SlideShare una empresa de Scribd logo
1 de 14
Descargar para leer sin conexión
Ingredients of a Successful Web
           Business


                                 Chris Harvey
                      Chairman, Caravat.com
         General Director, VietnamWorks.com
                            15 November 2008
Our Objectives Today

• A few thoughts on the ingredients of successful web
  businesses

• Discussion
Main Ingredients

1. A CLEAR objective – Fill a NEED!

2. CLEAR positioning (What is this site about?)

3. CLEAR and PRACTICAL monetization model

4. UX: Think like a user, i.e. “Don’t make me think!!”
A CLEAR Objective – Fill a need!

• What consumer problem does the site solve?

• Users don’t care about “cool” – they care about value

• Don’t try to fill too many needs – be a CATEGORY
  KILLER
CLEAR POSITIONING – What is this site about?

• Technology is necessary but not sufficient

• It’s all marketing

• Communicate your value clearly and quickly – “Why
  should I care?”
What is this site about?
What is this site about?
What is this site about?
What is this site about?
CLEAR and PRACTICAL Monetization Model

• Users pay for value they can’t get elsewhere. What
  unique value do you provide?

• “Hard value” – Users pay for transactions
  (VietnamWorks, Caravat, eBay, VinaGame)

• “Soft value” – Users don’t pay, just advertising
  (YuMe.vn, VNexpress, blogs, video sites, news sites)

• Hard value if easier to monetize than Soft value

• Payment payment payment!
UX Rule: Don’t make me think!

• “UX” = “User Experience”

• Bad UX: Users have to think

• Good UX: Users don’t have to think

• Go buy “Don’t Make me Think” by Steve Krug
UX Rule: Don’t make me think!
UX Rule: Don’t make me think!
Discussion

Más contenido relacionado

Destacado

Picture practice lesson 9
Picture practice lesson 9Picture practice lesson 9
Picture practice lesson 9Yermo y Parres
 
TEDxKC-The Great Unwind
TEDxKC-The Great UnwindTEDxKC-The Great Unwind
TEDxKC-The Great UnwindJohn Gerzema
 
Embed Data and Information Quality Into Your Organisation's DNA
Embed Data and Information Quality Into Your Organisation's DNAEmbed Data and Information Quality Into Your Organisation's DNA
Embed Data and Information Quality Into Your Organisation's DNAJay Zaidi
 
The Athena Doctrine
The Athena DoctrineThe Athena Doctrine
The Athena DoctrineJohn Gerzema
 
Digital Continuity 2020 Policy for E-Government - Australia Got It Right
Digital Continuity 2020 Policy for E-Government - Australia Got It RightDigital Continuity 2020 Policy for E-Government - Australia Got It Right
Digital Continuity 2020 Policy for E-Government - Australia Got It RightJay Zaidi
 
Bridging the Data Governance Chasm
Bridging the Data Governance ChasmBridging the Data Governance Chasm
Bridging the Data Governance ChasmJay Zaidi
 
Inforum 2016 Keynote: Data and Information Quality
Inforum 2016 Keynote: Data and Information Quality                  Inforum 2016 Keynote: Data and Information Quality
Inforum 2016 Keynote: Data and Information Quality Jay Zaidi
 

Destacado (9)

Vocabulary lesson 9th
Vocabulary lesson 9thVocabulary lesson 9th
Vocabulary lesson 9th
 
Picture practice lesson 9
Picture practice lesson 9Picture practice lesson 9
Picture practice lesson 9
 
TEDxKC-The Great Unwind
TEDxKC-The Great UnwindTEDxKC-The Great Unwind
TEDxKC-The Great Unwind
 
Structure 2 lesson 9
Structure 2 lesson 9Structure 2 lesson 9
Structure 2 lesson 9
 
Embed Data and Information Quality Into Your Organisation's DNA
Embed Data and Information Quality Into Your Organisation's DNAEmbed Data and Information Quality Into Your Organisation's DNA
Embed Data and Information Quality Into Your Organisation's DNA
 
The Athena Doctrine
The Athena DoctrineThe Athena Doctrine
The Athena Doctrine
 
Digital Continuity 2020 Policy for E-Government - Australia Got It Right
Digital Continuity 2020 Policy for E-Government - Australia Got It RightDigital Continuity 2020 Policy for E-Government - Australia Got It Right
Digital Continuity 2020 Policy for E-Government - Australia Got It Right
 
Bridging the Data Governance Chasm
Bridging the Data Governance ChasmBridging the Data Governance Chasm
Bridging the Data Governance Chasm
 
Inforum 2016 Keynote: Data and Information Quality
Inforum 2016 Keynote: Data and Information Quality                  Inforum 2016 Keynote: Data and Information Quality
Inforum 2016 Keynote: Data and Information Quality
 

Similar a Bar Camp Ingredients Of Successful Web Biz Nov 2008

Ingredients for Success on the Web
Ingredients for Success on the WebIngredients for Success on the Web
Ingredients for Success on the Webharveyc99
 
Website Makeover Made Easy
Website Makeover Made EasyWebsite Makeover Made Easy
Website Makeover Made EasyPhillip Smith
 
a startup-like website powered by Drupal
a startup-like website powered by Drupala startup-like website powered by Drupal
a startup-like website powered by DrupalCharles Chuang
 
Motoraddicts - niche online social networking for passionates
Motoraddicts - niche online social networking for passionatesMotoraddicts - niche online social networking for passionates
Motoraddicts - niche online social networking for passionatesLee Bryant
 
Designing for Web 2.0: The Visual Ecosystem
Designing for Web 2.0: The Visual EcosystemDesigning for Web 2.0: The Visual Ecosystem
Designing for Web 2.0: The Visual EcosystemLuke Wroblewski
 
Top Floor Technologies User Experience Forum 2013
Top Floor Technologies User Experience Forum 2013Top Floor Technologies User Experience Forum 2013
Top Floor Technologies User Experience Forum 2013Top Floor Technologies
 
Lead Generation - Landing Page HubSpot May2009
Lead Generation - Landing Page HubSpot May2009Lead Generation - Landing Page HubSpot May2009
Lead Generation - Landing Page HubSpot May2009HubSpot
 
Web 2.0 Managerial Economics
Web 2.0 Managerial EconomicsWeb 2.0 Managerial Economics
Web 2.0 Managerial EconomicsAvinash Singh
 
Social Media Marketing: Principles and Economics
Social Media Marketing: Principles and EconomicsSocial Media Marketing: Principles and Economics
Social Media Marketing: Principles and EconomicsEthan Bauley
 
Top 5 Dos And Don Ts For Measuring Web 2 0
Top 5  Dos And  Don Ts For  Measuring  Web 2 0Top 5  Dos And  Don Ts For  Measuring  Web 2 0
Top 5 Dos And Don Ts For Measuring Web 2 0eraz
 
Taking Your Website to the Next Level
Taking Your Website to the Next LevelTaking Your Website to the Next Level
Taking Your Website to the Next LevelChas Grundy
 
BET ON IT: Design Your University Web Site To Enhance Your Admissions Goals
BET ON IT: Design Your University Web Site To Enhance Your Admissions GoalsBET ON IT: Design Your University Web Site To Enhance Your Admissions Goals
BET ON IT: Design Your University Web Site To Enhance Your Admissions GoalsDamond Nollan
 
On Design and My Work
On Design and My WorkOn Design and My Work
On Design and My WorkBenjamin
 
What's with UX in Higher Education? (IWMW conference 2014)
What's with UX in Higher Education? (IWMW conference 2014)What's with UX in Higher Education? (IWMW conference 2014)
What's with UX in Higher Education? (IWMW conference 2014)Neil Allison
 
Wou Intro To Usability Jandrzejewski
Wou Intro To Usability JandrzejewskiWou Intro To Usability Jandrzejewski
Wou Intro To Usability Jandrzejewskiworldofusability
 
Top 10 Tips Selling On The Internet
Top 10 Tips Selling On The InternetTop 10 Tips Selling On The Internet
Top 10 Tips Selling On The InternetAnn Stanley
 
Why most websites don't work
Why most websites don't workWhy most websites don't work
Why most websites don't workedysolutions
 
CMS presentation for magazines
CMS presentation for magazinesCMS presentation for magazines
CMS presentation for magazinesctcrowell
 

Similar a Bar Camp Ingredients Of Successful Web Biz Nov 2008 (20)

Ingredients for Success on the Web
Ingredients for Success on the WebIngredients for Success on the Web
Ingredients for Success on the Web
 
Website Makeover Made Easy
Website Makeover Made EasyWebsite Makeover Made Easy
Website Makeover Made Easy
 
a startup-like website powered by Drupal
a startup-like website powered by Drupala startup-like website powered by Drupal
a startup-like website powered by Drupal
 
Motoraddicts - niche online social networking for passionates
Motoraddicts - niche online social networking for passionatesMotoraddicts - niche online social networking for passionates
Motoraddicts - niche online social networking for passionates
 
Designing for Web 2.0: The Visual Ecosystem
Designing for Web 2.0: The Visual EcosystemDesigning for Web 2.0: The Visual Ecosystem
Designing for Web 2.0: The Visual Ecosystem
 
Top Floor Technologies User Experience Forum 2013
Top Floor Technologies User Experience Forum 2013Top Floor Technologies User Experience Forum 2013
Top Floor Technologies User Experience Forum 2013
 
Lead Generation - Landing Page HubSpot May2009
Lead Generation - Landing Page HubSpot May2009Lead Generation - Landing Page HubSpot May2009
Lead Generation - Landing Page HubSpot May2009
 
OMLogic NASSCOM- July 2007
OMLogic NASSCOM- July 2007OMLogic NASSCOM- July 2007
OMLogic NASSCOM- July 2007
 
Web 2.0 Managerial Economics
Web 2.0 Managerial EconomicsWeb 2.0 Managerial Economics
Web 2.0 Managerial Economics
 
Social Media Marketing: Principles and Economics
Social Media Marketing: Principles and EconomicsSocial Media Marketing: Principles and Economics
Social Media Marketing: Principles and Economics
 
Top 5 Dos And Don Ts For Measuring Web 2 0
Top 5  Dos And  Don Ts For  Measuring  Web 2 0Top 5  Dos And  Don Ts For  Measuring  Web 2 0
Top 5 Dos And Don Ts For Measuring Web 2 0
 
Taking Your Website to the Next Level
Taking Your Website to the Next LevelTaking Your Website to the Next Level
Taking Your Website to the Next Level
 
BET ON IT: Design Your University Web Site To Enhance Your Admissions Goals
BET ON IT: Design Your University Web Site To Enhance Your Admissions GoalsBET ON IT: Design Your University Web Site To Enhance Your Admissions Goals
BET ON IT: Design Your University Web Site To Enhance Your Admissions Goals
 
On Design and My Work
On Design and My WorkOn Design and My Work
On Design and My Work
 
What's with UX in Higher Education? (IWMW conference 2014)
What's with UX in Higher Education? (IWMW conference 2014)What's with UX in Higher Education? (IWMW conference 2014)
What's with UX in Higher Education? (IWMW conference 2014)
 
OMLogic TiE StartUp Essentials Sep 07
OMLogic TiE StartUp Essentials Sep 07OMLogic TiE StartUp Essentials Sep 07
OMLogic TiE StartUp Essentials Sep 07
 
Wou Intro To Usability Jandrzejewski
Wou Intro To Usability JandrzejewskiWou Intro To Usability Jandrzejewski
Wou Intro To Usability Jandrzejewski
 
Top 10 Tips Selling On The Internet
Top 10 Tips Selling On The InternetTop 10 Tips Selling On The Internet
Top 10 Tips Selling On The Internet
 
Why most websites don't work
Why most websites don't workWhy most websites don't work
Why most websites don't work
 
CMS presentation for magazines
CMS presentation for magazinesCMS presentation for magazines
CMS presentation for magazines
 

Último

TrustArc Webinar - Stay Ahead of US State Data Privacy Law Developments
TrustArc Webinar - Stay Ahead of US State Data Privacy Law DevelopmentsTrustArc Webinar - Stay Ahead of US State Data Privacy Law Developments
TrustArc Webinar - Stay Ahead of US State Data Privacy Law DevelopmentsTrustArc
 
Automating Google Workspace (GWS) & more with Apps Script
Automating Google Workspace (GWS) & more with Apps ScriptAutomating Google Workspace (GWS) & more with Apps Script
Automating Google Workspace (GWS) & more with Apps Scriptwesley chun
 
Kalyanpur ) Call Girls in Lucknow Finest Escorts Service 🍸 8923113531 🎰 Avail...
Kalyanpur ) Call Girls in Lucknow Finest Escorts Service 🍸 8923113531 🎰 Avail...Kalyanpur ) Call Girls in Lucknow Finest Escorts Service 🍸 8923113531 🎰 Avail...
Kalyanpur ) Call Girls in Lucknow Finest Escorts Service 🍸 8923113531 🎰 Avail...gurkirankumar98700
 
Exploring the Future Potential of AI-Enabled Smartphone Processors
Exploring the Future Potential of AI-Enabled Smartphone ProcessorsExploring the Future Potential of AI-Enabled Smartphone Processors
Exploring the Future Potential of AI-Enabled Smartphone Processorsdebabhi2
 
The Role of Taxonomy and Ontology in Semantic Layers - Heather Hedden.pdf
The Role of Taxonomy and Ontology in Semantic Layers - Heather Hedden.pdfThe Role of Taxonomy and Ontology in Semantic Layers - Heather Hedden.pdf
The Role of Taxonomy and Ontology in Semantic Layers - Heather Hedden.pdfEnterprise Knowledge
 
Raspberry Pi 5: Challenges and Solutions in Bringing up an OpenGL/Vulkan Driv...
Raspberry Pi 5: Challenges and Solutions in Bringing up an OpenGL/Vulkan Driv...Raspberry Pi 5: Challenges and Solutions in Bringing up an OpenGL/Vulkan Driv...
Raspberry Pi 5: Challenges and Solutions in Bringing up an OpenGL/Vulkan Driv...Igalia
 
08448380779 Call Girls In Civil Lines Women Seeking Men
08448380779 Call Girls In Civil Lines Women Seeking Men08448380779 Call Girls In Civil Lines Women Seeking Men
08448380779 Call Girls In Civil Lines Women Seeking MenDelhi Call girls
 
EIS-Webinar-Prompt-Knowledge-Eng-2024-04-08.pptx
EIS-Webinar-Prompt-Knowledge-Eng-2024-04-08.pptxEIS-Webinar-Prompt-Knowledge-Eng-2024-04-08.pptx
EIS-Webinar-Prompt-Knowledge-Eng-2024-04-08.pptxEarley Information Science
 
How to convert PDF to text with Nanonets
How to convert PDF to text with NanonetsHow to convert PDF to text with Nanonets
How to convert PDF to text with Nanonetsnaman860154
 
Factors to Consider When Choosing Accounts Payable Services Providers.pptx
Factors to Consider When Choosing Accounts Payable Services Providers.pptxFactors to Consider When Choosing Accounts Payable Services Providers.pptx
Factors to Consider When Choosing Accounts Payable Services Providers.pptxKatpro Technologies
 
08448380779 Call Girls In Diplomatic Enclave Women Seeking Men
08448380779 Call Girls In Diplomatic Enclave Women Seeking Men08448380779 Call Girls In Diplomatic Enclave Women Seeking Men
08448380779 Call Girls In Diplomatic Enclave Women Seeking MenDelhi Call girls
 
CNv6 Instructor Chapter 6 Quality of Service
CNv6 Instructor Chapter 6 Quality of ServiceCNv6 Instructor Chapter 6 Quality of Service
CNv6 Instructor Chapter 6 Quality of Servicegiselly40
 
Workshop - Best of Both Worlds_ Combine KG and Vector search for enhanced R...
Workshop - Best of Both Worlds_ Combine  KG and Vector search for  enhanced R...Workshop - Best of Both Worlds_ Combine  KG and Vector search for  enhanced R...
Workshop - Best of Both Worlds_ Combine KG and Vector search for enhanced R...Neo4j
 
Apidays Singapore 2024 - Building Digital Trust in a Digital Economy by Veron...
Apidays Singapore 2024 - Building Digital Trust in a Digital Economy by Veron...Apidays Singapore 2024 - Building Digital Trust in a Digital Economy by Veron...
Apidays Singapore 2024 - Building Digital Trust in a Digital Economy by Veron...apidays
 
Top 5 Benefits OF Using Muvi Live Paywall For Live Streams
Top 5 Benefits OF Using Muvi Live Paywall For Live StreamsTop 5 Benefits OF Using Muvi Live Paywall For Live Streams
Top 5 Benefits OF Using Muvi Live Paywall For Live StreamsRoshan Dwivedi
 
Partners Life - Insurer Innovation Award 2024
Partners Life - Insurer Innovation Award 2024Partners Life - Insurer Innovation Award 2024
Partners Life - Insurer Innovation Award 2024The Digital Insurer
 
Finology Group – Insurtech Innovation Award 2024
Finology Group – Insurtech Innovation Award 2024Finology Group – Insurtech Innovation Award 2024
Finology Group – Insurtech Innovation Award 2024The Digital Insurer
 
Slack Application Development 101 Slides
Slack Application Development 101 SlidesSlack Application Development 101 Slides
Slack Application Development 101 Slidespraypatel2
 
Injustice - Developers Among Us (SciFiDevCon 2024)
Injustice - Developers Among Us (SciFiDevCon 2024)Injustice - Developers Among Us (SciFiDevCon 2024)
Injustice - Developers Among Us (SciFiDevCon 2024)Allon Mureinik
 
Data Cloud, More than a CDP by Matt Robison
Data Cloud, More than a CDP by Matt RobisonData Cloud, More than a CDP by Matt Robison
Data Cloud, More than a CDP by Matt RobisonAnna Loughnan Colquhoun
 

Último (20)

TrustArc Webinar - Stay Ahead of US State Data Privacy Law Developments
TrustArc Webinar - Stay Ahead of US State Data Privacy Law DevelopmentsTrustArc Webinar - Stay Ahead of US State Data Privacy Law Developments
TrustArc Webinar - Stay Ahead of US State Data Privacy Law Developments
 
Automating Google Workspace (GWS) & more with Apps Script
Automating Google Workspace (GWS) & more with Apps ScriptAutomating Google Workspace (GWS) & more with Apps Script
Automating Google Workspace (GWS) & more with Apps Script
 
Kalyanpur ) Call Girls in Lucknow Finest Escorts Service 🍸 8923113531 🎰 Avail...
Kalyanpur ) Call Girls in Lucknow Finest Escorts Service 🍸 8923113531 🎰 Avail...Kalyanpur ) Call Girls in Lucknow Finest Escorts Service 🍸 8923113531 🎰 Avail...
Kalyanpur ) Call Girls in Lucknow Finest Escorts Service 🍸 8923113531 🎰 Avail...
 
Exploring the Future Potential of AI-Enabled Smartphone Processors
Exploring the Future Potential of AI-Enabled Smartphone ProcessorsExploring the Future Potential of AI-Enabled Smartphone Processors
Exploring the Future Potential of AI-Enabled Smartphone Processors
 
The Role of Taxonomy and Ontology in Semantic Layers - Heather Hedden.pdf
The Role of Taxonomy and Ontology in Semantic Layers - Heather Hedden.pdfThe Role of Taxonomy and Ontology in Semantic Layers - Heather Hedden.pdf
The Role of Taxonomy and Ontology in Semantic Layers - Heather Hedden.pdf
 
Raspberry Pi 5: Challenges and Solutions in Bringing up an OpenGL/Vulkan Driv...
Raspberry Pi 5: Challenges and Solutions in Bringing up an OpenGL/Vulkan Driv...Raspberry Pi 5: Challenges and Solutions in Bringing up an OpenGL/Vulkan Driv...
Raspberry Pi 5: Challenges and Solutions in Bringing up an OpenGL/Vulkan Driv...
 
08448380779 Call Girls In Civil Lines Women Seeking Men
08448380779 Call Girls In Civil Lines Women Seeking Men08448380779 Call Girls In Civil Lines Women Seeking Men
08448380779 Call Girls In Civil Lines Women Seeking Men
 
EIS-Webinar-Prompt-Knowledge-Eng-2024-04-08.pptx
EIS-Webinar-Prompt-Knowledge-Eng-2024-04-08.pptxEIS-Webinar-Prompt-Knowledge-Eng-2024-04-08.pptx
EIS-Webinar-Prompt-Knowledge-Eng-2024-04-08.pptx
 
How to convert PDF to text with Nanonets
How to convert PDF to text with NanonetsHow to convert PDF to text with Nanonets
How to convert PDF to text with Nanonets
 
Factors to Consider When Choosing Accounts Payable Services Providers.pptx
Factors to Consider When Choosing Accounts Payable Services Providers.pptxFactors to Consider When Choosing Accounts Payable Services Providers.pptx
Factors to Consider When Choosing Accounts Payable Services Providers.pptx
 
08448380779 Call Girls In Diplomatic Enclave Women Seeking Men
08448380779 Call Girls In Diplomatic Enclave Women Seeking Men08448380779 Call Girls In Diplomatic Enclave Women Seeking Men
08448380779 Call Girls In Diplomatic Enclave Women Seeking Men
 
CNv6 Instructor Chapter 6 Quality of Service
CNv6 Instructor Chapter 6 Quality of ServiceCNv6 Instructor Chapter 6 Quality of Service
CNv6 Instructor Chapter 6 Quality of Service
 
Workshop - Best of Both Worlds_ Combine KG and Vector search for enhanced R...
Workshop - Best of Both Worlds_ Combine  KG and Vector search for  enhanced R...Workshop - Best of Both Worlds_ Combine  KG and Vector search for  enhanced R...
Workshop - Best of Both Worlds_ Combine KG and Vector search for enhanced R...
 
Apidays Singapore 2024 - Building Digital Trust in a Digital Economy by Veron...
Apidays Singapore 2024 - Building Digital Trust in a Digital Economy by Veron...Apidays Singapore 2024 - Building Digital Trust in a Digital Economy by Veron...
Apidays Singapore 2024 - Building Digital Trust in a Digital Economy by Veron...
 
Top 5 Benefits OF Using Muvi Live Paywall For Live Streams
Top 5 Benefits OF Using Muvi Live Paywall For Live StreamsTop 5 Benefits OF Using Muvi Live Paywall For Live Streams
Top 5 Benefits OF Using Muvi Live Paywall For Live Streams
 
Partners Life - Insurer Innovation Award 2024
Partners Life - Insurer Innovation Award 2024Partners Life - Insurer Innovation Award 2024
Partners Life - Insurer Innovation Award 2024
 
Finology Group – Insurtech Innovation Award 2024
Finology Group – Insurtech Innovation Award 2024Finology Group – Insurtech Innovation Award 2024
Finology Group – Insurtech Innovation Award 2024
 
Slack Application Development 101 Slides
Slack Application Development 101 SlidesSlack Application Development 101 Slides
Slack Application Development 101 Slides
 
Injustice - Developers Among Us (SciFiDevCon 2024)
Injustice - Developers Among Us (SciFiDevCon 2024)Injustice - Developers Among Us (SciFiDevCon 2024)
Injustice - Developers Among Us (SciFiDevCon 2024)
 
Data Cloud, More than a CDP by Matt Robison
Data Cloud, More than a CDP by Matt RobisonData Cloud, More than a CDP by Matt Robison
Data Cloud, More than a CDP by Matt Robison
 

Bar Camp Ingredients Of Successful Web Biz Nov 2008

  • 1. Ingredients of a Successful Web Business Chris Harvey Chairman, Caravat.com General Director, VietnamWorks.com 15 November 2008
  • 2. Our Objectives Today • A few thoughts on the ingredients of successful web businesses • Discussion
  • 3. Main Ingredients 1. A CLEAR objective – Fill a NEED! 2. CLEAR positioning (What is this site about?) 3. CLEAR and PRACTICAL monetization model 4. UX: Think like a user, i.e. “Don’t make me think!!”
  • 4. A CLEAR Objective – Fill a need! • What consumer problem does the site solve? • Users don’t care about “cool” – they care about value • Don’t try to fill too many needs – be a CATEGORY KILLER
  • 5. CLEAR POSITIONING – What is this site about? • Technology is necessary but not sufficient • It’s all marketing • Communicate your value clearly and quickly – “Why should I care?”
  • 6. What is this site about?
  • 7. What is this site about?
  • 8. What is this site about?
  • 9. What is this site about?
  • 10. CLEAR and PRACTICAL Monetization Model • Users pay for value they can’t get elsewhere. What unique value do you provide? • “Hard value” – Users pay for transactions (VietnamWorks, Caravat, eBay, VinaGame) • “Soft value” – Users don’t pay, just advertising (YuMe.vn, VNexpress, blogs, video sites, news sites) • Hard value if easier to monetize than Soft value • Payment payment payment!
  • 11. UX Rule: Don’t make me think! • “UX” = “User Experience” • Bad UX: Users have to think • Good UX: Users don’t have to think • Go buy “Don’t Make me Think” by Steve Krug
  • 12. UX Rule: Don’t make me think!
  • 13. UX Rule: Don’t make me think!