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June2007 Implementing Itil Problem Mgmt

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IT Service and Support
IT Service and Support

Kelly Services

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Implementing ITIL Problem Management June 14, 2007
Introduction ,[object Object],Introduction What is ITIL? Problem Management Implementation Questions? 1
What is ITIL? Introduction What is ITIL? Problem Management Implementation Questions? 2
What is ITIL? ,[object Object],[object Object],Introduction What is ITIL? Problem Management Implementation Questions? 3
Problem Management ,[object Object],Introduction What is ITIL? Problem Management - Goal Implementation Questions? 4
Problem Management Introduction What is ITIL? Problem Management - Goal - What is Problem Management? Implementation Questions? 5
Problem Management ,[object Object],[object Object],Introduction What is ITIL? Problem Management - Goal - What is Problem Management? - Definitions Implementation Questions? 6
Problem Management ,[object Object],[object Object],[object Object],[object Object],Introduction What is ITIL? Problem Management - Goal - What is Problem Management? - Definitions - Objectives Implementation Questions? 7
Problem Management ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Introduction What is ITIL? Problem Management - Goal - What is Problem Management? - Definitions - Objectives - Benefits Implementation Questions? 8
Problem Management ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Introduction What is ITIL? Problem Management - Goal - What is Problem Management? - Definitions - Objectives - Benefits - Identifying Problems Implementation Questions? 9
Problem Management ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Introduction What is ITIL? Problem Management - Goal - What is Problem Management? - Definitions - Objectives - Benefits - Identifying Problems Implementation Questions? 10
Problem Management ,[object Object],[object Object],[object Object],[object Object],[object Object],Introduction What is ITIL? Problem Management - Goal - What is Problem Management? - Definitions - Objectives - Benefits - Identifying Problems Implementation Questions? 11
Implementation ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Introduction What is ITIL? Problem Management Implementation - Benefits Questions? 12
Implementation ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Introduction What is ITIL? Problem Management Implementation - Benefits - What do you need? Questions? 13
Implementation ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Introduction What is ITIL? Problem Management Implementation - Benefits - What do you need? - Key Performance Indicators Questions? 14
Implementation ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Introduction What is ITIL? Problem Management Implementation - Benefits - What do you need? - Key Performance Indicators - How did Kelly do it? Questions? 15
Implementation Introduction What is ITIL? Problem Management Implementation - Benefits - What do you need? - Key Performance Indicators - How did Kelly do it? Questions? 16
Implementation ,[object Object],[object Object],[object Object],[object Object],Introduction What is ITIL? Problem Management Implementation - Benefits - What do you need? - Key Performance Indicators - How did Kelly do it? Questions? 17
Implementation ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Introduction What is ITIL? Problem Management Implementation - Benefits - What do you need? - Key Performance Indicators - How did Kelly do it? Questions? 18
Questions? Introduction What is ITIL? Problem Management Implementation Questions?

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