The document reviews workforce health indices and how organizations can measure and improve workforce wellness. It discusses qualitative and quantitative workforce wellness indices that assess adoption of best practices and align employee health risks with organizational outcomes. Examples of qualitative assessment tools and a sample quantitative index are provided. The document also describes studies conducted using workforce health indices at Novartis and PepsiCo that related modifiable health risks to medical costs, productivity, and other measures.
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Worksite Wellnes Index with Ron Goetzel
1. REVIEW OF WORKFORCE HEALTH INDICES
HOW ORGANIZATIONS CAN MEASURE AND IMPROVE WORKFORCE
WELLNESS
RON Z. GOETZEL, PH.D.
August 12, 2011
2. WHAT IS A WORKFORCE WELLNESS INDEX
• Qualitative tool to assess the extent to which a an
employer or worksite has adopted ―best practices‖
for population health improvement
• Quantitative tool that aligns employees‘ health risk
profile with outcomes of interest to the organization
(e.g., medical care costs and worker productivity)
• Produces a ―single number‖ reflecting the
interaction of population health risks and cost that
can be compared and contrasted over time
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3. EXAMPLES OF QUALITATIVE TOOLS
• HERO Best Practice Scorecard
• National Business Group on Health Wellness Score Card
• Checklist of Health Promotion Environments at Worksites (CHEW)
• Employers‘ Health and Productivity Management Inventory, Emory
• Environmental Assessment Tool (EAT), UGA/Emory
• Leading by Example (LBE) – Leadership Support Tool, Emory, UGA
• Healthy Employees in Healthy Organizations, ENWHP
• Heart Check: Assessing Worksite Support for a Healthy Lifestyle,
NYSDH
• Heart Check Lite, Fisher & Golaszewski
• Well Workplace Checklist, WELCOA
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4. EXAMPLE OF A WORKSITE HEALTH INDEX
Sample Results
Nation
ABC Maximu
al
Category Inc.’s m
Averag
Score Points
e
1. Strategic Planning 7 5 11
2. Leadership
18 16 33
Engagement
3. Program Level
7 11 22
Management
4. Programs 14 28 56
5. Engagement Methods 40 29 67
6. Measurement and
2 5 11
Evaluation
TOTAL 88 94 200
Based on ABC Inc.‘s response and database average as of [May 1, 2009].
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9. PHYSICAL ACTIVITY POLICIES AND
ENVIRONMENTAL SUPPORT
– Make available educational information on physical activity (print, web, video, audio) (e.g., brochures
in common areas, links from company website, video or audio library)
– Lay out walking routes and trails (onsite or offsite in surrounding community)
– Post signs at elevators, entrances, by exit signs, etc. that identify stairwell location and encourage
use
– Make available bikes free of charge for onsite transportation
– Install bike racks/bike lockers at common building entrance ways
– Offer pedometer programs (distribute free pedometers)
– Offer onsite fitness center or fitness room
– Encourage use of off-site fitness club subsidies (partial/full reimbursement to employees)
– Encourage use of fitness club discounts (discounts arranged with local fitness/athletic center to
reduce employee out-of-pocket costs)
– Offer time off for physical activity during work hours
– Install fitness equipment at the workstation (e.g., cardio equipment, hand weights/dumb bells,
stretching mats, exercise balls)
– Install sport-specific exercise areas (e.g., basketball, volleyball, racquet ball or tennis courts)
– Offer sports team sponsorship or organized physical activities
– Provide showers/locker rooms
– Develop a newsletter or column for physical activity related information (print or computer-based;
providing information on programs, feature articles, high-risk targeted messaging, etc.)
– Install posters/bulletin boards designated for physical activity information
– Develop policy statement supporting physical activity
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11. CDC Worksite Health Index (WHI) Project
Purpose – Why we need a Worksite Health Index:
• The workplace provides many opportunities for
promoting health and preventing disease.
• There is a need for widely available,
recognized tools to assist employers in their
assessment of workplace programs, particularly
small and medium sized businesses.
• Employers are increasingly looking to experts
for practical guidance and population-based
solutions.
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12. CDC Initiative – Goals
• Develop a tool for use by employers of all sizes
and types to assess their organization‘s ―health‖ in
terms of:
• Worker health/risk factors
• Program, policies, environment, culture
• Other relevant areas important to the success
of workplace health programs
• Allow employers to receive immediate feedback
and link to additional tools and resources
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13. Stakeholder Panel
• David R. Anderson, PhD, LP – StayWell Health Management
• Catherine M. Baase, MD, FAAFP, FACOEM –The Dow Chemical Company
• Ken Holtyn, MS – Holtyn & Associates Health Promotion Consultants
• Pamela Hymel MD, MPH, FACOEM – Cisco Systems
• Laura Linnan, ScD, CHES – University of North Carolina
• Dyann Matson-Koffman DrPH, MPH, CHES – CDC, National Center for
Chronic Disease Prevention and Health Promotion
• Nico Pronk, PhD, FACSM, FAWHP – Health Partners, Center for Health
Promotion
• Paul Schulte, PhD – CDC, National Institute for Occupational Health and
Safety
• Andrew Spaulding, MS – Maine CDC/DHHS Cardiovascular Health Program
• Cristie Travis, MS – Memphis Business Group on Health
• Tonya Vyhlidal, MEd, CHPD, CPT – Lincoln Industries
• Ed Watt, MS – Transport Workers Union
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14. CDC Approach
• Phase I – Environmental Scan and Planning
• Literature review
• Expert consultation
• Phase II - Develop Worksite Health Index
• Finalize the domains, indicators, and metrics for the
index
• Build and pilot test a prototype
• Phase III - Develop Web Application and
Disseminate
• Translate prototype into functional application
• Promote adoption and utilization of tool
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15. CDC Environmental Scan
• Used four sources to construct an organizing
framework of WHI best and promising practices
• Three main domains (with 25 subcategories)
• Leadership and Corporate Culture
• Program Design and Implementation
• Program Evaluation
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16. CDC Worksite Health Index Project
Domain 1: Leadership and Corporate Culture
CATEGORY/CONCEPT DESCRIPTION/EXAMPLES
1. Leadership and Management Support Demonstrate organizational commitment and leadership
support by engaging mid-level management, sharing
program ownership with all staff levels, and leading by
example.
2. Organizational Culture and Policies A healthy company norm/culture that includes a supportive
physical environment and supportive policies (e.g., healthy
food, no tobacco, flex time).
3. Alignment of Business and Health Goals Explicit connection of health goals and programs to
organization‘s core business objectives and principles.
4. Wellness Champion Identified wellness coordinator/champion, council, or
employee-driven advisory board.
5. Sustainability Scalable and accessible programs.
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17. CDC Worksite Health Index Project
Domain 2: Program Design &Implementation
CATEGORY/CONCEPT DESCRIPTION/EXAMPLES
6. Planning and Program Goals Establish clear, consistent, theory and evidence-based principles and a
clearly defined plan of operations with specific program goals and
objectives (and with realistic expectations).
7. Diagnostics and Assessment Use/analysis of claims data, health risk data, biometrics, and measures
of productivity.
8. Integration, Data Systems Efficient and effective data practices and informatics, integration of
and Informatics relevant data systems across multiple organizational functions and
departments (e.g., with employee health risk data).
9. Incentives Consider meaningful incentives/rewards and incentives linked to
participation (not to changes in biometrics).
10. Adequate Resources Dedicated, adequate resources spent to achieve desired ROI.
11. Multi-Component Multi-component programs (e.g., health education,
Interventions and Effective counseling, behavior change/chronic disease risk reduction,
Implementation emergency preparedness, safety and the elimination of recognized
occupational hazards), integration of program components at the point
of implementation. Integrated staff (multi-disciplinary; cross
departmental); Integrate/ensure vendor, partners engagement.
12. Tailored Interventions Tailor programs to the specific workplace and provide individualized
interventions.
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18. CDC Worksite Health Index Project
Domain 2: Program Design & Implementation
CATEGORY/CONCEPT DESCRIPTION/EXAMPLES
13. Screening and Triage Scalable and effective assessment and screening to identify the highest risk
individuals, triaging of individuals into programs that produce the biggest
payoff/impact, providing public health interventions to keep people at low risk.
14. Piloting Start small/simple and scale up using success of pilot results.
15. Engagement of Local Community Coordinating with insurance and health care providers (especially primary care
providers), public health partners, and community based organizations, using
community resources and linkages.
16. Accessibility/ Reducing Barriers Accessible/attractive programs and initiatives at the worksite and in the
community with services that balance personal, face-to-face interactions with the
latest advancements in computers/technology, the promotion of employee
participation.
17. Confidentiality Relentless focus on safeguarding personal health information, privacy and
protecting confidentiality.
18. Ecological Interventions Environmental/ecological interventions, the social
environment, the built environment in the workplace and community, (e.g., LEED
buildings).
19. Communications Regular, strategic, multi-channel, effective marketing and communication of
results (to management, employees and their dependents).
20. Health Benefits Insurance plan design (coverage; payment structure, degree of innovation in
plan), vacation and sick leave.
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19. CDC Worksite Health Index Project
Domain 3: Program Evaluation
CATEGORY/CONCEPT DESCRIPTION/EXAMPLES
21. Measurement and Evaluation Program measurement, analysis and evaluation (e.g. claims data,
evaluation data, audit tools) using rigorous methods that stand up to
peer review.
22. Effective Tools Find and use effective, valid, and reliable tools.
23. Accountability Build accountability at all levels that is linked to rewards.
24. Learn from Results Learn from experience; adjust the program as needed, explicit
connection of results to core values.
25. Economics Return-on-investment (ROI), health care costs, workers‗
compensation, disability.
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21. OTHER EXCITING DEVELOPMENTS
• Development of quantitative health indices
– Novartis
– PepsiCo
– Thomson Reuters
• International applications: Discovery Holding
(South Africa)
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