Crown New Owners Celebration (Keynote version)

Paxton Gagnet
Welcome to our family.

With the many choices that you have we want to thank you
for purchasing at our dealership.

John Elway's Crown Toyota is co-owned by John Elway and
Mitch Pierce. As CEO of the dealership, John Elway is
involved with marketing and promoting the store as well as
overseeing the entire operation. Mitch Pierce has been in the
car business as a salesperson, Sales Manager, General
Manager and owner for over 25 years. When given the
opportunity to own his own Toyota store, he took the store
from a brand new business to one of the largest Toyota
stores in the entire country. Paxton Gagnet, General
Manager...

Crown Toyota has a long history in the Southern California
market and it is John, Mitch's and Paxtonʼs desire to provide
each customer with an experience that will result in a lifelong
relationship with John Elway's Crown Toyota.

Visit CrownToyota.com or Call 800 276 9699

Roberta Jurgensen Agenda

Housekeeping - Restrooms

Introduction to our key personnel and service & parts family

Provide you with our convenient service & parts hours

Provide you with key phone numbers

Introduce you to convenient Service Departmentʼs Early Bird &
Night Owl drop off

Introduce you to our convenient 1st appointment scheduling

Introduce you to our convenient 24 hour website

Introduce you to the benefits of the John Elwayʼs Crown
Toyota advantage

Introduce you to the benefits of our Toyota Visa Rewards Raffle


Roberta Jurgensen Key Personnel

Paxton Gagnet - General Manager

Nancy King - Service Director

Dan Castillo - Parts Manager

Alan Pomahatch - Finance Director

Roberta Jurgensen - Customer RelationsManager

Ray Sandoval - Toyota Financial Services

Anna Stratton - Customer Relations Assistant


Anna Stratton Hours of Operations

Service Department Hours: Welcome to Online Service Scheduling
Monday - Friday 6:30 AM - 7:00 PM
Saturday 6:30 AM - 5:00 PM
Sunday Closed We are pleased to offer you the ease and convenience of
scheduling your service appointment 24 hours a day, 7 days
Parts Department Hours: a week.
Sunday Closed If you have already registered, simply log in with your username
and password.
Sales Department Hours:
Saturday 8:00 AM - 9:00 PM If you have not registered, you click on Register Here Button;
Sunday 9:00 AM - 9:00 PM then on subsequent visits you will need only your username and
password to schedule a conﬁrmed service appointment.
Finance Department Hours:
Sunday 9:00 AM - 9:00 PM

Customer Relations Hours:
Saturday Closed
Sunday Closed


Anna Stratton Key Phone Numbers

Dealership Main Number - All Departments: Finance Department:
909-390-9700 909-390-9700
800-276-9699
Customer Relations:
Service Department: 909-390-9700 Ext. 264
Service Appointments
Cashier
Shuttle Service Café:
909-390-3311 909-390-9700 Ext. 202

Parts Department:
909-390-9700 Ext. 120

Sales Department:
909-390-9700

Fleet Department:
909-390-9700 Ext. 122

Internet Department:
909-390-9700 Ext. 701


Anna Stratton Donʼt Miss Out!

Service Coupons *FREE e-mail accounts online:
Service Specials
Parts & Accessory Specials *MSN Hotmail - Hotmail.com
Special Dealership Events
*Google G-Mail - Gmail.com
Do we have a current e-mail address
for you?

If you do not have an e-mail address do
you have a family member or friends
e-mail that we can use to contact you?

*Dealership does not endorse any online
accounts. For informational purposes only.


Alan Pomahatch Added Care

Did you know that it is not too late to add additional vehicle coverage?

Extended Service Coverage: 3 year 36,000 miles

Maintenance Care packages

Pre-paid maintenance protection plan

Premium platinum 6,000 miles or less current year

Classic-Purchase anytime

Theft Protection

Safety Connect Trial Subscription
*Not on all vehicles


Alan Pomahatch
Fast, Easy & Convenient 1st service appointment

1st Service Appointment made at time
of sale

Service Appointments available online 24
hours a day 7 days a week at
crowntoyota.com

You will receive a conﬁrmation of
appointment & reminder e-mail

For your convenience please make sure
we have your e-mail address on ﬁle

Payment Options:
Toyota Visa Card
Toyota Visa Reward Points
Crown Toyota Gift Card
Cash
American Express
Master Card
Discover Card


Toyota Safety Features and Technology

Actively Avoiding Dangerous Situations Improving Visibility and Awareness
Star Safety System Components HID, LED Headlamps, Fog lamps, and Auto High Beams
Anti-Lock Brakes (ABS) Backup Camera (up to 180° view)
Electronic Brakeforce Distribution (EBD) Front/Rear Parking Clearance Sonar
Brake Assist (BA) Auto-Dimming Mirrors with Rear Camera Backup Display
Vehicle Stability Control (VSC) Auto-Tilting Outside Mirrors with Puddle/Step Lamps
Traction Control (TRAC) Water Repellant Glass
Electric Power Steering Night View Display

Passively Protecting You Reducing Driver Distractions
Impact Absorbing Body Structure and High Bluetooth® Hands-Free
Strength Cabin with Head Impact Protection Voice Recognition for Navigation, Audio and HVAC
Auto Locking Retractor Seatbelts Steering Wheel Mounted Controls for Navigation, Audio and HVAC
Seatbelt Pretensioners and Force Limiters Touch Tracer Display
SRS Front and Side Airbags
SRS Roll-Sensing Side Curtain Shield Airbags Providing Driver Assistance
Driver and Passenger Knee Airbags Safety Connect with 24 Hour Service
Active Headrests Automatic Collision Notiﬁcation
Rear Seat Child Restraints (LATCH) Stolen Vehicle Locator
Emergency Assistance
Keeping You Safe with Smart Technology Roadside Assistance
Vehicle Dynamics Integrated Management (VDIM) Tire Pressure Monitoring System (TPMS)
Pre-Collision System (PCS) w/ Audible Warning Run-Flat Tires on select models
Lane Keep Assist with Lane Departure Warning Hill-Start Assist and Downhill Assist (HAC and DAC)
Dynamic Radar Cruise Control (DRCC) Crawl Control


Gary Zondervan
Service Department Shuttle Service

SHUTTLE SERVICE:

Monday –Friday
Drop Off & Pick-up

Saturday
Drop Off only

SERVICE AREA:

All cities within a 15 mile radius of dealership


Nancy King
Service Department Early Bird & Night Drop off

Park car on curb by service drive gate

Envelopes can be found outside service drive gate

Lift cover of box

Envelopes inside cover

Fill in all information

Place keys in envelope

Place in lock box


Nancy King
Advantage of Servicing at our Dealership

Complete Maintenance Care
Technicians
Factory trained and certified
Expert, senior and master-level technicians
Toyota-specific diagnostic tools and equipment
Vehicle Service History

Records of Maintenance & Timing

Special Dealership Services

Value of Genuine Toyota Parts
Engineered specifically for your Toyota
Designed for durability and high performance

Protect your Investment and Warranty
For specific vehicle application and maintenance for special operating conditions and for intervals beyond 15,000 miles or 18 months,
please refer to your Scheduled Maintenance Guide. For model year 2004 and earlier refer to your Owner’s Manual supplement or your
Scheduled Maintenance Guide (as applicable).


Nancy King
Get to know your Toyota
Maintenance Schedule vs. Oil Change
Recommended Maintenance Schedule
(Including hybrid) for first three services:

Benefits
Superior vehicle performance
Warranty Protection
Higher resale value
Fuel economy

Every 5,000 Miles or 6 Months and at 10,000
miles or 12 Months:

Replace engine oil and oil filter
Rotate tires
Visually inspect brake linings/drums and brake
pads/discs

For specific vehicle application and maintenance for special operating conditions, please refer to your Scheduled Maintenance Guide.
For model year 2004 and earlier refer to your Owner’s Manual supplement or your Scheduled Maintenance Guide (as applicable).


Nancy King
Get to know your Toyota
Maintenance Schedule vs. Oil Change
Every 15,000 Miles or 18 Months:

Clean cabin air ﬁlter (if applicable)
Re-torque propeller shaft bolt (if applicable)
Tighten drive shaft bolt (if applicable)
Inspect engine chassis and vehicle systems

For specific vehicle application and maintenance for special operating conditions and for intervals beyond 15,000 miles or 18 months,
please refer to your Scheduled Maintenance Guide. For model year 2004 and earlier refer to your Owner’s Manual supplement or your
Scheduled Maintenance Guide (as applicable).


Certiﬁed Service Writer
Warranty Coverage

NEW VEHICLE LIMITED WARRANTY:

Basic - 3 years or 36,000 miles:

All components other than normal wear and
maintenance items
(including adjustments)*

Powertrain - 5 years or 60,000 miles:

Engine Parts
Transmission and Transaxle
Front-Wheel-Drive System
Rear-Wheel-Drive System

*With the exception of wheel alignment and wheel balancing which are limited to one repair during the first 12 months or 20,000 miles,
whichever occurs first. For specific information, please refer to your Owner’s Warranty Information Booklet.


Warranty Coverage

NEW VEHICLE LIMITED WARRANTY:

Hybrid System Warranty - 8 years or 100,000 miles:

Battery Control Module
Hybrid Battery*
Hybrid Control Module
Inverter with Converter

Plus:
Toyota Transportation
Assistance during the New
Vehicle Limited Warranty

*On 04-07 MY Prius vehicles and 2007 MY Camry Hybrid, under the California Emission Warranty, the hybrid battery is warranted for 10
years or 150,000 miles from the vehicle’s in-service date, whichever occurs first. For specific information, please refer to your Owner’s
Warranty Information Booklet.


Warranty Coverage

Toyota Certiﬁed Used Vehicle Limited Warranty:

Powertrain - 7 years or 100,000 miles
From original purchase

Comprehensive - 3 months or 3,000 miles

Roadside Assistance - 7 years or 100,000 miles

For specific information, please refer to your Owner’s Warranty information Booklet.


Accessories Warranty

DESIGN/ENGINEERING: WARRANTY:

Integrated design features ensure an exact ﬁt for 3 years or 36,000 miles:
your speciﬁc vehicle. From date of original vehicle purchase when
installed by dealer.
Engineered to meet/exceed rigorous Toyota product
quality standards. 12 months unlimited miles:
When installed by dealer after new vehicle
APPLICATIONS: purchase, or remainder of the New Vehicle Limited
Warranty, whichever provides greater coverage.
Wide variety of appearance, comfort, convenience,
and performance applications; Spoilers, Alloy 12 months unlimited miles:
Wheels, Cargo Nets, Floor Mats, Remote Engine When purchased over the counter and not installed
Start, Superchargers, just to name a few. by a dealer.


Dan Castillo
Genuine Toyota Parts

GENUINE TOYOTA OIL FILTER:

Pressure Release Valve:
Safety feature that opens only when filter is clogged
allowing oil to flow to the engine

Filter Element:
Better filter quality
Helps protect against dirt and contaminants
More filtering surface area than major aftermarket
competitors

O-Ring:
Custom-molded to hold o-ring in place during
removal
Seals better and minimizes leaks
Example of typical aftermarket “cut” gasket


Dan Castillo

NEW VS. USED MOTOR OIL GENUINE TOYOTA MOTOR OIL:

is a special combination of base lube stocks and a
special additive package that provides your engine
with optimum performance. It's the only oil that is
specially formulated, tested and approved for Toyota
engines and meets all Toyota warranty requirements.

ENGINE OIL:
Picks up dirt, tiny metal pieces and water by-products
that can cause damage to your engine over time.
does more than just lubricate, to perform at an
optimum level, it needs to be clean. helps trap carbon
and other oxidants caused by combustion as well as
dust in the air. May enhance fuel economy by
reducing engine friction.


Dan Castillo

GENUINE TOYOTA AIR FILTER GENUINE TOYOTA CABIN FILTER

Captures road debris, dirt and dust Pollen and Electrostatic Filter:
Helps provide cleaner air inside the vehicle
Triple-Layer Filtering Element: Reduces allergic reactions
Contains coarse, medium and fine filter elements Some filter elements hold an electrical charge that
Maintains proper airflow captures smaller lung-damaging particles such as
Captures most types of contaminants tire dust and asbestos
Polyurethane Resin Frame:
Rigid molded frame maintains for tight seal
Seals out dirt and dust
Reduces interior noise

Toyota Designed and Engineered:
Specifically for your Toyota vehicle

NEW VS. USED AIR FILTER


Prolong Tire Life

Check pressure regularly
Check alignment and tire balance periodically
Rotate tires every 5,000 miles
Visually inspect for uneven wear
Replace when tread is less than 2/32” deep
Improve fuel economy by about 3.3% by keeping
tires inflated properly*
Under-inflated tires: wear on both edges
Overinflated tires: wear in center
Toyota Tire Program—
tires matched exactly to vehicle
Tire jack/changing tires

Check vehicle-specific Owner’s Manual for exact requirements.
*Source Department of Energy


Fuel Economy Tips

Helpful hints that can give you the most mileage for your dollar:

Properly maintain your vehicle:
Regularly check and maintain proper tire pressure
Regularly check and replace air ﬁlters
Get regular tune-ups and vehicle maintenance checks

Plan ahead; try to combine several short trips in order to minimize cold engine starts
Accelerate at a moderate pace
Monitor your highway speed
Donʼt carry unnecessary loads
Use the air conditioning and defroster only as needed

Additional References on Fuel-Saving Ideas:
http://www.fueleconomy.gov/feg/maintain.shtml
http://drivesmarterchallenge.org/ is designed to help drivers save fuel and money


Certiﬁed Technician
Indicator Symbols

Airbag SRS High Beam

Battery Warning Low Oil

Brake System Low Tire Pressure

Check Engine Maintenance Required

Cruise Control Master Warning

Driving Ready Slip Indicator

Headlight Transmission

Note: Refer to your vehicle-specific Owner’s Manual for more information.


Certified Technician
Battery Check / Jump Start

TOYOTA TRUESTART™ AND TRUE-2™ BATTERIES
High reserve capacity
Check only in adverse driving conditions during first 4 years or 40,000 miles

JUMP-START PROCEDURE:
Consult your vehicle-specific Ownerʼs Manual for more details.
Turn off all lights and accessories
Make correct cable connections (positive = red; negative = black)
Run engine at 2,000 rpm on booster vehicle
Disconnect cables—negative then positive

Safety note: Do not lean over or stand close to discharged battery during the starting procedure.


Ray Sandoval

There's a Point to Every Purchase

With the Toyota Rewards Visa®, you'll get:
- Special introductory APR on purchases.
- 5 points for every $1 spent at participating Toyota dealerships.
- 1 point for every $1 spent everywhere else Visa is accepted.

No annual fee
Redeem your Toyota Rewards Points toward:
Toyota service, parts and accessories
or The purchase or lease of your next eligible Toyota!


Nancy King
Service Campaign

90L Both A0A
What is
the Floor mat interference with
Concern? accelerator pedal Not
supplier speciﬁc

Camry*
’07 - ’10 Camry
‘07 - ‘10
What Avalon
’05 - ’10 Avalon
‘05 - ‘10
Models
Prius
’04 - ’09 Corolla
‘09 - ‘10
&
Tacoma
’05 – ‘10 Highlander
‘08 - ‘10
Why Tundra
’07 – ‘10 Matrix
‘09 - ‘10
Just
These? Venza
’09 – ’10 Tundra
‘09 - ‘10
Corolla
’09 – ‘10
Matrix
’09 - '10
Highlander• ’08 – ‘10

*Hybrids included.
SSC 90k will apply to V6 Camry & Avalon


Nancy King
Service Campaign

90L A0A
Fix
Reshape pedal Reinforcement Bar
Modify Carpet (aka shim)
All Weather Floor Mats 7 Sizes Available
Brake override
(Extra Measure of Conﬁdence)

Phase 1 –
Denso Pedal Camry
Phase 2 –
CTS Pedal Camry

Production Yes Yes
Change
Which Phased in All models completed
Models? Camry and Avalon
completed


Roberta Jurgensen / Anna Stratton Rafﬂe

Crown Toyota Gift Cards:

4 Gift Cards

- $25.00 Value Crown Toyota Gift Card

Additional Gifts


Crown New Owners Celebration (Keynote version)

Crown New Owners Celebration (Keynote version)

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