This presentation goes into the lessons-learned for developing the SURFconext and inter-institutional collaboration vision.

1. Collaborations Unleashed
Lessons-learned
Harold Teunissen
September 2012 - #gartnerpcc

2. How it starts...
Collaborations Unleashed - #gartnerpcc - 2012 - London, UK 2

3. About SURFnet
• Our mission is to improve higher education and research
by promoting, developing, and operating a trusted,
connecting ICT infrastructure that facilitates optimum use
of the possibilities offered by ICT
• SURFnet is the National Research and Education Network
in the Netherlands, non-profit.
• Focus areas
- a network infrastructure: a hybrid fixed-wireless network as the basis
for all collaboration, providing efficient, unlimited data transport
- a collaboration infrastructure: a pioneering collaboration environment
that seamlessly connects systems, services, tools, and people
Collaborations Unleashed - #gartnerpcc - 2012 - London, UK 3

4. Cyberinfra in the Netherlands
• All ICT activities for Higher Education and Research in the
Netherlands are under the SURF umbrella
National Research & Commercial ICT Scientific Computing & Shared Professional and
Education Network Products & Services Storage Educational Services
Collaborations Unleashed - #gartnerpcc - 2012 - London, UK 4

5. Changing behaviors
Collaborations Unleashed - #gartnerpcc - 2012 - London, UK 5

6. Motive
Source: LinkedIn & Sir Ken Robison
Collaborations Unleashed - #gartnerpcc - 2012 - London, UK 6

7. Vision
ƒ
Network C
Network A
Network B
Collaborations Unleashed - #gartnerpcc - 2012 - London, UK 7

8. Vision
ƒ
Virtual Collaboration A
Virtual Collaboration B
Collaborations Unleashed - #gartnerpcc - 2012 - London, UK 7

9. Collaboration eco-system
Collaborations Unleashed - #gartnerpcc - 2012 - London, UK 8

10. Bridging gaps
Collaboration Portal Research Data Storage
ƒ
DNA Sequencer
Bandwidth on demand
Virtual
Collaboration
09 12 14
Collaborations Unleashed - #gartnerpcc - 2012 - London, UK 9

11. From mix and match of tools...
Collaborations Unleashed - #gartnerpcc - 2012 - London, UK 10

12. ...to a collaboration environment
Source: Alex Eylar
Collaborations Unleashed - #gartnerpcc - 2012 - London, UK 11

13. Once upon a time
• In 2004 we started with our home grown and monolithical
document sharing environment SURFgroepen with over
100,000 users
• In 2009 it was time for a major overhaul — make or buy?
• Requirements
- How to provide federated access and authorization?
- How to include groups?
- How to support collaboration between people from different
institutions and universities?
- Which collaboration tools are needed?
- How to bring everything together in a browser?
Collaborations Unleashed - #gartnerpcc - 2012 - London, UK 12

14. Selection of collaboration services
Collaborations Unleashed - #gartnerpcc - 2012 - London, UK 13

15. An impression
Collaborations Unleashed - #gartnerpcc - 2012 - London, UK 14

16. Circle of pain
Resources &
services
Access
Authorization Control
University or Relationship Users and
institution teams
Collaborations Unleashed - #gartnerpcc - 2012 - London, UK 15

17. Account overload
Source: K. Menessier
Collaborations Unleashed - #gartnerpcc - 2012 - London, UK 16

18. Errhhh...
Source: K. Menessier
Collaborations Unleashed - #gartnerpcc - 2012 - London, UK 17

19. So give it away
Collaborations Unleashed - #gartnerpcc - 2012 - London, UK 18

20. One account to rule them all
Source: RcMacStudent
Collaborations Unleashed - #gartnerpcc - 2012 - London, UK 19

21. In practice
redirect to home
institution
haroldteunissen
●●●●●●●●●●●●
back to service
Collaborations Unleashed - #gartnerpcc - 2012 - London, UK 20

22. Hup and spoke
Source: F. Garcia
Collaborations Unleashed - #gartnerpcc - 2012 - London, UK 21

23. SURFconext
• Provides the glue and lubrication middleware to make
campus, cloud based services and resources usable
for collaboration for both inter campus and virtual
collaboration scenarios
• SURFconext provides a centrally managed Identity
and Group Infrastructure
• Offer the platform software for large, virtual
collaboration-type collaboration to run-you-own
• SURFconext allows you to create your own
collaboration environment that organizes your
(online) services but keep in control of your users
Collaborations Unleashed - #gartnerpcc - 2012 - London, UK 22

24. Core components
• Federated Identity Management — SAML
• Group Management — Internet2‘s Grouper
• Social Network 'Portal' technology — OpenSocial
• Collaboration Services and Resources
- Document Sharing
Virtual Organization
- Video Collaboration
- Learning Systems
- Data Storage
- Data Mining
- Workspaces 9000
CALORIES
- Workflows
- Et cetera 100%
SATISFACTION
Collaborations Unleashed - #gartnerpcc - 2012 - London, UK 23

25. What our universities are saying
Collaborations Unleashed - #gartnerpcc - 2012 - London, UK 24

26. Lessons learned (1)
• We were (and are) convinced that SURFconext is the way
to build collaboration environments on and thus we
announced the termination of SURFgroepen for end of
2012
• ICT managers of the universities believed that
SURFconext will be the replacement of SURFgroepen and
solve all their ICT problems for document sharing
• Students, educators, researchers already using cloud
services and swipe their credit cards when needed
• There is no way to build collaboration environments if you
don’t have contracts with cloud service providers
• Cloud service providers want everything for themselves
Collaborations Unleashed - #gartnerpcc - 2012 - London, UK 25

27. So let’s get organized
Collaborations Unleashed - #gartnerpcc - 2012 - London, UK 26

28. Start acting
Infrastructure
Infrastructure
Development of OpenConext and exploitation
Focus on technology
of SURFconext federated identity and
groups management middleware
Security & Privacy
Vendor Adoption
Services Adoption
Management
Online/cloud/collaboration services
Pilots to support the adoption of new
Pilots to support the adoption of new services
Online/cloud/collaboration services supply services provided through
provided through SURFconext
supply chain
chain SURFconext
Collaborations Unleashed - #gartnerpcc - 2012 - London, UK 27

29. It is about getting the product...
Source: Alaine Delorme
Collaborations Unleashed - #gartnerpcc - 2012 - London, UK 28

30. ...to market
Source: Reuters
Collaborations Unleashed - #gartnerpcc - 2012 - London, UK 29

31. Vendor Management
• Creating a one-stop-shop of online services
• With the same conditions for whole community
• Both serving the short and long tail in service demand
- Collaboration services (e.g. Google Apps, Office365)
- Audio & video (conferencing) services (e.g. Cisco WebEx)
- Infrastructure as a Service (e.g. Amazon AWS, greenqloud)
- Niche services for specific research and education domains
Collaborations Unleashed - #gartnerpcc - 2012 - London, UK 30

32. One stop shop
Looking for...
6 items Harold Teunissen
Administrator
Marketplace
Home With Office 365, you can get your work
done securely and communicate real-time
from almost anywhere. Combining Office
with Office 365 unlocks the full potential of
Office 365 as the best solution for
productivity, collaboration, communication,
and worry-free IT.
Market
Collaboration Services more...
Infrastructure Services Top 5
more...
Service
Station
Google for Edu greenqloud
Google Apps for Education is a free Our public compute cloud automates
suite of hosted email and collaboration... many of the tedious and difficult..
Licenses
€0 €0.12/VM
Provisioning
Box Amazon AWS
Collaboration tools adopted by over Amazon offers a cloud computing
100000 companies globally... solution on a pay per use basis....
Policies €3.50/seat €0.15/GB
Home | Support | Resources | About us | Contact us | FAQs
Copyright © 2012 SURF and its affiliates. All rights reserved.
Collaborations Unleashed - #gartnerpcc - 2012 - London, UK 31

33. Service station
Harold Teunissen
looking for... Search
2012-08-25 15:49:35 GMT+2
Administrator
Service Dashboard
Service Station
Home
Budget Actuals Saved CO2 Saved
€ € € Kg
overall health overall health overall health
1-JAN-12 25-AUG-12 25-AUG-12 25-AUG-12
Market Collaboration Infrastructure SURFconext
Office365 Google EDU Box SAP SW more... GoGrid Amazon EC2 Azure greenqloud
Service Since Start This Month This Week Since Start This Month This Week
Station
Licenses
23,412 Energy used
KWh The total watt hours used
Provisioning
13,2 CO2 emitted
Kg Total CO2 emission since start
324.7 CO2 saved
Kg The total CO2 saved since start
Policies
Home | Support | Resources | About us | Contact us | FAQs
Copyright © 2012 SURF and its affiliates. All rights reserved.
Collaborations Unleashed - #gartnerpcc - 2012 - London, UK 32

34. Take them by the hand
Collaborations Unleashed - #gartnerpcc - 2012 - London, UK 33

35. Smooth adoption
• Ensuring proper adoption of collaboration eco-system by
higher educational institutions, research institutions and
virtual organizations
• We have also found that running pilots with early
adopters amongst our institutions is important for fine-
tuning and improving ideas and middleware solutions
• Providing a good showcase for other possibly interested
institutions and service providers
Collaborations Unleashed - #gartnerpcc - 2012 - London, UK 34

36. Lessons learned (2)
• We started with technology and we ended with a mind
shift towards cloud distribution for higher education
• It is an illusion to think that you can create the blueprint
collaboration environments, so start small and get the
users involved
• You need enough critical mass to influence cloud service
providers to start listening and adapting to your needs, so
get organized
• Focus on big fish or niche?
• Universities and research groups are both consumers and
providers of services
Collaborations Unleashed - #gartnerpcc - 2012 - London, UK 35

37. Key takeaways
• Stop talking, just start doing it
• Create freedom and build upon trust
• Management of expectations
• Involve all stakeholders
• Synergize technology, business and organization
• And for all, patience...
Collaborations Unleashed - #gartnerpcc - 2012 - London, UK 36

38. harold.teunissen@surfnet.nl haroldteunissen