3. What’s Hot at HDI
• FUSION 16 Call for Speakers
– Do you have a presentation that will engage and enlighten 1,600 service
management pros?
– Then submit a proposal to speak at FUSION 16 by March 7, 2016.
– Learn more at www.ServiceManagementFUSION.com
• Go for the Gold Sweepstakes
– Have to challenged yourself to enter the Go for the Gold Sweepstakes?
– A new prize valued at up to $500 every week!
– Enter at HDIConference.com/Sweepstakes
• HDI Support Center Self-Assessment tool
– Establish a current-state baseline to measure the impact of future changes
– Identify critical shortcomings in resources and processes
– Assess your support center offline where the data is secure to your environment
– New pricing of $195
– Students of HDI-SCM, HDI-DSM, and HDI-SCD get free access
4. Why Become an HDI
Member?
Join thousands of your peers, from frontline analysts to seasoned
directors, in a community where you can make connections, learn best
practices, establish friendships, and grow. HDI is a place where you
can go to:
• Gain industry knowledge
• Learn from your peers
• Excel in your career
• Improve the maturity of your support organization
• Acknowledge and celebrate professional achievement
• Save money on professional and organizational development
For just $295 a year, HDI members receive exclusive access to unique
resources and opportunities to connect, learn, and succeed.
Learn more and join at ThinkHDI.com/Membership.
9. AGENDA
• Goal today (set the stage and start the process)
• What is it that I REALLY want?
• Short term and long term goals
• How Bad do I want it?
• Circle of Influence
• What is my WHY?
10. PERSONAL
DEVELOPMENT(…ING)• Personal development (..ing) is a lifelong process.
• Helps with continuously improving self-awareness and identity
to become the best YOU possible.
• Improve existing skills and learn new ones to help identify and
work to attain your goals, dreams, and aspirations thus
possibly improving the quality of your life.
• It’s a way to realize and maximize your full potential
“Don’t wish it were easier, Wish you were better”
~Jim Rohn
11. PD SESSIONS
• Start your day off powerfully!
• Sets the tone for the rest of your day
• When we awake, we are in a state of “alpha relaxation”
• Alpha Relaxation: brainwave frequency approx. 7-13 pulses a
sec (doctorhugo.org). Best state to learn and receive new
information
• Listen or Read something motivational (you set the time 30
mins/hour, etc.)
12. POTENTIAL - VIDEO
As you watch…
Think about what you REALLY WANT? WHAT HAVE YOU
ALWAYS WANTED TO DO? Something you wish you never
gave up on?
Change
your
philosophy
13. GROUP EXERCISE
Breakup into groups of 3-4
Discuss the following and be prepared to share:
• What is it that I REALLY want?
• What is something I wish I never gave up on?
• Identify 3 short term and 3 long term goals (Dreams,
Aspirations, think BIG)
14. HOW BAD DO I WANT IT?
• ET’s mantra (As BAD as I want to…)
• What are you willing to give up? (sleep, candy crush
levels J, cell phone texting, etc.)
• Stay up late, wake up early…
• Haters are your motivators
• Willing to NEVER give up!!!
15. CIRCLE OF INFLUENCE
• Do you need to change your circle of influence?
• Product of your environment (energy goes where energy
flows…; birds of a feather flock together)
• Challenge: spend several months around goal oriented
individuals, try to hang around your old circle….you will
notice the difference?
16. WHAT IS MY WHY?
As you watch the video, think about you:
• What/Who keeps you motivated?
• Who is depending on you?
• Your “Why” will keep you strong when
things get tough!
17. TIPS & PRICELESS ADVICE
Re-Write
Your
Script…
Stay
Teachabl
e…
Greatnes
s is within
you…
