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Realizing the promise and Competitive Advantage of a:
“Thriving, Healthy, High-Performing and
Sustainable Workplace and Workforce”
May 2, 2014
©2014 Edington Associates
Edington Associates LLC
Positive Health
Realizing the promise and Competitive Advantage of a:
“Thriving, Healthy, High-Performing and
Sustainable Workplace and Workforce”
April 25, 2014
©2014 Edington Associates
Edington Associates LLC
Shared Values-Shared Results™
Sustainable
• Integrate all data
• Evaluate program outcomes
• Use a conceptual outcomes framework
• Provide feedback on how progress was
obtained and steps to get to vision
• Feedback on leadership, culture, self-
leadership, positive actions, economic
outcomes
“Supports decisions with evidence”
Principles of Quality Assurance
3©2010: Health Transformation Group, LLC
Not for Distribution
Step #5
©201s Edington Associates 4
Pillar 5:
Quality Assurance
Continuous Improvement
Continuous feedback of
information about program
processes and outcomes
Communication
and
Enrolment
Engagement
and
Culture
Prevention
and
Wellness
Case
Management
Disease
Management
Levers of Program Success: Pillar 5-Sustainable
Pillar 3:
Self-
Leadership
Pillar 4:
Recognize
Actions
Pillar 1:
Senior
Leadership
Pillar 2:
Operations
Leadership
Workforce
•Engaged
•Thriving
Best Place to Work
Workplace
•Shared Values
•Positive Return
Clear Vision, Metrics,
Culture and Environment
Vision,
Commitment,
Leadership
Supportive
Culture and
Environment
Workforce
•Engaged
•Thriving
Prevention
and
Wellness
Risk
Management
Disease
Management
Initiatives Along the Health
Continuum
Program Impact
Best Place to Work
Workplace
•Shared Values
•Positive Return
Enterprise Commitment
and Support
Impactful Thriving, Healthy and
Well-Being Programs
Sustainable Initiative
to support the Vision
C
5
CPS Platform-Organizational Health
Program
Process Data3
Environmental
Audit
Perception of
Culture Survey
Health
Assessment
Data1
Productivity
Data2
Service
Utilization2
Self-
Leadership
Modules3
Inputs
Proprietary
Algorithms
Consolidated
Data
Comprehensive and
Timely Feedback
Guides the Journey
Edington
Engine
1Health assessment data can be collected via the Healthy Life Assessment, or HRA data from an external source can be mapped and uploaded.
2Assessments in CPS collect self-reported information. Data from external sources (i.e., short- and Long-term disability claims, medical and
pharmacy claims, etc., can be mapped and uploaded as needed. 3External data feeds
• Trends and
Metrics
• Reports
• Scorecards for…
Outputs
Outcomes Based on a
Comprehensive
Evaluation Framework
©2013 Edington Associates
6
Provides Feedback and Communication
Online Platform for
Stakeholders of Health
Companywide
Senior Leadership
Program Owners
Employees
Edington
CORPORATE
POSITIONING
SYSTEM
Cultivates True
Engagement
Managers
©2013 Edington Associates
CPS
7
How Does the CPS Work?
Energized Workforce
100%
Corporate Positioning System
Healthy Culture
and Environment
100%
Disengagement
and Stress
>50%
Provides a clear view of:
• Where you are today (Gap Analysis)
• Where you want to go (Vision, Objectives)
• How you plan get there (Strategic Planning)
• Roadblocks, Detours (Ongoing Evaluation)
• Whether you are on track (Reports, Dashboards)
• Are we there yet? (Success Metrics)
A Guided Journey that….
©2012 Edington Associates
CPS
Realizing the promise and Competitive Advantage of a:
“Thriving, Healthy, High-Performing and
Sustainable Workplace and Workforce”
May 2, 2014
©2014 Edington Associates
Edington Associates LLC
Positive Health
©2014 Edington Associates 9
Thought Questions
Think about “healthy” individuals:
• Are all low risk individuals the same?
• What words would you use to describe the
healthiest people you know?
Think about “successful” companies:
• Are all best workplaces the same?
• What words would you use to describe the best
workplace possible?
10
How can we make today's outliers
tomorrow's norm?
New Questions:
 How do we help healthy people stay healthy?
 How can we help people thrive?
New Solutions:
 Support the total population – including healthy
people.
 Create thriving workplace cultures and environments.
Redefine health for individuals!!
Redefine organizational success!!
11
Evolving Practices
©2014 Edington Associates
Examining Positive Individual Characteristics:
 Positive Psychology – Evaluation of positive emotion
(the pleasant life), engagement (the engaged life), and
purpose (the meaningful life).
 Positive Health – Examines positive subjective,
biological, and functional health.
 Positive Neuroscience – Explores the neural
mechanisms of human flourishing.
©2013 Edington Associates 12
Increase in “Positive” Disciplines
Examining Positive Organizational Dynamics:
 Positive Organizational Health – Study of positive
outcomes, processes, and attributes of organizations
and their members.
 Positive Leadership – Process of cultivating a positive
climate, positive relationships, positive communication,
and positive meaning.
©2012 Edington Associates 13
Increase in “Positive” Disciplines
14
We imagine a flourishing economy of organizations
whose criteria for success is about more than just
wealth creation.
We see a world where resilient, thriving individuals are
engaged in high quality meaningful work, collaborating
with creative and inspired colleagues in organizations
where they feel supported, valued, and challenged to
realize their full potential as human beings.
Redefining Success for Organizations
©2014 Edington Associates
What is SELF-LEADERSHIP?
Self-leadership is the process of
purposefully…
engaging in change
making thoughtful decisions
having resilience
building on strengths and continuously
learning and growing
in thriving relationships
15© 2012 Edington Associates
 If you’re healthy, stay healthy
 Don’t get worse
 Take actions to make improvements
Valuing Our Health
From Dee Edington, PhD, University of Michigan, “Zero Trends” (2010)
As self-leaders, we’re able to draw
on our leadership qualities
to maximize our health and vitality
16©2014 Edington Associates
Vision for Self-Leadership in Individuals
Optimism
Personal
Control
Self-Leadership
Resilience
Confidence/
Self-efficacy
Self-
Esteem
 Knowledge
 Health Literacy
 Negotiation Skills
Vitality/Vigor
 Consumerism
 Engaged
patient role
 Social Support
− Colleagues
− Community
− Family
 Environment
and culture
17
Other characteristics: Change, Integrity, Trust, Thrive, Enthusiasm, Ethical,
Spiritual, Creative, Flexible,
Meaningful Work
Purpose, Values, Mission, Vision
18
What Determines Our Outlook?
Genetics
50%
Life
Circumstances
10%
Intentional
Activities
40%
Research has shown that each of
us is born with a particular set
point for our outlook.
Despite that fact, up to 40% of
your outlook can be influenced by
our intentional activities.
Sonja Lyubomirsky, UC Riverside 2007
Happiness is within us,
what we choose to do,
what we engage in.
©2014 Edington Associates
Scientific research has shown
 Resilience helps deal with stress
 Anyone can learn to become more
resilient
19
Resilience
What is Resilience?
 Overcoming adversity
 Coping in a positive way
 Steering through stress
 Relying on faith to see us through
 Bouncing back when hard times hit
©2014 Edington Associates
20
Evidence for Resilience and Positive Emotions
People who report more positive
emotions in young adulthood live
longer and healthier lives.
(Danner, Snowdon, & Friesen, 2001)
Resilience can help protect against
mental health conditions such as
depression and anxiety.
(Research summarized in Karren, 2013)
©2014 Edington Associates
©2012 Edington Associates 21
Optimism
Optimism is functional:
 Defends us from feeling hopeless
about the future.
 Reduces stress and anxiety.
 Enhances motivation to act and be
productive.
Optimism Bias, Tali Sharot 2011
What is optimism?
 Tendency to see the glass as half full.
 Expect good things from life.
 A feeling or belief that good things will
happen in the future (Merriam-
Webster).
22
People who are optimistic or happy:
 Have better performance in work, school and sports
 Are less depressed
 Have fewer physical health problems
 Have better relationships with other people
(Seligman, 1991; Lyubomirsky, King & Diener, 2005; Gallagher, Lopez, &
Pressman, 2013)
Optimism can be measured and it can be learned.
(Martin Seligman. Flourish: A visionary new understanding of happiness and well-
being, 2011; Lyubomirsky, King & Diener, 2005)
Optimism can protect people from mental and
physical illness, and improve subjective well-being.
(Taylor et al., 2000; Gallagher, Lopez, & Pressman, 2013)
Evidence for Positive Value of Optimism
©2014 Edington Associates
Positive Mood Can be Increased by:
 Counting one’s blessings
 Committing acts of kindness
 Identifying and using signature strengths
 Remembering oneself at one’s best
 Working on personal goals
23
Workplace Practices that Can Strengthen Outlook
(Emmons & McCullough, 2003; Seligman, Steen, Park, & Peterson, 2005; Sheldon, Kasser,
Smith, & Share, 2002)
Interventions that build positive states alleviate depression
(Seligman, Rashid, & Parks, 2006; Seligman, Steen, Park,
& Peterson, 2005).
Employee Training: “Self-Leadership Project”
 Web platform
 Self-directed
 Interactive
 Brief (3-10 minutes)
 Research-based
To help people discover new
ways to reach their highest
potential health and
performance across all areas
of their lives
AIM
24© 2012 Edington Associates
25
Positive Outlook

Happiness

Brain Health
Emotions &
Intuitions

Mental Shortcuts
and Biases

Environment
Values

Purpose

Vision
Focusing on
Strengths

Positive Reframing

Creating a Plan for
Change
Fundamental Skills to Build Self-Leaders
© 2013 Edington Associates
Values

Purpose

Vision
©2012 Edington Associates 27
28
© 2012 Edington Associates
Regular expression of
gratitude related to better:
 Physical Health
 Optimism
 Progress toward goals
 Well-being
 Capacity to help others
Positive Outlook

Happiness

Brain Health
©2012 Edington Associates 29
Focusing on
Strengths

Positive Reframing

Creating a Plan for
Change
Emotions &
Intuitions

Mental Shortcuts
and Biases

Environment
©2012 Edington Associates 31
Do coaches help to create self-leaders?
Connecting Self-Leadership to Coaching
What is the Relationship Between Self-Leadership and Coaching?
Self-Leadership
Coaching
32
Supporting Self-Leaders
Health
Coaching
Supplemental
Coaching Content
 Motivational
interviewing
 Small wins
 Strengths science
 Solutions-based
 Support Self-
Leadership
Health
Assessment
Self-
Leadership Resilience Change
Decision-
making
Employee Self-Leadership Project
Organizational Culture of Health
Aligned and Healthy Environment
Health Assessments
 Physical Health
 Medical Information
 Biometrics
 Demographics
 Emotional and
spiritual Health
 Social Health
 Workplace Health Engaged
Employee
Supportive Culture and Supportive Environment
33
Positive
Leadership
Self-
Leadership
Project
Programs designed to support
self-efficacy, vitality and self-leadership
©2014 Edington Associates 34
What if anything will you do differently?
Thought Questions
Think about “healthy” individuals:
• Are all low risk individuals the same?
• What words would you use to describe the
healthiest people you know?
Think about “successful” companies:
• Are all workplaces the same?
• What words would you use to describe the best
workplace possible?
©2012 Edington Associates 35
Redefining Health for Individuals
Chronic
Signs &
Symptoms
Feeling
OK
Premature
Sickness,
Death &
Disability
High-Level
Wellness,
Energy,
Vitality
Edington. 1983, Modified 2008, Modified 2012
Chronic
Signs &
Symptoms
Feeling
OK
Premature
Sickness
High-Level
Wellness
Self-Leader
Thriving
Sustainable
Energetic
Well-Being
Continuum for Positive Self-Leaders:
Beyond Zero Trends
©2012 Edington Associates 36
Summary
Summary
3 Strategic
Vision
from
Leaders
Systematic
& Thriving
Shared
Values
Systemic
Engage all
in the
Workplace
Recognize
Positive
Actions,
Work Team
Sustained
Progress
in all
areas
2 Speech
from
Leader
Internal
Wellness
Program
Screenings
& Reduce
High-Risks
Coaching
Incent
High-Risk
Reduction
Change in
Risks, ROI
1 Inform
Leader
Out-
source
Wellness
Screenings
& Reduce
High-Risks
Incent
High-Risk
Reduction
Change in
Risks
0 Do
Nothing
Do
Nothing
Do
Nothing
Do
Nothing
Do
Nothing
Pillar 1 Pillar 2 Pillar 3 Pillar 4 Pillar 5
Which Sustainability Level is for You
Sustainability
Rating
Do Nothing
Champion
Comprehensive
Traditional
Senior
Leadership
Operations
Leadership
Self-
Leadership
Rewards
for Positive
Actions
Quality
Assurance
Five Pillars
©2012 Edington Associates
 Phone: 734.998.8326 (USA)
 Email: dedington@edingtonassociates.com
jspitts@edingtonassociates.com
jmcintyre@edingtonassociates.com
jmrichardson@edingtonassociates.com
 Website: www.edingtonassociates.com
 Address: Edington Associates LLC
University of Michigan
North Campus Research Center
1600 Huron Parkway
Ann Arbor MI 48109
©2012 Edington Associates 38
Thank you for your attention

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Beyond Zero Trends: Positive Health

  • 1. Realizing the promise and Competitive Advantage of a: “Thriving, Healthy, High-Performing and Sustainable Workplace and Workforce” May 2, 2014 ©2014 Edington Associates Edington Associates LLC Positive Health
  • 2. Realizing the promise and Competitive Advantage of a: “Thriving, Healthy, High-Performing and Sustainable Workplace and Workforce” April 25, 2014 ©2014 Edington Associates Edington Associates LLC Shared Values-Shared Results™
  • 3. Sustainable • Integrate all data • Evaluate program outcomes • Use a conceptual outcomes framework • Provide feedback on how progress was obtained and steps to get to vision • Feedback on leadership, culture, self- leadership, positive actions, economic outcomes “Supports decisions with evidence” Principles of Quality Assurance 3©2010: Health Transformation Group, LLC Not for Distribution Step #5
  • 4. ©201s Edington Associates 4 Pillar 5: Quality Assurance Continuous Improvement Continuous feedback of information about program processes and outcomes Communication and Enrolment Engagement and Culture Prevention and Wellness Case Management Disease Management Levers of Program Success: Pillar 5-Sustainable Pillar 3: Self- Leadership Pillar 4: Recognize Actions Pillar 1: Senior Leadership Pillar 2: Operations Leadership Workforce •Engaged •Thriving Best Place to Work Workplace •Shared Values •Positive Return Clear Vision, Metrics, Culture and Environment Vision, Commitment, Leadership Supportive Culture and Environment Workforce •Engaged •Thriving Prevention and Wellness Risk Management Disease Management Initiatives Along the Health Continuum Program Impact Best Place to Work Workplace •Shared Values •Positive Return Enterprise Commitment and Support Impactful Thriving, Healthy and Well-Being Programs Sustainable Initiative to support the Vision C
  • 5. 5 CPS Platform-Organizational Health Program Process Data3 Environmental Audit Perception of Culture Survey Health Assessment Data1 Productivity Data2 Service Utilization2 Self- Leadership Modules3 Inputs Proprietary Algorithms Consolidated Data Comprehensive and Timely Feedback Guides the Journey Edington Engine 1Health assessment data can be collected via the Healthy Life Assessment, or HRA data from an external source can be mapped and uploaded. 2Assessments in CPS collect self-reported information. Data from external sources (i.e., short- and Long-term disability claims, medical and pharmacy claims, etc., can be mapped and uploaded as needed. 3External data feeds • Trends and Metrics • Reports • Scorecards for… Outputs Outcomes Based on a Comprehensive Evaluation Framework ©2013 Edington Associates
  • 6. 6 Provides Feedback and Communication Online Platform for Stakeholders of Health Companywide Senior Leadership Program Owners Employees Edington CORPORATE POSITIONING SYSTEM Cultivates True Engagement Managers ©2013 Edington Associates CPS
  • 7. 7 How Does the CPS Work? Energized Workforce 100% Corporate Positioning System Healthy Culture and Environment 100% Disengagement and Stress >50% Provides a clear view of: • Where you are today (Gap Analysis) • Where you want to go (Vision, Objectives) • How you plan get there (Strategic Planning) • Roadblocks, Detours (Ongoing Evaluation) • Whether you are on track (Reports, Dashboards) • Are we there yet? (Success Metrics) A Guided Journey that…. ©2012 Edington Associates CPS
  • 8. Realizing the promise and Competitive Advantage of a: “Thriving, Healthy, High-Performing and Sustainable Workplace and Workforce” May 2, 2014 ©2014 Edington Associates Edington Associates LLC Positive Health
  • 9. ©2014 Edington Associates 9 Thought Questions Think about “healthy” individuals: • Are all low risk individuals the same? • What words would you use to describe the healthiest people you know? Think about “successful” companies: • Are all best workplaces the same? • What words would you use to describe the best workplace possible?
  • 10. 10 How can we make today's outliers tomorrow's norm?
  • 11. New Questions:  How do we help healthy people stay healthy?  How can we help people thrive? New Solutions:  Support the total population – including healthy people.  Create thriving workplace cultures and environments. Redefine health for individuals!! Redefine organizational success!! 11 Evolving Practices ©2014 Edington Associates
  • 12. Examining Positive Individual Characteristics:  Positive Psychology – Evaluation of positive emotion (the pleasant life), engagement (the engaged life), and purpose (the meaningful life).  Positive Health – Examines positive subjective, biological, and functional health.  Positive Neuroscience – Explores the neural mechanisms of human flourishing. ©2013 Edington Associates 12 Increase in “Positive” Disciplines
  • 13. Examining Positive Organizational Dynamics:  Positive Organizational Health – Study of positive outcomes, processes, and attributes of organizations and their members.  Positive Leadership – Process of cultivating a positive climate, positive relationships, positive communication, and positive meaning. ©2012 Edington Associates 13 Increase in “Positive” Disciplines
  • 14. 14 We imagine a flourishing economy of organizations whose criteria for success is about more than just wealth creation. We see a world where resilient, thriving individuals are engaged in high quality meaningful work, collaborating with creative and inspired colleagues in organizations where they feel supported, valued, and challenged to realize their full potential as human beings. Redefining Success for Organizations ©2014 Edington Associates
  • 15. What is SELF-LEADERSHIP? Self-leadership is the process of purposefully… engaging in change making thoughtful decisions having resilience building on strengths and continuously learning and growing in thriving relationships 15© 2012 Edington Associates
  • 16.  If you’re healthy, stay healthy  Don’t get worse  Take actions to make improvements Valuing Our Health From Dee Edington, PhD, University of Michigan, “Zero Trends” (2010) As self-leaders, we’re able to draw on our leadership qualities to maximize our health and vitality 16©2014 Edington Associates
  • 17. Vision for Self-Leadership in Individuals Optimism Personal Control Self-Leadership Resilience Confidence/ Self-efficacy Self- Esteem  Knowledge  Health Literacy  Negotiation Skills Vitality/Vigor  Consumerism  Engaged patient role  Social Support − Colleagues − Community − Family  Environment and culture 17 Other characteristics: Change, Integrity, Trust, Thrive, Enthusiasm, Ethical, Spiritual, Creative, Flexible, Meaningful Work Purpose, Values, Mission, Vision
  • 18. 18 What Determines Our Outlook? Genetics 50% Life Circumstances 10% Intentional Activities 40% Research has shown that each of us is born with a particular set point for our outlook. Despite that fact, up to 40% of your outlook can be influenced by our intentional activities. Sonja Lyubomirsky, UC Riverside 2007 Happiness is within us, what we choose to do, what we engage in. ©2014 Edington Associates
  • 19. Scientific research has shown  Resilience helps deal with stress  Anyone can learn to become more resilient 19 Resilience What is Resilience?  Overcoming adversity  Coping in a positive way  Steering through stress  Relying on faith to see us through  Bouncing back when hard times hit ©2014 Edington Associates
  • 20. 20 Evidence for Resilience and Positive Emotions People who report more positive emotions in young adulthood live longer and healthier lives. (Danner, Snowdon, & Friesen, 2001) Resilience can help protect against mental health conditions such as depression and anxiety. (Research summarized in Karren, 2013) ©2014 Edington Associates
  • 21. ©2012 Edington Associates 21 Optimism Optimism is functional:  Defends us from feeling hopeless about the future.  Reduces stress and anxiety.  Enhances motivation to act and be productive. Optimism Bias, Tali Sharot 2011 What is optimism?  Tendency to see the glass as half full.  Expect good things from life.  A feeling or belief that good things will happen in the future (Merriam- Webster).
  • 22. 22 People who are optimistic or happy:  Have better performance in work, school and sports  Are less depressed  Have fewer physical health problems  Have better relationships with other people (Seligman, 1991; Lyubomirsky, King & Diener, 2005; Gallagher, Lopez, & Pressman, 2013) Optimism can be measured and it can be learned. (Martin Seligman. Flourish: A visionary new understanding of happiness and well- being, 2011; Lyubomirsky, King & Diener, 2005) Optimism can protect people from mental and physical illness, and improve subjective well-being. (Taylor et al., 2000; Gallagher, Lopez, & Pressman, 2013) Evidence for Positive Value of Optimism ©2014 Edington Associates
  • 23. Positive Mood Can be Increased by:  Counting one’s blessings  Committing acts of kindness  Identifying and using signature strengths  Remembering oneself at one’s best  Working on personal goals 23 Workplace Practices that Can Strengthen Outlook (Emmons & McCullough, 2003; Seligman, Steen, Park, & Peterson, 2005; Sheldon, Kasser, Smith, & Share, 2002) Interventions that build positive states alleviate depression (Seligman, Rashid, & Parks, 2006; Seligman, Steen, Park, & Peterson, 2005).
  • 24. Employee Training: “Self-Leadership Project”  Web platform  Self-directed  Interactive  Brief (3-10 minutes)  Research-based To help people discover new ways to reach their highest potential health and performance across all areas of their lives AIM 24© 2012 Edington Associates
  • 25. 25 Positive Outlook  Happiness  Brain Health Emotions & Intuitions  Mental Shortcuts and Biases  Environment Values  Purpose  Vision Focusing on Strengths  Positive Reframing  Creating a Plan for Change Fundamental Skills to Build Self-Leaders © 2013 Edington Associates
  • 28. 28 © 2012 Edington Associates Regular expression of gratitude related to better:  Physical Health  Optimism  Progress toward goals  Well-being  Capacity to help others Positive Outlook  Happiness  Brain Health
  • 29. ©2012 Edington Associates 29 Focusing on Strengths  Positive Reframing  Creating a Plan for Change
  • 32. Do coaches help to create self-leaders? Connecting Self-Leadership to Coaching What is the Relationship Between Self-Leadership and Coaching? Self-Leadership Coaching 32
  • 33. Supporting Self-Leaders Health Coaching Supplemental Coaching Content  Motivational interviewing  Small wins  Strengths science  Solutions-based  Support Self- Leadership Health Assessment Self- Leadership Resilience Change Decision- making Employee Self-Leadership Project Organizational Culture of Health Aligned and Healthy Environment Health Assessments  Physical Health  Medical Information  Biometrics  Demographics  Emotional and spiritual Health  Social Health  Workplace Health Engaged Employee Supportive Culture and Supportive Environment 33 Positive Leadership Self- Leadership Project Programs designed to support self-efficacy, vitality and self-leadership
  • 34. ©2014 Edington Associates 34 What if anything will you do differently? Thought Questions Think about “healthy” individuals: • Are all low risk individuals the same? • What words would you use to describe the healthiest people you know? Think about “successful” companies: • Are all workplaces the same? • What words would you use to describe the best workplace possible?
  • 35. ©2012 Edington Associates 35 Redefining Health for Individuals Chronic Signs & Symptoms Feeling OK Premature Sickness, Death & Disability High-Level Wellness, Energy, Vitality Edington. 1983, Modified 2008, Modified 2012 Chronic Signs & Symptoms Feeling OK Premature Sickness High-Level Wellness Self-Leader Thriving Sustainable Energetic Well-Being Continuum for Positive Self-Leaders: Beyond Zero Trends
  • 36. ©2012 Edington Associates 36 Summary Summary
  • 37. 3 Strategic Vision from Leaders Systematic & Thriving Shared Values Systemic Engage all in the Workplace Recognize Positive Actions, Work Team Sustained Progress in all areas 2 Speech from Leader Internal Wellness Program Screenings & Reduce High-Risks Coaching Incent High-Risk Reduction Change in Risks, ROI 1 Inform Leader Out- source Wellness Screenings & Reduce High-Risks Incent High-Risk Reduction Change in Risks 0 Do Nothing Do Nothing Do Nothing Do Nothing Do Nothing Pillar 1 Pillar 2 Pillar 3 Pillar 4 Pillar 5 Which Sustainability Level is for You Sustainability Rating Do Nothing Champion Comprehensive Traditional Senior Leadership Operations Leadership Self- Leadership Rewards for Positive Actions Quality Assurance Five Pillars ©2012 Edington Associates
  • 38.  Phone: 734.998.8326 (USA)  Email: dedington@edingtonassociates.com jspitts@edingtonassociates.com jmcintyre@edingtonassociates.com jmrichardson@edingtonassociates.com  Website: www.edingtonassociates.com  Address: Edington Associates LLC University of Michigan North Campus Research Center 1600 Huron Parkway Ann Arbor MI 48109 ©2012 Edington Associates 38 Thank you for your attention