TLC

2. TLC Basics Hours of operation 8am-8pm Mon-Thur, 8am-7pm Fri Closed weekends, holidays The Learning Commons is staffed by students.

3. TLC Basics Contact Options: Call Come In E-mailFacebook Chat from our webpage Skype (Contact info available on handout.)

4. What TLC Does Computer HelpHelp with software/hardware - troubleshooting and tutoringLearning Commons Website has resources for tech/learning information FB/Twitter Be our friend or follow us and you’ll get updates on tech news, fun news, tech tips

5. What TLC Does Equipment Check-outComing up later! Smartroom Reservations Group/Individual study rooms 4 rooms, 1-10 people Flat-screen TV with laptop hook-up DVD/VHS player Call, email, drop by to make a reservation

6. Equipment Check-out What’s available for checkout: ComputersMacsPCs- Tablets & Netbooks Cameras – 3 models Camcorders – 3 models NEW Audio Recorder Projectors Accessories- Headphones, Cables, Tripods

7. Check-Out Policies FREE but must have Tiger Card Check Out for 3 days1. If the third day falls on weekend then it is due back on the next day TLC is open2. Can recheck equipment if there is no reservation on it You can RESERVE an item ahead of time LATE FEE - $5/hour, $30/day ($25 before 5pm)

8. Discussion Questions Are you a Mac or a PC? Why? Have you tried both? Have you ever used a camcorder? Have you ever taken pictures for an assignment? Can you imagine any situation where you might need an audio recorder for an assignment?

9. Computer Assistance WE CAN HELP YOU! Student Discounts - FHSU Software Center tutorial on Learning Commons websitewww.fhsu.edu/ctc/helpdesk/software-center we can help you install, use it Computer troubleshooting Installing and using software for class Computer maintenance and protection Software tutoring – just ask! Online tutorials & screencasts on our website

10. Anti-virus, Anti-malware Never download antivirus that just appears on your computer! Always download from a trusted site like download.com AVG Free or $$ Edition Avira antivirus Superantispyware Malware Bytes Keep updated versions of anti-virus/anti-malware on a jump drive, just in case! (Available on 5 Ways to Speed up your PC handout.)

11. Discussion Questions How often do you use your computer? Do you like using your computer? Or do you dread having to learn new software or systems? Have you ever had a major computer malfunction? What did you do? What software would you like to know how to use better? Have you ever gotten a virus on your computer? How did you deal with it?

12. TLC web site http://www.fhsu.edu/library/tlc/ Quick Tour of site: HOME – Technology Showcase, Facebook/Twitter feed, Delicious Links HELP page – contacts, help links, chat tutorials – by task, by tool, Atomic Learning online resources – links to great stuff on the web equipment – see what we have, specs & quantities laptop purchase – info on laptops/netbooks/tablets, student discounts

13. TLC Questionnaire Make sure you fill out the questionnaireThis is the proof that you attended this workshop. No questionnaire, no credit. Take our handouts: Learning Commons 5 Ways to Speed up Your PC THANKS FOR COMING HOPE TO SEE YOU AGAIN SOON!