Make the right connections and learn what works

2. Co-operation

3. CollaborationSHAPING THE FUTURE TOGETHER

5. NLP – what is it?

6. Why we do what we do

7. The Four Pillars of NLP1. Rapport 2. Outcome Orientation 3. Sensory Acuity 4. Behavioural Flexibility 2

8. About Metwou Products/Services Change Management Employee Opinion Survey – Action Planning Team Dynamics NLP Group Dynamics (Non-Verbal Communication) How not to get shot (giving feedback/delivering unpopular news) The mind body connection and the appliance of science (why we do what we do) Understand the importance our relationships with people has on both our personal and professional lives and want to pass on affordable tried and tested techniques and tools to help others. No one teaches you this in school! 3

9. Performance Coaching – Outcome Develop quick and effective ways to create achievable goals, solve business or personal issues. Gain insights into why we do what we do, and why some people get better results than others. Discover new skills and apply them straight away to yourself and with the people around you in the in the fields of: Business & Sales Learning & Teaching Personal Development & Change 4

10. Learning Outcome This module is a taster session, so you will just be dipping your toe into the water to get a flavor of what its about. The training is relaxed and informal and very practical - it gives you the opportunity to actually experience the learning in a safe environment. Flexibility The qualities that will enable you to get the most of this learning are to keep an open mind, (but not so open that your brain falls out) be curious, and to suspend judgement while you do so. Knowing this you can realise that you have more resources than ever before. 5

11. What is NLP? NLP is about what works, not what should work. In other words, If what you're doing isn't working, try something else, anything else regardless of whether what you had been doing should have worked. It is a field that is continually innovating and developing. Techniques for quickly and effectively changing thoughts, behaviors and beliefs that get in your way. In a nut-shell NLP is about how we organize our thinking, feeling, skills and behavior. The ITS NLP Practioner Programme ITS is now a recognised and essential part of Henley’s core curriculum for its new MSc. in Coaching and Behavioural Change. 6

12. NLP a brief history It was created in the 1970s by Richard Bandler and John Grinder. It is based in linguistics, psychology and communication and has had extensive applications in business, education, health, as well as in therapeutic change work. The co-founders of NLP noticed that there were three fundamental characteristics of really effective communicators that were shared by all of the therapists, excellent communicators and influencers that they studied. These characteristics are also shared by effective leaders, salespeople and teachers. Be clear about what you want Have the flexibility to adapt your behaviour Use your senses to notice if you are getting what you want 7

13. In brief We are often told that our brain is the most amazing computer on the planet, but nobody ever gave us an instruction manual on how to use it. NLP offers you that information, enabling you to take more control over your thoughts, feelings action and life. NLP Neuro – the mind-body and how it works. Linguistic – the language we use to describe and categories our world and to make sense of our experience. Programming – repeating patterns of thought and behaviour that can help or hinder us. 8

14. Each of us possess in our brains, the most sophisticated computers ever conceived Just imagine what you would do if your new computer arrived without instructions... Or, climbed behind the wheel of your car for the very first time and had no instructions to guide you... How far do you think you would get? 9

15. Why we do what we do The map is not the territory 10

17. Handle difficult people

19. develop awareness of facial and micro-signals.

20. Learn how we and other people retrieve information.

21. Decide what you want and make it happen

22. Discover a new approach to problem solving

23. Learn simple way of changing the way you approach problems11