1. Communication Skills Training Presented by: Ghazala Butt Human Resources Manager

4. Verbal Communication Non-Verbal Communication

6. Verbal Communication Training Focus

9. Distraction in Sending and Receiving Messages Input

10. Activity … Chinese Whisper “ It is good to eat caterpillars for breakfast”

11. Challenges of Verbal Communication

13. Challenge Five Asking Questions more Open ended Challenge Six Expressing more appreciation, encouragement, delight Challenge One Listening more carefully and responsively Challenge Seven Seeing Every conversation— opportunity to grow Challenge Two Explain Conversational Intent and Invite Consent Challenge Three Expressing you more clearly and completely Challenge Four Translate complaints and Criticism into requests

14. C hallenge One Listening more carefully and responsively

16. C hallenge Two Explain Conversational Intent and Invite Consent

18. C hallenge Three Expressing you more clearly and completely

21. C hallenge Four Translate Complaints and Criticism into Requests

24. C hallenge Five Asking questions more open ended

28. C hallenge Six Expressing more appreciation, encouragement and Delight

31. Event to be grateful for

32. C hallenge Seven Seeing every conversation as an opportunity to become more skillful communicator

34. Barriers to Effective Verbal Communication at Work

36. How to Improve Verbal Communication

39. Know your Communication Strengths

42. Thank You