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www.ChilmarkResearch.com
POPULATION HEALTH MANAGEMENT:
PATH TO VALUE
Health Catalyst Webinar
Presented By: John Moore
August 7, 2019
© 2019 Chilmark Research
Not for distribution without expressed permission
www.ChilmarkResearch.com | 2
ABOUT CHILMARK RESEARCH
Founded in 2007
} Sole focus: Healthcare
Mission Driven
} Through our research, help organizations adopt,
deploy and use IT to improve the patient
experience
Research Focus
} Technologies that will be transformative to the
delivery of care
Values
} Provide highest quality, objective research &
advice
} Foster intellectual curiosity
} Contribute to the ”Social Good”
© 2019 Chilmark Research
Not for distribution without expressed permission
www.ChilmarkResearch.com | 3
WE NOW LIVE IN
A DIGITAL ECONOMY
© 2019 Chilmark Research
Not for distribution without expressed permission
www.ChilmarkResearch.com | 4
A NEW WORLD ORDER
Data is the
Lingua Franca
Analytics
Enabled
Intelligence
Augmented
Real-Time 24/7
PHM: A DATA DRIVEN STRATEGY
© 2019 Chilmark Research
Not for distribution without expressed permission
www.ChilmarkResearch.com | 5
The proactive management of
the health of a given
population by a defined
network of financially linked
providers in partnership with
community stakeholders (e.g.,
social workers, visiting nurses,
hospice, patient,
caregivers/family, etc.).
Increase Quality, Lower Costs by…
Shifting Risk
} Payer -> Provider
Moving from Reactive to Proactive Care Models
} Minimize Rising Risk
Reducing Unwarranted Variability
} Evidence-based Medicine
PHM IS RESPONSE TO VALUE-BASED CARE
© 2019 Chilmark Research
Not for distribution without expressed permission
www.ChilmarkResearch.com | 6
Small Problem…
Who Defines Value?
Enterprise Data Warehouse
} Analytics (algorithms), Visualization Tools
} Understand, Track, Report
Interoperability Engine
} Extract Data from EHRs & Others
} Deliver Insights into Clinical Workflow
Care Management
} Chronic Care
} Lower Utilization Costs
Patient Engagement
} Enable Self-care
FOUR CORE ELEMENTS TO ENABLE PHM
© 2019 Chilmark Research
Not for distribution without expressed permission
www.ChilmarkResearch.com | 7
PHM - A SYSTEM OF ENGAGEMENT
© 2019 Chilmark Research
Not for distribution without expressed permission
www.ChilmarkResearch.com | 8
What is your organization’s biggest challenge in enabling its PHM strategy?
} Cultural Readiness – 16%
} Engaging Community Resources, Patient, Caregiver(s) – 15%
} Financial/Resources Commitment – 18%
} Accessing and Aggregating Data -> Providing Insights at Point of Care – 27%
} Immature IT Infrastructure/Solutions to Enable PHM – 23%
POLL QUESTION #1
www.ChilmarkResearch.com | 9© 2019 Chilmark Research
Not for distribution without expressed permission
STEADY EXPANSION OF CAPABILITIES
© 2019 Chilmark Research
Not for distribution without expressed permission
www.ChilmarkResearch.com | 10
Stage Sample Vendors Intro Notes
PHM
1.0
Medecision, Optum,
Phytel, Truven (IBM
Watson Health),
ZeOmega
Mid
90’s
Payer-focus: Claims driven analytics for reporting, limited
visualization/analysis, optimize UM/CM/DM, reduce MLRs, no
engagement capabilities.
PHM
2.0
Careevolution, EHR
vendors (Epic, Cerner,
NextGen), Evolent,
Geneia, Health Catalyst,
Innovaccer, Orion Health
~2012
Provider- & Payer-focus: Multiple data sources (ops, clinical,
financial, other), predictive analytics, improving visualization and
drill-down tools, improving delivery of insights into clinical
workflow, limited care management functionality, modest
engagement, increasing services.
PHM
3.0
Too early to tell ~2020+
Market Agnostic: PHM as a true, open API platform/ecosystem,
built atop robust EDW/analytics engine, engage full care continuum
(behavioral health, LTPAC, community orgs, patient, caregiver)
optimize UM/CM.
PHM 3.0
© 2019 Chilmark Research
Not for distribution without expressed permission
www.ChilmarkResearch.com | 11
Systems of
RecordClaimsClinical Financial Labs IoT SDoH Etc.
Registries
EDW = Data Aggregation & Normalization
Analytics (AI/ML), Visualization
FHIR & Other Open APIs
FHIR APIs
Decision
Support
Patient
Engage
Reporting
CareMgmt.
Chronic
Disease
Utilization
Mgmt.
Community
Engage
Custom
SMART on FHIR Apps
Systems of
Engagement
PHM Platform
as a Service
(PaaS)
WHO BRINGS PHM 3.0 TO MARKET
www.ChilmarkResearch.com | 12© 2019 Chilmark Research
Not for distribution without expressed permission
Massive Scale
FHIR-Enabled
HIPAA Compliant
Increasing Array of AI/ML Tools
Establishing Clinically Integrated Network
} Insights, in Workflow, at Point of Care
End User Trust => Engagement
} Transparency Critical
Data Quality & Latency
Immaturity
} Dearth of Analytical Skillsets
Patient Reported Outcomes Weak
Social Detriments of Health
} Just Getting Started
PHM/ANALYTICS CHALLENGES REMAIN
© 2019 Chilmark Research
Not for distribution without expressed permission
www.ChilmarkResearch.com | 13
Migration to Value-Based Care
SLOW MIGRATION TO RISK
© 2019 Chilmark Research
Not for distribution without expressed permission
www.ChilmarkResearch.com | 15
0
10
20
30
40
50
60
70
80
90
100
Category 1 Category 2 Category 3 Category 4
Medicare Medicare Advantage Medicaid Commercial
PercentofPaymentsin2017
• Category 1: No link to quality
(e.g. FFS, DRG, etc.)
• Category 2: FFS with quality
metrics (P4P, P4R, MU)
• Category 3: FFS chassis with
quality & cost targets (shared
savings, all upside)
• Category 4: Population-based
payment (down-side risk)
Source – HealthCare Payment Learning & Action
ABILITY TO ASSUME RISK
© 2019 Chilmark Research
Not for distribution without expressed permission
www.ChilmarkResearch.com | 16
Dramatic Drop from 61% to 25%
Source: The State of Population Health: Fourth Annual Numerof Survey Report, March 2019
What percent of your organization’s projected total revenue in 2019 is tied to
Value-Based Care contracts?
} 0-5% – 37%
} 6-10% – 24%
} 11-20% – 15%
} 21-35% – 9%
} Greater than 35% – 15%
POLL QUESTION #2
www.ChilmarkResearch.com | 17© 2019 Chilmark Research
Not for distribution without expressed permission
THE CHASM
FFS Remains Primary Source
of Revenue
} VBC Revenue 15%>
Market Uncertainty
} Invest or Wait
VBC Requires Restructuring,
Resources, Executive Commitment
} Leadership to Drive Cultural
Realignment
FFS VBC
www.ChilmarkResearch.com | 18© 2019 Chilmark Research
Not for distribution without expressed permission
Innovators
} Strategic Focus
✲ Value as a core competency
} Strong Focus on Costs
✲ Quality - a given
Early-Mid Adopters
} Process Focus
✲ Workflow, contract agnostic measures
} Low Focus on Costs
✲ Meet quality metrics
Late Adopters
} Tactical Focus
✲ Contract specific
THREE MAJOR ADOPTION PROFILES
© 2019 Chilmark Research
Not for distribution without expressed permission
www.ChilmarkResearch.com | 19
Innovators
5%
Early-Mid
Adopters
38%
Late Adopters
57%
Strong Push for Providers to Take on Risk
} MSSP ACO “Pathways to Success”
✲ Downside risk after first year
Willingness to Accept More Waivers
} Let Experimentation Bloom
Relax Stark Law
} Still Being Discussed
✲ Greater partnering flexibility
Several States Moving to Capitated Medicaid
MORE ACTIVIST CMS/HHS
© 2019 Chilmark Research
Not for distribution without expressed permission
www.ChilmarkResearch.com | 20
Over 50% of New Beneficiaries
Accelerating Partnerships Between
Providers & Payers
} Improve HEDIS Scores
✲Maximize bonus => Hit Five Stars
Key Driver for Provider-Payer
Convergence
Blossoming of New Entrants
} Bright Health, Clover Health, Devoted
Health, Oscar Health
GROWTH IN MEDICARE ADVANTAGE
© 2019 Chilmark Research
Not for distribution without expressed permission
www.ChilmarkResearch.com | 21
Source: Kaiser Family Foundation 2018
By 2020:
} Employer Supported ACOs will Double to Nearly 50%
✲ Employers Participating in Bundles Projected to Double as Well
} Employers Increasing Direct Contracting –> High Perf. Networks
EMPLOYERS DRIVING VBC GROWTH AS WELL
SOURCE: Leavitt Partners Center for Accountable Care Intelligence
At End of 2018…
32.7 Million Lives
in VBC Program
www.ChilmarkResearch.com | 22
Path to Value for PHM Investment
© 2019 Chilmark Research
Not for distribution without expressed permission
www.ChilmarkResearch.com | 24
VALUE IS THE ELEPHANT IN THE ROOM
ROI REALIZED?
© 2019 Chilmark Research
Not for distribution without expressed permission
www.ChilmarkResearch.com | 25
“Return? Yes. Paying for Itself? No”
} Bonus Received
✲ Sense of accomplishment
} No One has Seen True ROI!
✲ But trending in right direction…
Challenge: Value is a Moving Target
} No Roadmap
✲ No consistent, repeatable way to track costs
Motivation to Continue?
} No Choice, VBC is Inevitable
} Imperative to Remain Competitive
DOES ROI INCLUDE SUNK COSTS?
© 2019 Chilmark Research
Not for distribution without expressed permission
www.ChilmarkResearch.com | 26
?
CHILMARK VALUE CHAIN MODEL
www.ChilmarkResearch.com | 27© 2019 Chilmark Research
Not for distribution without expressed permission
Begin with Medicare Advantage
} Lowest Barriers, Highest Growth
Focus on Ambulatory, not Acute
Leverage Registries Based on
Utilization
} Top 2-10% of High Utilizers
✲ Identify ability to self-manage
Simplify Physician Burden
} Standardize on Strictest, Reasonable
Measures
✲ Not all measures are reasonable!
} Seek out Operational Efficiencies
Alongside Program
ADOPT BEST PRACTICES
© 2019 Chilmark Research
Not for distribution without expressed permission
www.ChilmarkResearch.com | 28
Increasing Clouds
} PHM Becomes an IT-enabled
Services Play
✲ Analytics as a Service, Network Design as a Service,
etc.
EHR Vendors Take Lion’s Share
} In Workflow but Cannot Solve All Needs
✲ Extension into community poor
✲ Data aggregation/management immature
Vendor as Partner
ROI Remains Elusive
} Value Coalesces at Regional Level
WHAT TO EXPECT
© 2019 Chilmark Research
Not for distribution without expressed permission
www.ChilmarkResearch.com | 29
“We are only as good as the information
we have delivered at the point of
decision.”
- Dr. David Blumenthal
Former Director, ONC
© 2017 Chilmark Research
Not for distribution without expressed permission
www.ChilmarkResearch.com | 31
One Beacon St., 15th Floor
Boston, MA 02108
www.ChilmarkResearch.com
john@chilmarkresearch.com

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Population Health Management: Path to Value

  • 1. www.ChilmarkResearch.com POPULATION HEALTH MANAGEMENT: PATH TO VALUE Health Catalyst Webinar Presented By: John Moore August 7, 2019
  • 2. © 2019 Chilmark Research Not for distribution without expressed permission www.ChilmarkResearch.com | 2 ABOUT CHILMARK RESEARCH Founded in 2007 } Sole focus: Healthcare Mission Driven } Through our research, help organizations adopt, deploy and use IT to improve the patient experience Research Focus } Technologies that will be transformative to the delivery of care Values } Provide highest quality, objective research & advice } Foster intellectual curiosity } Contribute to the ”Social Good”
  • 3. © 2019 Chilmark Research Not for distribution without expressed permission www.ChilmarkResearch.com | 3 WE NOW LIVE IN A DIGITAL ECONOMY
  • 4. © 2019 Chilmark Research Not for distribution without expressed permission www.ChilmarkResearch.com | 4 A NEW WORLD ORDER Data is the Lingua Franca Analytics Enabled Intelligence Augmented Real-Time 24/7
  • 5. PHM: A DATA DRIVEN STRATEGY © 2019 Chilmark Research Not for distribution without expressed permission www.ChilmarkResearch.com | 5 The proactive management of the health of a given population by a defined network of financially linked providers in partnership with community stakeholders (e.g., social workers, visiting nurses, hospice, patient, caregivers/family, etc.).
  • 6. Increase Quality, Lower Costs by… Shifting Risk } Payer -> Provider Moving from Reactive to Proactive Care Models } Minimize Rising Risk Reducing Unwarranted Variability } Evidence-based Medicine PHM IS RESPONSE TO VALUE-BASED CARE © 2019 Chilmark Research Not for distribution without expressed permission www.ChilmarkResearch.com | 6 Small Problem… Who Defines Value?
  • 7. Enterprise Data Warehouse } Analytics (algorithms), Visualization Tools } Understand, Track, Report Interoperability Engine } Extract Data from EHRs & Others } Deliver Insights into Clinical Workflow Care Management } Chronic Care } Lower Utilization Costs Patient Engagement } Enable Self-care FOUR CORE ELEMENTS TO ENABLE PHM © 2019 Chilmark Research Not for distribution without expressed permission www.ChilmarkResearch.com | 7
  • 8. PHM - A SYSTEM OF ENGAGEMENT © 2019 Chilmark Research Not for distribution without expressed permission www.ChilmarkResearch.com | 8
  • 9. What is your organization’s biggest challenge in enabling its PHM strategy? } Cultural Readiness – 16% } Engaging Community Resources, Patient, Caregiver(s) – 15% } Financial/Resources Commitment – 18% } Accessing and Aggregating Data -> Providing Insights at Point of Care – 27% } Immature IT Infrastructure/Solutions to Enable PHM – 23% POLL QUESTION #1 www.ChilmarkResearch.com | 9© 2019 Chilmark Research Not for distribution without expressed permission
  • 10. STEADY EXPANSION OF CAPABILITIES © 2019 Chilmark Research Not for distribution without expressed permission www.ChilmarkResearch.com | 10 Stage Sample Vendors Intro Notes PHM 1.0 Medecision, Optum, Phytel, Truven (IBM Watson Health), ZeOmega Mid 90’s Payer-focus: Claims driven analytics for reporting, limited visualization/analysis, optimize UM/CM/DM, reduce MLRs, no engagement capabilities. PHM 2.0 Careevolution, EHR vendors (Epic, Cerner, NextGen), Evolent, Geneia, Health Catalyst, Innovaccer, Orion Health ~2012 Provider- & Payer-focus: Multiple data sources (ops, clinical, financial, other), predictive analytics, improving visualization and drill-down tools, improving delivery of insights into clinical workflow, limited care management functionality, modest engagement, increasing services. PHM 3.0 Too early to tell ~2020+ Market Agnostic: PHM as a true, open API platform/ecosystem, built atop robust EDW/analytics engine, engage full care continuum (behavioral health, LTPAC, community orgs, patient, caregiver) optimize UM/CM.
  • 11. PHM 3.0 © 2019 Chilmark Research Not for distribution without expressed permission www.ChilmarkResearch.com | 11 Systems of RecordClaimsClinical Financial Labs IoT SDoH Etc. Registries EDW = Data Aggregation & Normalization Analytics (AI/ML), Visualization FHIR & Other Open APIs FHIR APIs Decision Support Patient Engage Reporting CareMgmt. Chronic Disease Utilization Mgmt. Community Engage Custom SMART on FHIR Apps Systems of Engagement PHM Platform as a Service (PaaS)
  • 12. WHO BRINGS PHM 3.0 TO MARKET www.ChilmarkResearch.com | 12© 2019 Chilmark Research Not for distribution without expressed permission Massive Scale FHIR-Enabled HIPAA Compliant Increasing Array of AI/ML Tools
  • 13. Establishing Clinically Integrated Network } Insights, in Workflow, at Point of Care End User Trust => Engagement } Transparency Critical Data Quality & Latency Immaturity } Dearth of Analytical Skillsets Patient Reported Outcomes Weak Social Detriments of Health } Just Getting Started PHM/ANALYTICS CHALLENGES REMAIN © 2019 Chilmark Research Not for distribution without expressed permission www.ChilmarkResearch.com | 13
  • 15. SLOW MIGRATION TO RISK © 2019 Chilmark Research Not for distribution without expressed permission www.ChilmarkResearch.com | 15 0 10 20 30 40 50 60 70 80 90 100 Category 1 Category 2 Category 3 Category 4 Medicare Medicare Advantage Medicaid Commercial PercentofPaymentsin2017 • Category 1: No link to quality (e.g. FFS, DRG, etc.) • Category 2: FFS with quality metrics (P4P, P4R, MU) • Category 3: FFS chassis with quality & cost targets (shared savings, all upside) • Category 4: Population-based payment (down-side risk) Source – HealthCare Payment Learning & Action
  • 16. ABILITY TO ASSUME RISK © 2019 Chilmark Research Not for distribution without expressed permission www.ChilmarkResearch.com | 16 Dramatic Drop from 61% to 25% Source: The State of Population Health: Fourth Annual Numerof Survey Report, March 2019
  • 17. What percent of your organization’s projected total revenue in 2019 is tied to Value-Based Care contracts? } 0-5% – 37% } 6-10% – 24% } 11-20% – 15% } 21-35% – 9% } Greater than 35% – 15% POLL QUESTION #2 www.ChilmarkResearch.com | 17© 2019 Chilmark Research Not for distribution without expressed permission
  • 18. THE CHASM FFS Remains Primary Source of Revenue } VBC Revenue 15%> Market Uncertainty } Invest or Wait VBC Requires Restructuring, Resources, Executive Commitment } Leadership to Drive Cultural Realignment FFS VBC www.ChilmarkResearch.com | 18© 2019 Chilmark Research Not for distribution without expressed permission
  • 19. Innovators } Strategic Focus ✲ Value as a core competency } Strong Focus on Costs ✲ Quality - a given Early-Mid Adopters } Process Focus ✲ Workflow, contract agnostic measures } Low Focus on Costs ✲ Meet quality metrics Late Adopters } Tactical Focus ✲ Contract specific THREE MAJOR ADOPTION PROFILES © 2019 Chilmark Research Not for distribution without expressed permission www.ChilmarkResearch.com | 19 Innovators 5% Early-Mid Adopters 38% Late Adopters 57%
  • 20. Strong Push for Providers to Take on Risk } MSSP ACO “Pathways to Success” ✲ Downside risk after first year Willingness to Accept More Waivers } Let Experimentation Bloom Relax Stark Law } Still Being Discussed ✲ Greater partnering flexibility Several States Moving to Capitated Medicaid MORE ACTIVIST CMS/HHS © 2019 Chilmark Research Not for distribution without expressed permission www.ChilmarkResearch.com | 20
  • 21. Over 50% of New Beneficiaries Accelerating Partnerships Between Providers & Payers } Improve HEDIS Scores ✲Maximize bonus => Hit Five Stars Key Driver for Provider-Payer Convergence Blossoming of New Entrants } Bright Health, Clover Health, Devoted Health, Oscar Health GROWTH IN MEDICARE ADVANTAGE © 2019 Chilmark Research Not for distribution without expressed permission www.ChilmarkResearch.com | 21 Source: Kaiser Family Foundation 2018
  • 22. By 2020: } Employer Supported ACOs will Double to Nearly 50% ✲ Employers Participating in Bundles Projected to Double as Well } Employers Increasing Direct Contracting –> High Perf. Networks EMPLOYERS DRIVING VBC GROWTH AS WELL SOURCE: Leavitt Partners Center for Accountable Care Intelligence At End of 2018… 32.7 Million Lives in VBC Program www.ChilmarkResearch.com | 22
  • 23. Path to Value for PHM Investment
  • 24. © 2019 Chilmark Research Not for distribution without expressed permission www.ChilmarkResearch.com | 24 VALUE IS THE ELEPHANT IN THE ROOM
  • 25. ROI REALIZED? © 2019 Chilmark Research Not for distribution without expressed permission www.ChilmarkResearch.com | 25
  • 26. “Return? Yes. Paying for Itself? No” } Bonus Received ✲ Sense of accomplishment } No One has Seen True ROI! ✲ But trending in right direction… Challenge: Value is a Moving Target } No Roadmap ✲ No consistent, repeatable way to track costs Motivation to Continue? } No Choice, VBC is Inevitable } Imperative to Remain Competitive DOES ROI INCLUDE SUNK COSTS? © 2019 Chilmark Research Not for distribution without expressed permission www.ChilmarkResearch.com | 26 ?
  • 27. CHILMARK VALUE CHAIN MODEL www.ChilmarkResearch.com | 27© 2019 Chilmark Research Not for distribution without expressed permission
  • 28. Begin with Medicare Advantage } Lowest Barriers, Highest Growth Focus on Ambulatory, not Acute Leverage Registries Based on Utilization } Top 2-10% of High Utilizers ✲ Identify ability to self-manage Simplify Physician Burden } Standardize on Strictest, Reasonable Measures ✲ Not all measures are reasonable! } Seek out Operational Efficiencies Alongside Program ADOPT BEST PRACTICES © 2019 Chilmark Research Not for distribution without expressed permission www.ChilmarkResearch.com | 28
  • 29. Increasing Clouds } PHM Becomes an IT-enabled Services Play ✲ Analytics as a Service, Network Design as a Service, etc. EHR Vendors Take Lion’s Share } In Workflow but Cannot Solve All Needs ✲ Extension into community poor ✲ Data aggregation/management immature Vendor as Partner ROI Remains Elusive } Value Coalesces at Regional Level WHAT TO EXPECT © 2019 Chilmark Research Not for distribution without expressed permission www.ChilmarkResearch.com | 29
  • 30. “We are only as good as the information we have delivered at the point of decision.” - Dr. David Blumenthal Former Director, ONC
  • 31. © 2017 Chilmark Research Not for distribution without expressed permission www.ChilmarkResearch.com | 31 One Beacon St., 15th Floor Boston, MA 02108 www.ChilmarkResearch.com john@chilmarkresearch.com