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Helene Blowers Digital Strategy Director Columbus Metropolitan Library www.LibraryBytes.com Creating a Culture of Innovation in Libraries Helene Blowers Digital Strategy Director Columbus Metropolitan Library www.LibraryBytes.com DIB Congres Rotterdam ,  March 2010
Passions ... L & L K, J & D Travel Growth
Passions ... What are yours?
< What's innovation? >
[object Object],< What it's Not >
Research & Development   |  Process improvement  |   Strategic planning  |   Suggestion Box   |  Change agentry  |   Thinking outside the box  |  Policies  |   1-size-fits-all Six Sigma   |   ideas   |  Bench marking  |  Technology  | Creative thinking http://www.flickr.com/photos/garrettc/58076017/ < What it's Not >
< What is innovation? >
“ Innovation  is this amazing intersection between someone's  imagination  and the  reality  in which they live.”  - Ron Johnson < What it IS >
&quot; Innovation  is the process of turning  ideas  into manufacturable and  marketable form .&quot; — Watts Humprey
The innovation point is the pivotal point moment when  talented  and  motivated people  seek the opportunity to  act on  their ideas and dreams - W. Author Porter
Creativity is thinking up new things .  Innovation   is - Theodore Levitt   Doing. New. Things.
< So what’s different > ,[object Object],[object Object],[object Object],[object Object],[object Object],http://www.flickr.com/photos/moqub/2887200432 /
[object Object],http://www.flickr.com/photos/ma1974/320909485 /
Innovation  is not about best practice.    It’s about  … Fresh Practice ! www.idea-sandbox.com
< Types of Innovation >
Efficiency Innovation Evolutionary Innovation Revolutionary Innovation
Efficiency Innovation Examples: Extending hours or service, Changing production line to accommodate more widgets Developing a new method to standardized systemwide reporting. = Improving on what already exists http://www.flickr.com/photos/scottobear/2318837083/ http://www.flickr.com/photos/da5ide/456847031/ http://www.flickr.com/photos/irinaslutsky/519317305/
Evolutionary   Innovation = creating something    distinctly new & better http://www.flickr.com/photos/murk/463819896/ /erica_marshall/2666112988/ /grytr/296339032/ /outsanityphotos/457461303/ /alfathir/2783830899/
Revolutionary Innovation ! Radically changes business & culture =  http://www.flickr.com/photos/pdesign/333162699/ http://www.flickr.com/photos/splorp/224494683/ http://www.flickr.com/photos/splorp/224494683/
Impacts on innovation? Efficiency Innovation Evolutionary Innovation Revolutionary Innovation Discovery of a new market Change in demands of current market Change in ability to support current market
“  _________ “ is the  mother of invention http://www.ohdeedoh.com/uimages/ohdeedoh/2008-07-24-aesop.jpg
&quot;The things we  fear most  in organizations - fluctuations, disturbances, imbalances - are the  primary sources  of  creativity .&quot; — Margaret J. Wheatley
 
 
 
“ Innovators   focus   on the   verbs” - Tom Kelley
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Learning Organizing Building
http://www.flickr.com/photos/thomashawk/2442371176 Anthropologist   Observes human behavior to bring learning to  innovation process
Experimenter Prototypes new ideas, learning by the process of enlightened trial & error http://www.flickr.com/photos/megapicselle/363089219
Cross-Pollinator Explores other industries and cultures.  Finds and translates observations to current organization. http://www.flickr.com/photos/306/346512198
Hurdler Understands the innovation path is full of obstacles and demonstrates knack for overcoming roadblocks http://www.flickr.com/photos/paussus/3789666417
http://www.flickr.com/photos/43300161@N02/3988177498/ Collaborator Fosters teamwork among eclectic backgrounds and skill sets to support the innovation process.
Director Assembles talent within the organization to spark creative outcomes.  http://www.flickr.com/photos/emeryjl/2103372461/
http://www.flickr.com/photos/devendernarang/4308047634 Experience Architect Designs compelling experiences that go beyond functionality to connect  at a deep level.
Set Designer Creates the stage and sets the environment for innovation team members to do their best work . http://www.flickr.com/photos/sabine01/2527930615/
Care Giver Anticipates customer needs and goes beyond mere service.  http://www.flickr.com/photos/papazimouris/2237363031
Storyteller Builds internal morale and external awareness through compelling narratives .  http://www.flickr.com/photos/rodneylibraries/2274705567
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],What’s your dominant style? ? Learning Organizing Building
< Elements of Innovation >
4 componets of &quot;I&quot; < Creativity > http://www.flickr.com/photos/imissnc/36433273/ http://www.flickr.com/photos/kevint/85911467/ http://www.flickr.com/photos/clashed/386405208/ http://www.flickr.com/photos/clashed/386405208/ < Strategy > < Implementation > < Profitability >
= < Creativity >  http://www.flickr.com/photos/annais/9335897/ http://www.flickr.com/photos/clashed/386405208/
&quot;An  idea  is salvation by  imagination .&quot; —  Frank Lloyd Wright
http://www.flickr.com/photos/75166820@N00/134943545/ Insert your idea HERE
Become an  idea generator  … http://www.flickr.com/photos/b-tal/210698762/
Focus on  Quantity , not Quality http://www.flickr.com/photos/mybloodyself/95940421/ The Big Moo – Seth Godin
Become a  collector   &  collect everything http://www.flickr.com/photos/wooandy/152933903/ The Big Moo – Seth Godin
Get  outside   your  comfort  zone The Big Moo – Seth Godin http://www.flickr.com/photos/smohundro/2247983906/
Bounce   your  thoughts around The Big Moo – Seth Godin http://www.flickr.com/photos/livenow/2464673982/
Add   Constraints  to your thinking http://www.flickr.com/photos/robpurdie/97261673/
< Strategy >
[object Object],< Strategy >
< Strategy > =
How many of these have you heard? How many of these have you said  (or thought)  yourself?
<Selling Innovation >
Make it    believable M V V Employees & Innovation …
Create  alliances Employees & Innovation …
Don’t ask  for  permission http://www.flickr.com/photos/fritztr/108106299/ Employees & Innovation …
Sell your  vision   personally http://www.flickr.com/photos/tobyleah/104413231/ Employees & Innovation …
Find  a  Champion http://www.flickr.com/photos/redtinsel/151098607 Employees & Innovation …
Analyze  the  Risk Employees & Innovation … http://www.flickr.com/photos/lorda/2136174988/
Build  upon  small successes Start small picture Employees & Innovation … http://www.flickr.com/photos/sarahandmikeprobably/3264565204/
Stick your   neck  out Long neck turtle Employees & Innovation … http://www.flickr.com/photos/ozjulian/2481047561/
What other ways have you seen innovation sold?
< Implementation > http://www.flickr.com/photos/kevint/85911467/ =
Timeline Scope Resources
http://www.flickr.com/photos/freddieh/539149380/ <  Profitability  > =
http://www.flickr.com/photos/freddieh/539149380/ Outcomes  & Outputs
Break
< Supporting Innovation >
Set  the  Strategies http://www.flickr.com/photos/crashmattb/1646957900/ Management & Innovation …
No risk   is  risky   business http://www.flickr.com/photos/magisterludi/403371410/ Management & Innovation … Efficiency Innovation Evolutionary Innovation Revolutionary Innovation !!
Encourage  cliff  jumping http://www.flickr.com/photos/petercraig/2598464809 Management & Innovation …
Set the bar pole vaulters not   limbo dancers http://www.flickr.com/photos/iguanajo/41972200/ Management & Innovation …
Provide  a safety net http://www.flickr.com/photos/prescottspies/2713550213/ Management & Innovation …
Make failure an  expectation http://www.flickr.com/photos/trvr3307/127632207/ Management & Innovation …
Provide  time   for exploration http://www.flickr.com/photos/mybigtrip/6111406/ Management & Innovation …
Flip your   Org Structure Photo of support Management & Innovation … http://www.flickr.com/photos/fauxto_dkp/2883115609/
Beware of  glory grabbers http://www.flickr.com/photos/bondomania/2636802659/ Management & Innovation …
Listen for what you’re  not  hearing http://www.flickr.com/photos/spyndle/384039991/
Lead by example http://www.flickr.com/photos/deniscollette/1817034358/
What other ways have you seen innovation supported?
< Leadership >
[object Object]
[object Object]
<Leadership & Management> http://www.flickr.com/photos/myselfsuperman/2914712096/
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Essence Seeks  Focus  Authority  Horizon Questions Outlook Improvements Concern  Impact http://changingminds.org/disciplines/leadership/articles/manager_leader.htm
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],http://www.flickr.com/photos/myselfsuperman/2913872247
What type of leader are you? http://www.flickr.com/photos/33955224@N08/3301178905/
http://www.teamtechnology.co.uk/leadership-styles.html
http://www.teamtechnology.co.uk/mmdi-re/mmdi-re.htm
Analytical:  Ability to identify, analyze and solve problems under conditions of risk and uncertainty. Interpersonal:  Ability to lead, influence, communicate, supervise and negotiate with people at all levels.  Emotional:  Ability to stimulate by emotional and interpersonal crises with a high level of responsibility.  Innovation Competencies
< My Experience >
 
Engaged +  Motivated =  Learning
 
Learning 2.0 around the world
 
 
 
My Library Digital Services Vision  ELT  10.08.09 Helene Blowers
Strategy Framework
VIRTUAL USERS Engage Enrich Empower
To enable our customers to  connect  with library staff, its services and with  each other   in  meaningful ways . Engage VIRTUAL USERS Our customers feel CONNECTED
To provide our customers with a  rich online   experience   that enhances their  local branch experience  &  daily lives .   Enrich VIRTUAL USERS Our customers feel They’re getting VALUE
To enable our customers to  personalize   their library experience and allow our community to  celebrate themselves .   VIRTUAL USERS Empower Our customers feel GOOD  about THEMSELVES
Catalog Websites 3rd party Apps
 
< Some Final Thoughts …>
 
Innovation  is  iterative http://www.flickr.com/photos/r_catalano/404014466/
Innovation  is   messy http://www.flickr.com/photos/exlibris/2394518222/
Innovation  is   creating  new  patterns http://www.flickr.com/photos/an_untrained_eye/1185704829/
Innovation  is curiosity at it best http://www.flickr.com/photos/andy_bernay-roman/253298486/
Innovation  is   perpetual   beta http://www.flickr.com/photos/24by36/451799611/
Innovation  is   risk
Innovation  is   tipping  the  scales http://www.flickr.com/photos/toddography/12034661 /
And last .. http:// www.flickr.com/photos/celesterc/540341359 /
http://www.flickr.com/photos/ventriloblog/143243438/ Innovation   starts with
Innovation  starts with   http://www.flickr.com/photos/shutter/105497713/
http://www.flickr.com/photos/kimonomania/474758933/
Helene Blowers Digital Strategy Director Columbus Metropolitan Library [email_address] My Slides are @   www.LibraryBytes.com

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Innovation Master Class

Notas del editor

  1. Align your passions to your practice. Align your practice to your passions.
  2. There no such thing as new ideas, only new applications of the same ideas.
  3. Focuses on improving what already exists. Requires minimal investment since innovation builds upon existing products and services. Focuses mostly on cost savings, efficiencies or expanding service. Barriers to success are low.
  4. Edison – carbon filament 1880 Incandescent light bulb, compact fluorescent
  5. Crow &amp; rock Aesop&apos;s fables
  6. According to book Seeds of Innovation: Creativity, Strategy, Implementation Profitability From Seeds of innovation by Elaine Dundon
  7. Mission Vision Values Creativity, Strategy, Implementation Profitability From Seeds of innovation by Elaine Dundon
  8. Creativity, Strategy, Implementation Profitability From Seeds of innovation by Elaine Dundon
  9. Creativity, Strategy, Implementation Profitability From Seeds of innovation by Elaine Dundon
  10. Creativity, Strategy, Implementation Profitability From Seeds of innovation by Elaine Dundon
  11. According to book Seeds of Innovation: Creativity, Strategy, Implementation Profitability From Seeds of innovation by Elaine Dundon
  12. According to book Seeds of Innovation: Creativity, Strategy, Implementation Profitability From Seeds of innovation by Elaine Dundon
  13. According to book Seeds of Innovation: Creativity, Strategy, Implementation Profitability From Seeds of innovation by Elaine Dundon
  14. Creativity, Strategy, Implementation Profitability From Seeds of innovation by Elaine Dundon
  15. Creativity, Strategy, Implementation Profitability From Seeds of innovation by Elaine Dundon
  16. Creativity, Strategy, Implementation Profitability From Seeds of innovation by Elaine Dundon
  17. Creativity, Strategy, Implementation Profitability From Seeds of innovation by Elaine Dundon
  18. Creativity, Strategy, Implementation Profitability From Seeds of innovation by Elaine Dundon
  19. Creativity, Strategy, Implementation Profitability From Seeds of innovation by Elaine Dundon
  20. Creativity, Strategy, Implementation Profitability From Seeds of innovation by Elaine Dundon
  21. Creativity, Strategy, Implementation Profitability From Seeds of innovation by Elaine Dundon
  22. Creativity, Strategy, Implementation Profitability From Seeds of innovation by Elaine Dundon
  23. Creativity, Strategy, Implementation Profitability From Seeds of innovation by Elaine Dundon
  24. Learning 2.0 is the idea that blossomed from my thoughts and in developing the program I sought to remove the knowledge expert from the front of the class equation and capitalize on the two most important factors of any learning environment. That being have engaged participates ( notice these are not students, they’re participants who are engaged in their own learning) and motivation. Everyone needs some type of motivation to learn. So with the instructor removed from the classroom and the notion that participates would be engaged in charge of their own learning, I came up with some goals and fundamentals for this new program.
  25. 800 686 2200 #04506B
  26. 800 686 2200 #04506B
  27. 800 686 2200 #04506B
  28. 800 686 2200 #04506B