Alex Hunter - CEO, Rushmore (United Kingdom), offers a guide to customer experience in the digital age by sharing key learnings from his experience at Virgin and at Rushmore.fm.
This was one of the most talked about keynotes at How to Web 2013!
22. I think that a sense of inquisitiveness
“and the willingness to try is so
important for design, for developing
those tentative, fragile ideas into a real
product.” - Jonathan Ive
52. JANITORS - SIR RICHARD BRANSON - LOGO - AIRPORT
LOCATIONS - FARES - VIRGINAMERICA.COM - DESTINATIONS
- FOOD - DIRECT MAIL PIECES - IFE SCREENS - EMAIL ALERTS
- BUSINESS PARTNERS - BILLING/INVOICING SYSTEMS UNDER WING STAFF - CALL CENTER AGENTS - GATE SETUP TICKET COUNTERS - OFFSITE MEETINGS - GUESTS - SPEECHES
BY OUR TEAM - ARTICLES FROM OUR TEAM - ARTICLES
ABOUT US - COMMUNITY SERVICE PROGRAMS - BUSINESS
CARDS - WEB DESIGN -
KIDS’ PROGRAMS - CORPORATE GIVING PROGRAMS - TEAM
MEMBERS - RECRUITING MATERIALS - RECORDED MESSAGES AGENT PERSONALITIES - AGENT FLEXIBILITY -
WEB FUNCTIONALITY - LAV MUSIC - RECLINING SEATS -