Managing client expectations is an integral part of a digital marketing agency. View this side share to learn how to be great at client management. For more info visit our blog at http://www.tambourine.com/blog/

1. What Clients Want
As presented by Adriana Suao and Colleen Delaney

2. Strategy Maker not
Order Taker
• Be a partner not a vendor
• Big Picture
• Proactive not reactive

3. Strategy Maker not
Order Taker
• Stop & Think
• Best Way to Execute the Task
• Keep Campaign Success Measurement -
Top of Mind

4. Accountability
• Answer in a Timely Manner
• Honest
• Managing Expectations
• Gain Respect

5. Accountability
• Educating the Client
• Explaining the Process
• Deliver as promised

6. Think Like a Boss
• Know the client’s Business
Market
• Would I spend this out of
my pocket?

7. Think Like a Boss
• Stay on top of industry trends
• Consistently testing for ROI

8. Be a Friend
• Your client has a boss
• Relationship Building

9. Be a Friend
• Help them be a rockstar to their boss!
• Friends don’t always say yes
• Let’s get out of the office

10. Be an Expert
• Know you niche
• Idea Generators

11. Be an Expert
• Continuing Education
• Never stop innovating

12. that’s all folks
Brought to you by Tambourine Hotel Marketing. For more info visit us at www.tambourine.com/blog