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Basic telephone skills

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BASIC TELEPHONE SKILLS
Objectives ,[object Object],[object Object],[object Object]
Objectives ,[object Object],[object Object],[object Object]
Prior to Answering the Telephone ,[object Object],[object Object],[object Object],[object Object],[object Object]
Answer the call with a smile on your face!
Answering the Telephone ,[object Object],[object Object],[object Object]
Answering the Telephone ,[object Object],[object Object],[object Object],[object Object]
Answering the Telephone ,[object Object],[object Object],[object Object],[object Object]
Answering the Telephone ,[object Object],[object Object],[object Object]
Answering the Telephone ,[object Object],[object Object]
Answering the Telephone ,[object Object],[object Object]
Transferring or Placing Calls on Hold ,[object Object],[object Object]
Transferring or Placing Calls on Hold ,[object Object],[object Object]
Transferring or Placing Calls on Hold ,[object Object],[object Object],[object Object]
Transferring or Placing Calls on Hold ,[object Object],[object Object],[object Object],[object Object]
Transferring or Placing Calls on Hold ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Transferring a Call ,[object Object],[object Object]
Transferring a Call ,[object Object],[object Object],[object Object]
Taking Messages ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Taking Messages ,[object Object],[object Object],[object Object]
Ending the Call ,[object Object],[object Object],[object Object]
Ending the Call ,[object Object],[object Object],[object Object],[object Object],[object Object]
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Basic telephone skills

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