This document provides instructions and selection criteria for a job application. It instructs the applicant to follow all instructions, attach required documents, address the selection criteria fully, and have the necessary qualifications. It then lists the qualifications and selection criteria, including requirements for a relevant degree and customer service experience. The applicant is advised to address each criteria in a Situation, Activities, Result format and keep responses below 250 words each. Contact information is provided at the end for any questions.

1. Hello – my name is Kim Tairi
@kimtairi

2. Follow instructions
Attach all the required documentation
Address all the key selection criteria
Have the required qualifications/experience
Exterminate!!

3. Flickr: Scorpions and Centaurs 3
Have a critical friend/mentor
Try and build some brand integrity
Be consistent with fonts
Use footers include Name and page numbers (Page 1 of 2)
Poor grammar is bad. Comic Sans is EVIL!

4. Flickr: Guccio at Moleskinner.net
Flickr: great beyond
Clear straightforward expression, using only as
many words as are necessary. It is language that
avoids obscurity, inflated vocabulary and
convoluted sentence construction. (Eagleson,
1990)
Be customer focused and use plain English

5. Flickr: cbcastro 5
SECTION C: Key Selection Criteria
Application letters and/or resumes must address the Qualifications and Knowledge/Experience/Attributes sections under the
key selection criteria. Preferably applications should not exceed six (6) A4 pages in total.
Qualifications: Include all educational and training qualifications, licenses, and professional registration or accreditation,
criminal record checks etc. required for the position.
Essential (E) or Preferable (P)
1. Completion of a relevant degree conferring eligibility for professional membership of the ALIA (E).
2. Completion of a Certificate IV in Training and Assessment (P)
Experience / Knowledge / Attributes: Required by the incumbent to successfully perform the position’s key responsibilities.
1. Excellent customer skills across a range of internal and external customers
2. Awareness of and interest in developments in collection management
3. Understanding of customer requirements in a TAFE/HE environment and the ability to develop knowledge and
understanding of information requirements and resources in relevant discipline areas.
4. Good organisational and communication skills and proven ability to respond flexibly to evolving requirements.
5. Relevant technical skills such as use of library management systems, online learning systems, standard PC and Mac
applications and web skills.
6. Ability to work independently and to contribute effectively as a member of a team.
Use the force for good

6. Situation. Activities. Result.

7. Excellent customer skills across a range of internal and external
customers
As a Library Customer Service Officer at Swinburne University for the last five years, I
have gained extensive experience in providing excellent customer service. This
involves being friendly and approachable to all library clients and providing timely
answers to their queries while rostered on to service points. I am also regularly
rostered on to both the email and Twitter reference services, where I help library
users both external and internal with their library related questions. In 2011, I was
part of a team that won a university customer service award in which our service
team was acknowledged for exceptional customer service.
1. Situation 2. Activities
3. Result
Situation. Activities. Result.

8. Selection Criteria Situation Activities Results
Customer Service
Team/Individual work
Communication
Technical Skills
Situation. Activities. Result.

9. Checklist – no more than 250 words
per criteria

10. Questions

11. ktairi@swin.edu.au
@kimtairi