The client wanted to transform and differentiate from the competition, by focusing on becoming the No.1 customer-centric company. HCL effectively deployed the HCL ASSeT Transition Framework and integrated the ASM and HCL BPO services to help the client overcome the challenges faced. This resulted in reduction in fault rates and ASM costs.

1. HCL ENHANCES BUSINESS AGILITY AND
RESPONSIVENESS TO INCREASE THE WIN-RATE
FOR NEW BUSINESS PROSPECTS

2. An American operating entity of a German wireless
network operator headquartered in Bellevue,
Washington; provides wireless voice, messaging,
and data services in United States, Puerto Rico
and the U.S. Virgin Islands.
• Region: US
• Industry Domain: Telecom
• Functional Areas: Application Development,
Application Support & Maintenance, and
Remote Infrastructure Management
CLIENT PROFILE

3. The client needed to enhance the following features to be
competitively adaptive for new and unique opportunities:
• Business agility to pursue unique opportunities and
introduce new business functionalities faster
• Responsiveness to changing business conditions
• Efficiency and system stability
• Accelerate time to market; Reduce development cost
and maintenance costs
• Establish consistency across the enterprise
BUSINESS CHALLENGES

4. • Application support and maintenance services for a
specific set of retail platform applications
- Applications transitioned from the customer team
- Complete ownership for in-scope applications
• Maintenance and production support of the web and self-
service portals
- Maintenance includes weekly builds and enhancement to the existing
websites
- Production support includes support for issues on live site in multiple
technology stacks
- Performance analysis and improvements of live site is also included in
the responsibilities of the maintenance team
HCL’s SOLUTION

5. BENEFITS
Activation time reduced from
30 minutes to less than 10
minutes
Higher number of activations
for new and existing business
customers (15% sales lift)
Implementation of cross-channel
parity in support of the proposed
enterprise move to 100% value

6. • What challenges do companies typically face while improving their
win-rate for business prospects?
• What was the technology deployed in this engagement?
• What were the other benefits that the client achieved?
• What is the engagement history and contract term ?
QUESTIONS
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7. $6.5 BILLION | 105,000 EMPLOYEES | 31 COUNTRIES