their nose

17. • People avoid eye contact with
other person when an
uncomfortable question asked.
• Try to reduce tension and build
trust rather than increase tension.
• The raising of one eyebrow shows
disbelief and two shows surprise.
• People are classified as right
lookers and leftlookers. Right
lookers are more influenced by
logic and precision, left lookers are
found to be more emotional,
subjective and suggestible.