A PDF summarising email ettiquette. Information based on findings from extensive research

1. Georgina Barquin / Directora
Mary Jamison / Co - Directora

2. Overview
Etiquette
Style
Replies
Forwarding
Blackberry & IM

3. Etiquette
Professionalism
Efficiency
Protection from liability

4. Etiquette
Courtious greetings & closings
Do’s
Please & thank you!
Answer ALL emails
TO = responds to the email

5. Etiquette
Overuse high priority
Dont’s
Use email for confidential
info
Use as means of
coercion

6. 3 E-mail rule
Write + response+ response
=
Talk or call

7. Style :Keep in mind

8. Style :Avoid

9. Replying

10. Forwarding

11. Blackberry & IM
Long E-mail alert
Don’t use in meetings
or lunches
Use busy or away features

12. info@emersonlanguages.com Plaza de Bami 1 Bajo, Madrid
www.emersonlanguages.com Tel: 91 404 12 90