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MindCanvas: Reimagining online research Rashmi Sinha Uzanto www.uzanto.com www.themindcanvas.com
Duct-tape research! (in the trenches - Information Architecture Redesign of eBay.com)
Background to IA redesign ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Challenges  ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Goals of research ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
3-stage user research  Stage 1:   Explore Interviews, free-listing Stage 3:  Verify / Refine   Large-sample closed  card-sorting 3 stages Stakeholders User thinking / categorization Preliminary IA Stage 2: Understand Open card-sorting Verify categorization Top-level categories Scope of content & functionality ebay.com Community Buy Sell Sub cat1 SubCat2 SubCat3 xx SubCat1 Subcat4 Subcat3 Subcat2 xx xx xxx SubCat3 SubCat5 SubCat4 SubCat6 SubCat4 xx xxx xx xxx xxx xxx SubCat4 SubCat5 SubCat1 SubCat2 xxx xx xx
Stage 1: Explore domain with Freelisting ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Stage 2: Explore user categorizations  ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Identify top levels of hierarchy ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Dendogram
Stage 3: Verify & refine scheme ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Sell - Before
Sell Hub - After
eBay redesigned successfully! ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],site.com Top Category  3 Top Category1 Top Category 2 Top Category 4 SubCat1 Sub cat1 SubCat2 xx SubCat3 xx xx SubCat2 SubCat3 SubCat5 xx xx xx xx SubCat1 Subcat4 Subcat3 Subcat2 xx xx xxx SubCat3 SubCat5 SubCat4 SubCat6 SubCat4 xxx xx xx xxx xx xxx xxx xxx SubCat7 SubCat4 SubCat5 SubCat6 SubCat1 SubCat2 xx xx xxx xx xxx xx xx SubCat4 xx Preliminary IA
Duct-tape research! There has to be a better way - fast, cheap (relatively) & online…
Why we built MindCanvas ,[object Object],[object Object],[object Object],[object Object],[object Object]
Inspiration ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
 
back to the future! MindCanvas interpretation
What is MindCanvas? Remote research methods Statistical Analysis & Data Mining  Interactive Visualizations loosely coupled, use as qualitative or quantitative
Game-like elicitation methods ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Rich interactive visualizations ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
MindCanvas research focuses on the mind ,[object Object],[object Object],[object Object],Categorizations Preferences Language
Who we built for: designer persona Needs convenient methods to do research Does not want to spend time learning statistics The busy designer / researcher who wants to look at patterns visually Want to directly interact with users, does not have time
Who we built for: participant persona “ This was the most fun I have had in a while!” “ It is very easy to complete the task. In fact, I had fun doing this.” The not-tech savvy person who occasionally takes surveys “ I think there are too many cards. But it was kind of  fun.”
Where MindCanvas could help ,[object Object],[object Object],[object Object]
MindCanvas in product development ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
MindCanvas in Information Architecture ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
 
Questions? ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[email_address]
Methods & Deliverables ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Collaborative Research Process ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
What is MindCanvas ,[object Object],[object Object],[object Object],[object Object]

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Rashmi Xerox Parc

  • 1. MindCanvas: Reimagining online research Rashmi Sinha Uzanto www.uzanto.com www.themindcanvas.com
  • 2. Duct-tape research! (in the trenches - Information Architecture Redesign of eBay.com)
  • 3.
  • 4.
  • 5.
  • 6. 3-stage user research Stage 1: Explore Interviews, free-listing Stage 3: Verify / Refine Large-sample closed card-sorting 3 stages Stakeholders User thinking / categorization Preliminary IA Stage 2: Understand Open card-sorting Verify categorization Top-level categories Scope of content & functionality ebay.com Community Buy Sell Sub cat1 SubCat2 SubCat3 xx SubCat1 Subcat4 Subcat3 Subcat2 xx xx xxx SubCat3 SubCat5 SubCat4 SubCat6 SubCat4 xx xxx xx xxx xxx xxx SubCat4 SubCat5 SubCat1 SubCat2 xxx xx xx
  • 7.
  • 8.
  • 9.
  • 10.
  • 12. Sell Hub - After
  • 13.
  • 14. Duct-tape research! There has to be a better way - fast, cheap (relatively) & online…
  • 15.
  • 16.
  • 17.  
  • 18. back to the future! MindCanvas interpretation
  • 19. What is MindCanvas? Remote research methods Statistical Analysis & Data Mining Interactive Visualizations loosely coupled, use as qualitative or quantitative
  • 20.
  • 21.
  • 22.
  • 23. Who we built for: designer persona Needs convenient methods to do research Does not want to spend time learning statistics The busy designer / researcher who wants to look at patterns visually Want to directly interact with users, does not have time
  • 24. Who we built for: participant persona “ This was the most fun I have had in a while!” “ It is very easy to complete the task. In fact, I had fun doing this.” The not-tech savvy person who occasionally takes surveys “ I think there are too many cards. But it was kind of fun.”
  • 25.
  • 26.
  • 27.
  • 28.  
  • 29.
  • 30.
  • 31.
  • 32.