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BRAND ADVOCACY and DIGITAL SOCIAL 
ENGAGEMENT 
@gianviterbo #AFPSocialMedia
@gianviterbo 
Founder and Editor, Gadget Pilipinas 
Digital Media Manager, Pioneer Insurance 
Member, CyberPress Philippines 
Member, Philippine Bloggers Network
Wakes up at 
6:30am 
Checks 
Facebook 
Newsfeed on 
Smartphone 
Gets ready for 
work 
Buys PhP140 
coffee 
Works using 
laptop. 
Does social 
snacking. 
Social Media on 
the side 
Mingles with 
friends before 
going home. 
Spends quality 
time with 
family. 
Plays Titanfall/ 
writes article 
before going to 
bed 
Sleeps at 
11:30pm
let’s learn 
TOGETHER
LEARN about What?
People don’t always 
make decisions 
in isolation, 
thus being social and 
conveying a brand 
advocacy are effective 
means to win better 
results
let’s learn 
TOGETTHERE
We need to turn our original 
way of marketing on its head... 
LITERALLY Brandon Murphy
THEN 
© Brandon Murphy
NOW 
© Brandon Murphy
advocacy 
public support for or 
recommendation of a 
particular cause or 
policy. 
/ˈadvəkəsē/
it is a message with a 
heart, worthy to be 
shared to a multitude 
of people 
advocacy 
/ˈadvəkəsē/
touch & win 
to get your 
brand advocacy across
Love matters 
when it comes to 
family.
Objective 
Emotional 
Social 
Realtime 
Sharable
SPREAD
92% 
Digital consumers only buy a 
product if opinion leaders 
or bloggers have written a 
positive review
According to 
CIC 2010 
Efluencer 
Survey 
Sample Size: 300; the number in 
the circle stands for ratios of each 
category 
THE COOL ONES 
THE KNOWLEDGEABLE 
ONES
1 Find the right efluencer 
• Are they relevant to your 
brand? 
2 Cool or Knowledgeable? 
• How socially influential are 
they? 
• Are you after the cool ones 
or the knowledgeable ones? 
3 Stalk them and their 
followers 
Tom Doctoroff, Chief Executive Officer, JWT Asia Pacific
ACTIVE PARTICIPANT 
WIN THEIR HEARTS 
INFLUENCE THEIR INFLUENCERS 
Bottom Up Model Touch and Win Tap Efluencers
The Call to Be Social 
Consumers’ hunger for active 
participation requires brands to use 
bottom up marketing strategies. 
@eskimon wearesocial.net 
Meaningful Engagement & 
Conversation 
Build Communities, Not 
Platforms 
The ‘Together’ Mindset 
Go Mobile or Be Left Behind
Meaningful Engagement & 
Conversation 
Conversation drives compensation 
Talk may be cheap, conversations 
have tangible brand value. 
@eskimon wearesocial.net
Everything should drive 
to conversation 
@eskimon wearesocial.net
Stop fueling conversations about 
content, and instead use content to 
stimulate and fuel the 
conversations that really matter.
Build communities, not 
platforms 
Social is a behaviour, not 
a channel. 
Social media are just means 
to an end, with that ‘end’ 
being social interaction 
@eskimon wearesocial.net
People before 
platforms 
People connect around the 
personal, social benefits 
these technologies provide, 
not the functionality itself. 
@eskimon wearesocial.net
From platforms to 
communities 
Instead of buying attention in 
the biggest platforms of the 
day, the successful brands of 
the future will spend time 
understanding how to deliver 
value to audiences across 
different settings and contexts.
Common Utility for Communities 
Build our strategies around their shared interests 
and passions – not around technical functionality 
or platforms
Know Your 
Brand Premise 
Who’s the 
Target Market or 
Community 
What’s your 
goal? 
What’s your 
message? 
Use relevant 
platforms
The ‘Together Mindset’ 
all your 
marketing must 
add value
Shouting for attention 
rarely wins people’s 
hearts. There’s a very 
big difference between 
“I’m aware” and “I 
care”.
Very soon, marketing 
that doesn’t add value 
will simply be ignored. 
Tse!
Engage people around 
their passions, 
not your products.
Go Mobile or Be Left Behind 
Go Mobile or Stand Still
Data suggest that more people around the 
world now subscribe to a mobile phone plan 
that have access to TV.
Mobile offers a very 
different kind of 
audience experience 
to TV. It is more 
personal; its primary 
purpose has always 
been to connect us with 
other people, rather 
than to deliver passive 
entertainment.
Mobile doesn’t just 
offer new 
opportunities to drive 
attention and 
engagement though; 
it is increasingly 
becoming a key 
channel for conversion 
too.
1. modern communication model is Bottom Up, rather than 
Top Down 
2. Know your Engagement Strategy. Target Efluencers. 
3. The Call to be SOCIAL 
@gianviterbo 
recap. 
Meaningful Engagement & 
Conversation The ‘Together’ Mindset 
Go Build Communities, Not Mobile or Be Left Behind 
Platforms
Thank You 
@gianviterbo 
@gadgetpilipinas 
gianviterbo@gadgetpilipinas.net 
www.gadgetpilipinas.net 
www.gianviterbo.com

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Brand Advocacy and Digital Social Engagement (AFP Social Media Summit)

  • 1. BRAND ADVOCACY and DIGITAL SOCIAL ENGAGEMENT @gianviterbo #AFPSocialMedia
  • 2. @gianviterbo Founder and Editor, Gadget Pilipinas Digital Media Manager, Pioneer Insurance Member, CyberPress Philippines Member, Philippine Bloggers Network
  • 3. Wakes up at 6:30am Checks Facebook Newsfeed on Smartphone Gets ready for work Buys PhP140 coffee Works using laptop. Does social snacking. Social Media on the side Mingles with friends before going home. Spends quality time with family. Plays Titanfall/ writes article before going to bed Sleeps at 11:30pm
  • 6. People don’t always make decisions in isolation, thus being social and conveying a brand advocacy are effective means to win better results
  • 8. We need to turn our original way of marketing on its head... LITERALLY Brandon Murphy
  • 10. NOW © Brandon Murphy
  • 11. advocacy public support for or recommendation of a particular cause or policy. /ˈadvəkəsē/
  • 12. it is a message with a heart, worthy to be shared to a multitude of people advocacy /ˈadvəkəsē/
  • 13. touch & win to get your brand advocacy across
  • 14. Love matters when it comes to family.
  • 15. Objective Emotional Social Realtime Sharable
  • 16.
  • 18. 92% Digital consumers only buy a product if opinion leaders or bloggers have written a positive review
  • 19. According to CIC 2010 Efluencer Survey Sample Size: 300; the number in the circle stands for ratios of each category THE COOL ONES THE KNOWLEDGEABLE ONES
  • 20. 1 Find the right efluencer • Are they relevant to your brand? 2 Cool or Knowledgeable? • How socially influential are they? • Are you after the cool ones or the knowledgeable ones? 3 Stalk them and their followers Tom Doctoroff, Chief Executive Officer, JWT Asia Pacific
  • 21. ACTIVE PARTICIPANT WIN THEIR HEARTS INFLUENCE THEIR INFLUENCERS Bottom Up Model Touch and Win Tap Efluencers
  • 22. The Call to Be Social Consumers’ hunger for active participation requires brands to use bottom up marketing strategies. @eskimon wearesocial.net Meaningful Engagement & Conversation Build Communities, Not Platforms The ‘Together’ Mindset Go Mobile or Be Left Behind
  • 23. Meaningful Engagement & Conversation Conversation drives compensation Talk may be cheap, conversations have tangible brand value. @eskimon wearesocial.net
  • 24. Everything should drive to conversation @eskimon wearesocial.net
  • 25. Stop fueling conversations about content, and instead use content to stimulate and fuel the conversations that really matter.
  • 26. Build communities, not platforms Social is a behaviour, not a channel. Social media are just means to an end, with that ‘end’ being social interaction @eskimon wearesocial.net
  • 27. People before platforms People connect around the personal, social benefits these technologies provide, not the functionality itself. @eskimon wearesocial.net
  • 28. From platforms to communities Instead of buying attention in the biggest platforms of the day, the successful brands of the future will spend time understanding how to deliver value to audiences across different settings and contexts.
  • 29. Common Utility for Communities Build our strategies around their shared interests and passions – not around technical functionality or platforms
  • 30. Know Your Brand Premise Who’s the Target Market or Community What’s your goal? What’s your message? Use relevant platforms
  • 31. The ‘Together Mindset’ all your marketing must add value
  • 32. Shouting for attention rarely wins people’s hearts. There’s a very big difference between “I’m aware” and “I care”.
  • 33. Very soon, marketing that doesn’t add value will simply be ignored. Tse!
  • 34. Engage people around their passions, not your products.
  • 35. Go Mobile or Be Left Behind Go Mobile or Stand Still
  • 36. Data suggest that more people around the world now subscribe to a mobile phone plan that have access to TV.
  • 37. Mobile offers a very different kind of audience experience to TV. It is more personal; its primary purpose has always been to connect us with other people, rather than to deliver passive entertainment.
  • 38. Mobile doesn’t just offer new opportunities to drive attention and engagement though; it is increasingly becoming a key channel for conversion too.
  • 39.
  • 40. 1. modern communication model is Bottom Up, rather than Top Down 2. Know your Engagement Strategy. Target Efluencers. 3. The Call to be SOCIAL @gianviterbo recap. Meaningful Engagement & Conversation The ‘Together’ Mindset Go Build Communities, Not Mobile or Be Left Behind Platforms
  • 41. Thank You @gianviterbo @gadgetpilipinas gianviterbo@gadgetpilipinas.net www.gadgetpilipinas.net www.gianviterbo.com