A highly motivated and ambitious individual able to give timely and accurate advice, I am seeking a Operational level manager position, where I can expand on my experience in this field and utilize said experience to increase both customer satisfaction and the company’s overall reputation. Having a proven ability to lead by example, consistently hit targets, improve best practices and organize time efficiently

1. AREAS OF EXPERTISE
Quality Control
Excel & Creating PPT Presentation
Work Shop Sessions
Client Interaction
Business Development
US Mortgage
Telemarketing (Cold Calling)
Situational Leadership
Life Insurance Processes
PROFESSIONAL
Started carrier as Sr. Voice
Associate in Sales industry &
Currently at L5 cader in having
worked at Sales, BPO & KPO
Processes.
PERSONAL SKILLS
High performance
Delegating
Decision making
Organizing
Quality Analyst
PERSONAL DETAILS
Hari Haran.S
Plot no:8, sigamani st
Prashanthi nagar,
Pammal, Tamil Nadu
Pin Code: 600075
M: 9940276315
E: hariharanvenkatesh28@yahoo.co.in
DOB: 28/08/1984
Driving license: Yes
Nationality: Indian
Hari Haran.S
Team Leader (L5)
PERSONAL SUMMARY
A highly motivated and ambitious individual able to give timely and accurate advice, I
am seeking a Operational level manager position, where I can expand on my
experience in this field and utilize said experience to increase both customer
satisfaction and the company’s overall reputation. Having a proven ability to lead by
example, consistently hit targets, improve best practices and organize time efficiently.
Now looking forward to a making a significant contribution as a member with a
company that offers a genuine opportunity for progression.
WORK EXPERIENCE
Worked as a Senior Sales Representative for US based project from 2007-08 with Soft
Logics.
Presently Working as a Team Lead (L5) on KPO process from 2008 – 13 eNoah I
Solutions.
Ensuring that daily targets are achieved measured in line with company targets and
performance standards. Responsible for making sure that any gaps in performance
or quality are quickly identified and addressed. Producing accurate reports on team
performance for senior managers.
Duties:
Making sure that team achieves the daily targets per SLA agreement.
Motivated the teams to achieve their quality norms.
Handling client emails in clarifying their queries and responding to
any errors emails.
Dealing with and resolving problems and issues which arise.
Mentoring and training up junior and new staff.
Monitoring & reporting on standards & performance targets.
Arranging & chairing weekly team meetings, focusing on targets & achievements.
Implementing new initiatives.
Praise team members and creates a positive working environment.
Providing prompt and accurate information on individual performance.
KEY SKILLS AND COMPETENCIES
Proven ability to manage through others.
Strong decision making and problem solving skills.
Able to motivate and lead others in a team environment.
Excellent communication skills, both written and verbal.
An ability to build rapport and trust quickly with work colleagues.
Able to prioritize tasks and workloads in order of importance.
Track record of delivering results with deadlines.
ACADEMIC QUALIFICATIONS
BA English & Communication– TNOU University

3. AREAS OF EXPERTISE IN DETIAL
Quality Control Quality checklist Calibration, Setting up Quality Parameters, Compiling & Analyzing
the data & conducting work shop session.
Excel & Creating PPT Presentation MIS Report maintenance, Data compiling & sending reports & PPT presentation for
OPS Review & Creating Interactive training module.
Work Shop Sessions Motivational session, Confidence building activities, Brian storm meeting,
Personality Development, ISO Awareness program & Team performance
improvement plan.
Client Interaction Client Conference calls, handling error & clarification emails, new process training,
sending daily & monthly reports.
Business Development Finding out new business opportunities with existing client & getting references.
Handling BD team calling activity, sending email brochures, BD via media contacts
US Mortgage Property (Title) verification processes, Risk assessment & Creating policy coverage
for the properties.
Telemarketing (Cold Calling) I have been associated with hard core sales processes for US based projects in
selling tour packages & calling cards.
Also done cold calling projects for Singapore & Malaysia countries in fixing up
appointments with the prospects for doing live a demo.
Life Insurance Processes Worked in life insurance domain for US based project, created training module,
Quality metrics, Acted as a trainer & conducted work shop sessions for the
Particular project.
Lead Generation Processes Handled a Semi voice process for US based project in providing valuable
leads to the client. So, they may convert them in to sales.