Hilario Fiandeiro
8 SlideShares 15 Seguidores 33 Siguiendos
Personal Information
Organización/Lugar de trabajo
Johannesburg Area, South Africa South Africa
Ocupación
Contact Centre Management Consultant ⭐️ Delivering great customer service experiences more cost-effectively!
Sector
Consulting / Advisory
Sitio web
www.contactcentresmart.com
Acerca de
I’m a certified management consultant with 20+ years experience in 'dismantling frustration and engineering happiness' in contact centres and beyond. I help clients deliver great customer service experiences more cost-effectively.
Datos de contacto
Etiquetas
contact centres call centres call centers customer experience customer service productivity operations counting what counts #vendorselection #technologyselection #callcentre #contactcenter #technologyinsight #technology # customer relationship management service level customer access quality monitoring
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