The presentation envelopes unified communication services, beginning with what it means, its importance and benefits. The slide sheds light on what's popularly known as 'Human Assisted E-commerce' and how Happiest Minds' Lifecycle Services help enhance unified communications. Happiest Minds Unified Communication Services: http://www.happiestminds.com/technology-focus/unified-communications-services/

1. Unified Communication Services

2. INTRODUCTION
What is Unified Communication?

3. The Way We Work Is Changing and Technology
 New and changing
regulations
 Policies
 Security
 Empowered
employees
 Customer intimacy
 Larger businesses
 Social networks and
Web 2.0
 Mobile workforce
 Green initiatives
 Operations across time
zones
 The evolving workspace
 Continuous connectivity
 Real-time information
UCUC
Business Technology
SocietyCompetitionLegal
See Me,
Contact Me, Meet Me
Online
Find Me,
Follow Me
Call My Phone
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4. Introduction
Unified communications (UC) is the integration of real-time communication services with
non-real-time communication services with technologies that automates and unifies
human and device communications in a common context and experience.
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What is Unified Communication?
What is the Importance?
Provide a competitive edge in the marketplace by uniting the workforce and staying
in communication..
To reduce communication response time, or in other words perceived speed, which
often is essential in decision making and acting upon instructions
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5. Unified Communications Components and Benefits
Unified Communication BENEFITS
Shorten decision cycle time
Improve customer responsiveness
Improve collaborative working
Eliminate location dependence
Eliminate device dependence
Increase Employee Productivity
Presence information
Reduce cost/effort of support
Integration with Business Apps
Reduce Capex and Opex
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6. Human Assisted e-Commerce is one answer….
• Customers want a shopping experience that places their needs first.
The future of e-commerce is interactive and it strongly favours an
environment that puts customers first.
• Bring knowledgeable sales assistants to online customers just when
they need it: before they decide to make a purchase. Since a few
crucial seconds can make or break sales, real-time assistance is
undoubtedly the most effective way to deliver excellent interaction
experience and increase sales.
• “Context based Conversations” hold the key…
DID YOU KNOW?
“Over 66% of all
shopping carts are
abandoned for
service related
issues”
•Source: Forrester Research Inc,
Rate of conversion can go from 2% to 30%
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7. Unified Communications Happiest Minds Life Cycle services
Prepare
Plan
Design
Implement
Operate
Optimize
Provide vision for the future, and consulting for UC
planning as a part of the business
Deliver assessments and architecture
planning for the future
Build design metrics; foresee and
preempt potential vulnerabilities
Ensure the design and deployment. Deliver
the desired UC value and functionality across
the network
Provide incident support
and network investment
protection
Provide continuous
improvements
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8. Thank You