A presentation given the the Auckland Not-for-Profit CIO Forum on Thu 22nd Feb 2011 by Henare Howard

1. VOIP Presentation to the Not-for-profit CIO forum Thursday 22nd Feb 2011 Henare Howard

2. Quote of the day One machine can do the work of fifty ordinary men. No machine can do the work of one extraordinary man. ~Elbert Hubbard The Roycroft Dictionary and Book of Epigrams, 1923

3. A definition Voice over Internet Protocol (VoIP) is a general term for a family of transmission technologies for delivery of voice communications over IP networks such as the Internet or other packet-switched networks. – Wikipedia 2011 In other words, its a way for communicating via voice over a network orthe internet

4. What is VoIP More than a phone system Platform for communication and collaboration Utilizes computer instead of phone networks Integrates with computer systems (Outlook) Can include videoconferencing Well known examples Skype, Google Talk, MSN Messenger

5. Why consider VoIP Availability of legacy systems Increasing maintenance costs Lack of support Lack of functionality Telecommunications

6. Building a business case Understanding the business Understand the environment Understanding the benefits Understand how can it enhance your business

7. Understanding VoIP Hardware vs. software Proprietary vs. Open source PSTN vs. SIP Cloud / Hosted

8. Things to consider Current telephony services LAN and WAN infrastructure Different flavours of VoIP Costs & Support of VoIP Getting independent advice

9. Things to consider Unified Communications Videoconferencing Analogue devices Mobile fleet Soft phones Redundancy Reception

10. Case study – Te Roopu Taurima Largest kaupapa maori provider of services to the intellectually disabled Employs close to 500 staff Provides residential care for over 200 clients Has 7 offices and 53 homes 5 legacy PABX systems - unconnected Head Office PABX end of life 2009

11. Case study – Te Roopu Taurima Proposals sought 2009 for Auckland only External funding secured Variation in proposals External assistance to evaluate proposals Desire not to use VoIP initially Project put on hold due to organisational commitments

12. Case study – Te Roopu Taurima Update to proposals sought in 2010 Different vendors allowed to tender Technology and costs moved considerably Widened scope of project to cover all sites Difficult to get accurate telco costs IT Vendors offering bundled services Upgrade LAN & WAN in regional sites

13. Case study – Te Roopu Taurima Videoconferencing project 2009 / 2010 Upgraded WAN / LAN as part of project Assisted with rollout of VoIP project Scope change put pressure on deadlines SIP savings not recognised Selected proposal conservative choice Some bedding in issues

14. Case study – Future projects Rollout to regional offices July 2011 Rollout to homes will be considered Mobile VoIP and soft phones

15. Case study – Lessons learned Understand key business drivers Budget for infrastructure upgrade Technology is changing very quickly Difficult to get costs from telco Difficult to compare PSTN vs. SIP Avoid the dreaded scope creep

16. VoIP Software Open source 3CX Asterisk Trixbox Proprietary Cisco IPFX Siemens Zeacom Microsoft Lync

17. Hardware Open source Epygy Trixbox Grandstream Linksys Polycom Yealink Proprietary Avaya Cisco Nec Nortel Samsung Siemens

18. Telco / Network Call Plus (2Talk, iTalk) Compass Orcon Telecom / Gen-i Telstra Clear Solarix Vodafone World Xchange Kiwilink Hitech Solutions

19. Vendors/Integrators Gen-i Connect NZ Siemens Microsoft

20. Resources NZ VoIP Users Forum voipusers.org.nz VoIP for Dummies in NZ - Steve Biddle http://www.geekzone.co.nz/sbiddle/6421

21. Final quote It is only when they go wrong that machines remind you how powerful they are. -Clive James

22. Questions