A strategic point-of-sale solution to enable multi-channel retailing for Fortune 500 restaurant chain to address fragmentation, slow time-to-market and higher total cost of ownership issues.

1. Copyright © 2014 HCL Technologies Limited | www.hcltech.com
Point of Sale (POS) Solutions to
enable multi-channel retailing
How HCL helped a Fortune 500 restaurant
chain implement a strategic POS solution

2. 2 Copyright © 2014 HCL Technologies Limited | www.hcltech.com
The need for a strategic POS solution
Enter HCL
Fragmented View
of Retail Process
The customer was using multiple versions/applications to manage
the POS program which was leading to lack of visibility
Slow time-to-market The time required to make functional updates/ changes was higher
than average
Higher Total Cost of
ownership (TCO)
The cost of managing multiple instances of the code was becoming
expensive and administratively challenging
Client was looking to rebuild multi-channel retailing capability so users across multiple stores & geographies
could use a common portal to manage data related to prices, products and promotion information for POS
CHALLENGES

3. 3 Copyright © 2014 HCL Technologies Limited | www.hcltech.com
The HCL Advantage
Customer Objectives
Import standard menu item definitions from external
sources and centrally manage menu item information
Achieve improved performance and scalability over
existing software
Centrally manage POS information and customized
restaurant user interface to enable improved usability
Realize improved POS data integrity and accuracy
over existing software
Benefits Delivered
Improved crew productivity
Reduced time-to-market
Provision of tools for effective management
Simplification of the procedure to make changes
Reduced possibility of incorrect order creation
Reduced training time
Faster delivery to the store
Streamlined store operations
HCL
Advantage
Domain
Expertise
Flexible
Team Size

4. 4 Copyright © 2014 HCL Technologies Limited | www.hcltech.com
In this case study you will find..
HCL developed a cutting-edge solution for the client in terms of:
 People: Intuitive user interface, which reduced the learning curve for managers to maintain POS information
 Product: Provided the ability to quickly deploy new products with price updates to restaurants at various levels:
country, region, owner/ operator franchise, etc.
 Price: Ability to keep the overall cost of ownership low by simplifying the architecture, and leading to a lesser time to
manage POS and KPA information
 Place: Flexible architecture that could quickly adapt to emerging technologies - provided a modern and contemporary
dining experience
 Promotion: Provided the ability to quickly support national menu items and continue to support local ones
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