This presentation was given as a contribution to the ELISA Open Forum 2009. It discusses in more detail the way that the Scottish Parliament information services use digital technologies in their work.
Scottish Parliament Information Centre (SPICe) tools and services in the e-Environment (by Paul Cannon)
1. 21st century digital services
for parliamentarians
Paul Cannon
Information Assistant, SPICe
11 June 2009
2. Principles of the Scottish Parliament
Key corporate principles:
Power sharing between the people, parliament
and the executive
Accountable to the people of Scotland
Accessible, open, responsive and participative
Promote equal opportunities
3. Enquiry team
Confidential enquiry service
Parliamentary and MSP information
FOI and Data protection
Enquiries database
4. Information Management team
Modern information management
Collection, inc. Dewar collection
Document supply
Records management
Indexing and cataloguing
Book leasing
5. E-services team
Manage and edit intranet/website
Electronic resources
Training and guidance
Current awareness services
Web development project and
innovation
6. Research team
Varied backgrounds
Subject skills
Economy, Finance Local Government
Health and Social Affairs
Justice
Parliament, Europe and Constitution
Planning, Rural Affairs, Environment
and Transport
8. Who asks?
11,500 enquiries to SPICe 2006-07
Other
Public/ MSP
13%
12%
Holyrood
Staff MSP Staff
SP 29%
36%
Local office
MSP Staff
10%
9. How do they ask?
Letter
0%
Personal
28%
Email
43%
Telephone
29%
10. How do MSPs ask?
Letter
0%
Email Personal
39% 41%
Telephone
20%
11. How do local office staff ask?
Letter Personal
0% 6%
Email
49% Telephone
45%
12. Challenges
Unreasonable expectations
Turnover in MSP staff
Training and inductions
Information currency
Limited awareness of services
and products
Not proactive enough
Technology
Consistent responses
13. Trying to improve
Customer focus, simplified
message
Marketing
Open evening
Members’ needs
Local office needs
Training
New and improved online
services
14. Fact sheets and Research Briefings
http://www.scottish.parliament.uk/business/research/index.htm