1. Developing Roles

2. Developing Roles
The aim of this unit is to ensure that delegates
realise the importance of fully understanding
the aspects of their role that they are planning
to delegate.

3. Developing Roles
Core competency:
• Identifies appropriate roles and tasks for
delegation.

4. Developing Roles
Key learning outcomes:
on completion of this unit learners should be
able to:
• Identify the tasks or aspects of their role that
can and/or ought to be delegated.
• Create a 'position contract' for each member
of their team.

5. Developing Roles
How do you know what tasks to delegate?
• Many managers return to the workplace
confused about what types of tasks to
delegate. It is tempting to delegate those tasks
you feel less able to complete effectively.
• In the words of Sir John Harvey Jones—
management guru, author and one time CEO
of ICI: “only do what only you can do”.

6. Developing Roles
Delegating your workload :
One should only delegate those tasks in which you
are already competent.
• Create an organisation chart as though you are
a mini business in your own right.
This means dividing each aspect of your job
into key roles.

7. Developing Roles
Write a job description for each aspect,
including a person profile.
• This means what each function involves.
Create an operations manual for each
aspect.
• This means clearly define how each part of the
job should be carried out; including the
standards you expect.

8. Developing Roles
A position contract :
Anyone can delegate a part of your job, having
given clear instructions on what and how you
want it to be carried out.
• Why should you be competent in a task
yourself before delegating it?
• How can this method be used to increase,
rather than reduce, individual creativity?
• What are the benefits to you in this system?

9. Developing Roles
• How can you use this method to improve your
strategy in delegating to the team?
• How do you increase your value to the
business by delegating your workload?

10. Developing Roles
Review of case study—Anita
• Where did Anita go wrong?
• Can you explain Anita’s feelings about the
situation?
• What could she have done to ensure this
situation did not occur?

11. Developing Roles
Summary:
• Think of your job role as a microcosm of an
organisation.
• Fully understand the “whats” and “hows” of
each aspect of your role
• Delegate those aspects in which you are
already competent

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