The document provides an overview of the Rate&Bill billing and customer care system. It describes the system's architecture as a plug-in based system built on Eclipse with various modules including rating, billing, customer care, payments and reporting. It also outlines the system's features such as an intuitive user interface, real-time and batch processing, and integration capabilities. Finally, it discusses installation, support, training and special features such as customization and simulation testing.

1. Version 1.0 - December 2013
RATE&BILL PRESENTATION

2. Outline
 Introduction
 Overview
 Architecture
 Features
 Modules
 Plugins
 Screen Shots
 Installation
 Integration
 High-availability
 Training
 Support
 Special Features
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3. Overview
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4. Overview
 Rate&Bill is a fast and efficient Billing and Customer Care System
built on 2012 by Rate&Bill Limited company.
 Real-Time charging for both postpaid and prepaid contracts.
 Near Real time batch procession for postpaid contract CDRs.
 Full billing cycle management: Rating. Charging, customer care, billing,
invoicing, payment, dunning and reporting.
 Strong rating simulator used to build and execute rapidly different test
scenarios.
 Pluggable billing system implemented on top of Eclipse foundation
platform.
The Product
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5. Applicable Service Charges
Overview
 Service Usage Charges: Telephony, MMS, Data services; other customized
Charging before, during or after an event.
 Recurrent Charges: Monthly, weekly, yearly and other recurrent charges;
including recurrent charges on the occurrence of specific events.
 One Shot Charges: Activation, suspension and deactivation of contracts or
service.
 Foreclosure charges: Penalty charges for the contract offer braking.
 Other charges and credit: immediate charges applied directly by the agent.
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6. Rate Plan Structure
Overview
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Rate Plan
One Shot charge
Recurrent charge
Usage charge
 Scenario can have multiple
charges but only one usage
charge.
Offer
Offer
Offer
Service
Service
Service
Scenario
Scenario
Scenario
 One Service can have
multiple scenarios
 One Offer can have a set
of mandatory and optional
services
 Rate Plan can have a set of mandatory and optional offers with or without any
commitment period

7. Applicable Markets
Overview
 Telecommunication
 VoIP
 Wireless Services
 Web Hosting
 Data and Content Service Providers.
 Internet Service providers
 Video streaming providers
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8. Architecture
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9. Adapters
Graphic User Interface: Rate&Bill
Data Base
Rate&Bill ServersR
equest
R
esponse
Command Response
Command Request
SQ
L
R
equest
SQ
L
R
espon
se
Command
Server
Adapters
Adapters
System Components
Architecture
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10. Multi-layer Server archtectures
Architecture
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11. Features
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12. Features
A Unique Combination
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13.  Easy to understand and easy to use: No need for big team
of expert to design your attractive offer.
 Fast: Quick offer creation using an attractive GUI interface
with rich palette of reusable rating components.
 Efficient: A strong rating simulator to stimulate any rating
scenario before going live
 Flexible: Built on top of the Eclipse Foundation, Rate&Bill
is a scalable plug-in based billing system that allows service
providers to customize solutions to meet specific needs
Features
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Other Features
13

14.  Trusted: After charging the customer, the real rating
executing (transaction) is re-simulated to show proof of how
the amount was calculated.
 Extendable and Customizable: Pluggable system that can
be expanded as the service provider grows
 Fully Integrated System: A huge set of APIs allowing
easily integration with ERP, CRM, EAI, Financials, and
other billing systems
Features
Other Features
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15. Modules
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16.  Support both real time and batch processing rating modes.
 Real time rating over the standard DIAMETER interface or over JMS
queues.
 Fast and accurate CDRs batch processing with flexible and configurable
duplicate check features.
 Support both Real and Simulation rating modes for both prepaid and
postpaid charges.
 Saving of the complete rating context in order to be used for a
simulation in case of any customer complain or fraud doubt.
Modules
Rating
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17. © Rate&Bill 2013
Modules
Customer Care
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 Party management:
 Create parties with different hierarchy levels.
 Manage all billing party related object (contacts/billing account/charges
transactions/invoices/promotions/payment…)
 Contract management:
 Create contract using existing prepaid/postpaid rate plans.
 Assign service charges to a specific postpaid/prepaid account
 Manage full contract life cycle

18. Modules
Payment
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 Manage the payment for the outstanding invoices amount.
 Support all payment transaction types.
Billing
 Possibility to define multiplies postpaid and prepaid accounts for the
same customers with different billing cycles.
 Support Multiple modes of billing requests (billing per bill cycles, on
demand billing, final bill..)

19. Modules
Invoicing Dunning
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 Invoice Creation
 Automatic every bill cycle
 Upon Request
 Invoice Generation
 Saves as XML, PDF or HTML
 Send via customer email
 Follows invoice payment
 Dunning comprises three main
levels of activities; processes,
steps and actions.
 Remind customers using text
messages, emails, automated
phone calls etc.

20. Plugins
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21. Rating Plugin
Billing Plugin
CustCare Plugin
Payment Plugin
Dunning Plugin
Reporting Plugin
User Plugin
Tools Plugin
Plug-ins
Total Pug-ins
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22.  Set service rating parameters…
view and edit information on
rating
 The billing plugin feed the customer
care with critical information needed
for billing and invoicing
Plug-ins
Rating Billing
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23.  Create new contracts, new parties
and assign services to the rate
plan using the customer care
interface.
 Manage payment of invoice and
billed transactions which results
from service consumption
Plug-ins
Customer Care Payment
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24.  Execute steps and processes
using defined actions like text
messages, emails, calls etc.
 Service providers can view
performance, reaction and
behavior of customers or groups.
Plug-ins
Dunning Reporting
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25.  Allow access to interact with
system. Various levels and
classes of access may be granted
 Service providers can view
performance, reaction and
behavior of customers or groups.
Plug-ins
User Plug-in Tools
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26. Screen Shots
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27. Screen Shots
Service View Service Simulator
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28. Screen Shots
Transaction Simulation Payment List
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29. Installation
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30.  Deployment is essential to provide
scalability and availability of
applications. Charge can be
distributed across multiple Rating and
Billing instances.
 Two main aspects of the system need
to be extracted and one of the files
executed. The deployment of the
system comes in a GUI release
installation on the service providers
machine.
Installation Files
Installation
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31.  The RNB_HOME Release may be installed on the
server in the data center or on any type of server.
 Resource and bin are on the same level; this may
represent folders within the main installation
folder.
 The order of files and sub folders must be kept in
specified order. All scripts may be located in the
sub folders as illustrated in the directory folders.
Installation Files
Installation
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32. Deployment
 Deployment includes all the operations to prepare
a system for assembly and transfer to the service
provider’s site.
 All resource needed must be accessed before
deployment. Information on other requirements for
carrying out deployment must be gathered as well.
 GUI release is based on Eclipse plugins and it is
developed using Eclipse RCP environment. The
Installation
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33. Integration
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34. Components
Integration
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35. Client payment system
Command Server
Data Base
Rate And Bill Application
RMI
RMI
RM
I
Client payment
system
Client payment
system
Rate And Bill System
Rate And Bill
integration module
Structure
Integration
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36. Integration Method
Integration
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37. High Availability
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38.  Clusters are deployed to improve performance and availability over that of a
single computer, while typically being much more cost-effective than single
computers of comparable speed and availability
 Load balancing aims to optimize resource use, maximize throughput,
minimize response time, and avoid overload of any one of the resources.
Performance
High Availability
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39. Training
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40. Training Sessions
Training
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 On-Site Training:
 Off-Site Training:
 Organized in 3 sessions of
4 hours each (total of 12
hours)

41. Support
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42. On-Site Support
Support
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 On-Site Installation
 On-Site Testing and Deployment
 Conditions as per agreement
 Readily available Hardware and other resources
 High Availability
 Other On-Site supports when issues cannot be addressed remotely

43. Off-Site/Online Support
Support
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 Off-Site Installation on cloud or company servers
 Off-Site Testing and Deployment on Servers
 Conditions as per agreement
 Remote access/support
 Customer Service Support
 Complaint form on website

44. Special Features
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45.  Graphic User Interface that allows smooth design and configuration of
different rate plans, offers, service, charges and rating scenarios.
 The rating concept is built on decisional tree algorithm where no extra
operation will be executed.
 strong rating simulator module, Rate&Bill can be used to perform a
simulation for real test scenarios.
 Remove unwanted features from the system; clean operation is ensured
without risk of regression defects
Responsive
Special Features
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46. Other Features
Special Features
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 Customize system to meet your requirements by removing all unwanted
features.
 No need for a huge team of testers before system deployment; simply load
transactions and test by simulation
 Transactions transparent to all parties; customer complaints significantly
reduced.
 Full integration with all of client’s enterprise applications.

47. Address:
Rate&Bill Company Limited
Dubai, UAE.
Tel/Mob: (+971) 567650376
Email: sales@rateandbill.com
Thank You
© Rate&Bill 2013