Más contenido relacionado La actualidad más candente (19) Similar a Leading in a Virtual Environment (20) 1. Leading IT in a Virtual Workforce Mark Greenlaw, CIO Cognizant 5. IT @ Cognizant: Technology & Transformation Services Provides business applications, technology infrastructure, and process improvement services to Cognizant business functions and associates. Mission is to enable scalable global business processes and technology platforms within Cognizant. 950+ global team members organized into 3 groups: Enterprise Application Services – provides global application development & maintenance services Network & Systems Services – provides global data center, network, computing, messaging, and desktop services Office of the CIO – provides overall IT management: strategy, architecture, relationship management, process improvement, organization change management, and Project and Portfolio Management. 4 © 2008, Cognizant Technology Solutions. Not for Reproduction 6. Technology & Transformation Services TeamGlobal Footprint 5 © 2008, Cognizant Technology Solutions. Not for Reproduction Toronto London Amsterdam Frankfurt Zurich Shanghai Singapore Teaneck, NJ Bridgewater, NJ Phoenix, AZ Bentonville, AK Chicago, IL Schenectady, NY Raleigh, NC Reston, VA Charlotte, NC Maynard, MA Holliston, MA Wayland, MA Chennai Pune Bangalore Kolkata Hyderabad Coimbatore Kochi Mumbai Gurgaon Buenos Aires 7. A Few of our Global Facilities … 6 © 2008, Cognizant Technology Solutions. Not for Reproduction Chennai, India Pune, India Shanghai, China Pune Data Center 8. …and Office of the CIO 7 © 2008, Cognizant Technology Solutions. Not for Reproduction Office of the CIO, Wayland, MA 9. Topics Cognizant’s view on the future of work Leading virtual IT teams Enabling other virtual leaders 8 © 2008, Cognizant Technology Solutions. Not for Reproduction 11. Cognizant Thesis 10 The confluence of Globalization, Demographics, and Technology are changing the fundamental nature of organization and work itself 13. Globalization: The Invisible Hand Not unlike the invisible hand of a “market” economy directing resources to the most optimal use Production of goods and services no longer recognizing political boundaries Corporate DNA is task-based, not geography-based Increased mobility, the Internet, and low-cost telecommunications are fueling this trend Well-codified processes are broken into sub-components, and then delivered wherever there is: Highest quality Greatest efficiency Optimal talent Ignoring or fighting today’s Invisible Hand is a losing game 12 © 2008, Cognizant Technology Solutions. Not for Reproduction 14. Demographics: The Millennials 1/3 of the world’s population, 1/4 of the US population The biggest generation in the history of the world, at a time of the greatest change in history Born between 1977 and 1994 15 to 32 years old today Becoming management in the next decade 13 15. How are Millennials important and different? John Della Volpe, Harvard University “Millennials are… digital natives, fierce multi-taskers who crave collaboration, travel in packs, and don’t mind status.” 17. Cloud is not just about computing Processes, systems, and portions of businesses move “into the cloud” and become more virtual “Anywhere IT” will enable the user to work from any location on any device, enabled by Cloud computing Application mobility Social media Source: Yankee Group , February 2009 All of these factors continue to change the nature of work and create a more virtual workforce 16 18. Impacts Different Organizational Designs Different IT and Business Systems Democratized Innovation New Leadership Models 17 © 2008, Cognizant Technology Solutions. Not for Reproduction 19. 18 © 2008, Cognizant Technology Solutions. Not for Reproduction Leading Virtual IT Teams Image by Avatrian, from Flickr, under a Creative Commons license. 20. It’s hard to separate the issues Virtual IT teams are: Often global Typically multicultural Usually multigenerational Often operate in different time zones Sometimes cross organizational boundaries Physical distance is just one factor affecting the performance of virtual teams – IT Leaders must deal with all of them at once. 19 © 2008, Cognizant Technology Solutions. Not for Reproduction 21. Recommended Reading Core Competencies Create Context Cultivate Community Co-activate New Leaders Leadership Tools Techno-dexterity Glocalization Traverse Boundaries Authenticity & Transparency 20 © 2008, Cognizant Technology Solutions. Not for Reproduction 23. Be Sensitive to the Small Things 22 © 2008, Cognizant Technology Solutions. Not for Reproduction In a virtual world, sports analogies, buzzwords, etc., may get lost in translation – be aware of culture and context 25. Skilled in managing across global borders 27. 25 Enabling other Virtual Leaders Image by DaneelAriantho, from Flickr, under a Creative Commons license. 29. Enable Techno-Dexterity 27 © 2008, Cognizant Technology Solutions. Not for Reproduction Audio Conferencing Phone Email Instant Messaging Web Conferencing Telepresence & HD Video Collaboration Spaces Blogs, Wikis (CH1Blogs) Streamed Media (Ctube) Collaborative Work Environments (C2.0) Social Networking Tools 33. Strong Ties, Weak Ties, and Innovation 31 None Potential Weak Strong ties Source: Andrew McAfee, MIT 34. Strong Ties, Weak Ties, and Innovation 32 None Potential Who Wins - Compliance and Security or Innovation? Weak Strong ties Source: Andrew McAfee, MIT 35. Summary Continued workforce virtualization is an unstoppable trend Embrace the trend and sharpen your virtual leadership techniques Enable your colleagues to become more effective virtual leaders 33 © 2008, Cognizant Technology Solutions. Not for Reproduction 36. Recommended Reading A Whole New Mind, by Daniel H. Pink Cultures and Organizations, Software of the Mind: Intercultural Cooperation and its Importance for Survival, by GeertHofstede Enterprise 2.0: New Collaborative Tools for Your Organization's Toughest Challenges, by Andy McAfee Grown up Digital, by Don Tapscott Leading the Virtual Workforce, by Karen SobelLojeski Wherever You Go, There You Are, by Jon Kabat-Zinn You Are Here, by ThichNhatHanh 34 © 2008, Cognizant Technology Solutions. Not for Reproduction Contact Info: mark.greenlaw@cognizant.com
![Cognizant Profile Global IT Services Company Founded in 1994 as D&B Spin-off $3.27 B Revenues for 2009 570+ Customers Fastest Growing in Industry (Source: BusinessWeek) 2 © 2008, Cognizant Technology Solutions. Not for Reproduction ,[object Object]](data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7)