Holland Aviation Consultancy & Engineering provides your organization with a qualified Human Factors trainer, who is trained by the Aerospace Phycology Group at Trinity College in Dublin (Ireland). By means of a Human Factors analysis, the status of Human Factors awareness within your organization will be determined. Input for this analysis is an online questionnaire, a review of your internal company audit reports and interviews with your employees. Your employees can participate in an online Human Factors questionnaire. The more employees participate, the more accurate your company profile will be. Your organization will receive the analysis, your company’s Human Factors profile and a plan of approach for a Human Factors Workshop per regular mail. The next step will be a meeting with the Human Factors trainer from HACE, to determine if interviews with employees and reviews of internal audit reports can contribute to the input for the Human Factors Workshop. The conclusion and subjects for improvement of your organization’s level of Human Factors awareness, will be incorpor ated in a fun, interactive and informative Human Factors Classroom Training Course.

1. HOLLAND AVIATION CONSULTANCY & ENGINEERING
Human Factors
Classroom Training
 Human Factors Analysis
By means of a Human Factors analysis, the status of Human Factors awareness within your organization
will be determined.
 Classroom training with interactive workshop elements
Subjects for improvement of your organization’s level of Human Factors awareness, will be incorporated in
fun, interactive and informative Human Factors workshop elements.
 Team oriented training
Implementing Structured Team Training in your organization’s Human Factors Program guarantees a Safety
Culture, happy and motivated employees and less internal occurrences and audit findings related to human
error.
Copyright © 2011
Holland Aviation Consultancy & Engineering (HACE) All rights reserved. Nothing in this publication may be copied, stored in automated databases or published without prior written consent of HACE.
Pursuant to Article 15a of the Dutch Law on authorship, sections of this publication may be quoted on the understanding that a clear reference is made to this publication.
Liability
HACE and the author of this publication have exercised due caution in preparing this publication. However, it can not be excluded that this publication may contain errors or is incomplete. Any use of
the content of this publication is for the own responsibility of the user. HACE and the author of this publication may not be held liable for any damages resulting from the use of this publication.

2. Human Factors
in Aviation
Maintenance
What are “Human Factors”?
According to the European Aviation Safety Agency (EASA), Human Factors
are considered to be: “Principles which seek safe interface between the
human and other system components by proper consideration of Human
Performance”.
Simplified: Human Factors are all factors which can influence the
performance of a human being.
Why should we be trained in Human
Factors awareness?
People are unique but have their limitations. These limitations can influence
the performance of the individual, the team or the organization. By training
people in Human Factors, they become more aware of the influence en
consequences of the performance limitations related to tasks, individuals,
teams and the organization. By taking the performance limitations and their
effects in account, a safety culture will come into existence, which will
reduce the risks of incidents and accidents within your organization.
It is required by the aviation regulations (e.g. EASA, FAA FAR 145) that
Human Factors training must be included in the training program of
(technical) aviation organizations.

3. What Human Factors training services can we offer your
organization?
Holland Aviation Consultancy & Engineering provides your organization with a qualified Human Factors trainer,
who is trained by the Aerospace Phycology Group at Trinity College in Dublin (Ireland).
Preparation
By means of a Human Factors analysis, the status of Human Factors awareness within your organization will
be determined.
Input for this analysis is an online questionnaire, a review of your internal company audit reports and interviews
with your employees.
Your employees can participate in an online Human Factors questionnaire. The more employees participate,
the more accurate your company profile will be. Your organization will receive the analysis, your company’s
Human Factors profile and a plan of approach for a Human Factors Workshop per regular mail.
The next step will be a meeting with the Human Factors trainer from HACE, to determine if interviews with
employees and reviews of internal audit reports can contribute to the input for the Human Factors Workshop.
The conclusion and subjects for improvement of your organization’s level of Human Factors awareness, will be
incorpor ated in a fun, interactive and informative Human Factors Classroom Training Course.

4. Training concept
We use a team oriented training concept for our Conventional Classroom HF courses and HF workshops. This
training concept has four mainstreams, which includes all levels affected by Human Factors within MRO
organizations.
These four mainstreams are: Task, Individual, Team and Organization.

5. Course details:
DURATION:
Two days training session.

REGULATORY COMPLIANCE:
This Human Factors training course complies with EASA Part 145.A.30(e), FAA CFR 14 paragraph 145.161 and
Order 9550.8. Our trainer is a qualified Human Factors trainer, who is trained by the Aerospace Psychology
Group at Trinity College in Dublin (Ireland).

COURSE OBJECTIVES:
This course is created with the intention to improve the level of Human Factors awareness and to improve the
understanding of Human Performance issues related to activities in a EASA/FAA part 145 maintenance
environment.
Once you have booked the course, you will receive an e-mail with a link to an online survey. By completing this
survey (anonymously) we will receive feedback on the strengths and weaknesses of the trainee, the team he or
she works in and the organization he or she works for. This information is used to highlight specific topics during
the course, so human factors awareness weaknesses can be improved.

WHO SHOULD ATTEND:
This Human Factors continuation training is not only intended for maintenance engineers, but also for other
functions directly or indirectly related to maintenance activities. HACE recommends managers to complete this
Advanced E-training course as well, so they can understand the organizational benefits of a Human Factors /
Safety Program.
THIS CLASSROOM TRAINING COURSE WILL PROVIDE YOU WITH THE FOLLOWING;
SKILLS:
- recognizing, identifying and understanding human error and their causes
- dealing with errors and mistakes
- developing safety nets - identifying and recognizing "Norms"
- developing team skills
- developing good communication skills
ATTITUDE:
- being aware of the human factors principles and theories
- being aware of individual differences and behavioral styles
- having the willingness to learn from your own mistakes and mistakes other people make

6. Course Topics
KEY TOPICS:
Besides several workshop elements during the two days course, we will discuss the following topics:
PART I HUMAN FACTORS PRINCIPLES
- Background
- History
- Statistics
- HF Models
PART II HUMAN PERFORMANCE
- Human error
- Biological Factors
- Physical Factors
- Mental Factors
- Competence and knowledge
- Personality and attitude
PART III ASSIGNMENT
- Processing a task
- Instructions and procedures
- Other resources
- Dirty Dozen
PART IV TEAM
- Teamwork and team performance
- Norms
- Peer pressure
- Communication
- Conflict management
PART V COMPANY
- Resource and planning Factors
- Competence, skills and training Factors
- Organizational Culture Factors
- External Factors

7. Price catalogue 2011-2012
The list of prices below details the standard price for the services we offer. Please feel free to contact us for a free quotation
by sending your request to info@hace-online.nl 
 Human Factors Analysis and Company Profile
Subject Price
Online Human Factors Questionnaire Free of charge
Interview with personnel 45 Euro per hour1)
Review audit reports 45 Euro per hour1)
Company profile 100 Euro
 Classroom Training
Subject Type Price per person
(max 15 students per session)
Human Factors in Aviation Maintenance Initial and Recurrent, including HF analysis
and workshop 255 Euro1)
1)
Prices are for session with maximum of 15 students and excludes VAT, trainer travel & accommodation costs.