The aggressive competition prevalent in today's business world has led organization to look for newer markets and spread their business through the process of globalization. Through the years, technology also played its role in the expansion process and made IT infrastructure the backbone of the modern day enterprise. In other words, business and IT share a symbiotic relationship where IT infrastructure and its management is linked to the performance of the business.

1. Infrastructure Management: Aligning IT Framework to Business Goals
The aggressive competition prevalent in today’s business world has led organization to look for newer
markets and spread their business through the process of globalization. Through the years, technology
also played its role in the expansion process and made IT infrastructure the backbone of the modern day
enterprise. In other words, business and IT share a symbiotic relationship where IT infrastructure and its
management is linked to the performance of the business.
As technology upgrades frequently with innovations, customer demands also changes with the changing
technology landscape. Maintenance and frequent updates thus becomes vital for the organization in
their quest globalization and achieving competitive edge. Moreover, most of the businesses depend on
reliability and scalability of the IT infrastructure. The experts in the field of infrastructure management
brings in the professionalism required into the technology management programs in the enterprises
irrespective of the industry and size of the organization.
For a technology enabled organization, infrastructure management relates to the management of all
essential components necessary for it operational readiness which includes policies, processes,
equipment, data, human resources, and external contacts. Further, for may organizations IM is
categorized as systems management, network management and storage management.
Infrastructure management services provide tremendous benefit for the enterprises. The first step in the
process is aligning IT with the business goals and objectives. Streamlining IT operations with the help of
global standards provides organizations the flexibility to manage IT costs and operations. Further, these
service providers with 24/7 support systems, should facilitate organizations to manage multiple
configurations, information security issues as well as performance of the infrastructure.
Further, with data centers playing a major role in business enterprises, the leading service providers also
involve themselves in design and planning of green data centers, procurement and installation of the
infrastructure as well as provide the necessary assistance with regard to data center migration.
Extending beyond the procurement function, the infrastructure management service provider’s help in
maximizing ROI, enhance operational performance with high quality and information security. Among
others, IM seeks to reduce duplication of effort, adherence to standards, enhances flow of information,

2. promotes adaptability and ensures interoperability among the entities and maintains effective change
management policies and practices.
The leading service providers offer enterprises end-to-end infrastructure management based on a cloud
computing platform. The key service offering includes end-user computing, data center and mainframe
services,cross functional services and information security and network services. What the customer
gains is an optimized, centralized and standardized business aligned information technology
infrastructure.
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