2. What Shelli Said
Clinical Librarian role in UK/US has made a
difference by:
• Informing development of safe national
practice guidelines
• Development of Corporate Governance
Standards
• Informing Clinical Research
3. Our Knowledge Base
• UK Clinical Library Group
• Clinical Library Study Day
• Hill Report
• Evidence Based Day Waterford
• Existing Irish initiatives
4. Internal Change Drivers
• Need to get a higher percentage of
Clinicians using some form of library
services (17% Athens Survey 2010)
• Organisational focus on centralisation of
services
• Users looking to use library services in
different ways (Web 2.0)
5. Pilot Mode
• HSE/RCSI collaboration at Connolly
Hospital.
• Clinical Query Service directed at
Cardiology, COPD & Rheumatology teams.
• Clinical Queries collected at Ward Rounds,
Journal Clubs, Team Meetings.
6. Pilot Positives
• Picked up a large number of clinical queries
that probably wouldn’t have filtered
through to the library.
• Created a more embedded relationship
between library & hospital staff
• Library being proactive rather than reactive
8. Pilot Negatives
• Cold Storage Factor- Some obscure queries that
had floated around departments with little chance
of being answered
• Short Hand Factor- Difficulties manually
recording complex Clinical Queries
• Structural Factors- Forums at which Clinical
Queries were captured often cancelled. Staff
difficult to contact for query follow-up.
9. A period of reflection…
• Talked to pilot project team to try work out
more effective method for delivering
clinical query services
• Interviewed 16 Clinical Librarians to
inform this process
10. Survey Findings
• Most Clinical Librarians questioned were free to
promote and develop their role – independently of
the traditional library service
• Ward rounds were problematic – A number of the
Clinical Librarians used them as a chance to
market their services
• Many of the CLS concentrated on corporate policy
development in association with Clinical Library
Work
11. Implications for our CL Service
• Our Clinical Library Service – had to take
over from our Library Service. Clinical
Library Service couldn’t be a stand alone
project. It had to be integral to the work that
we were doing. Resources, Strategic work
plans targeted toward this end.
• LENUS work would also complement this
work.
13. CLIKS – Value Set
• Relationship building- embedding
relationships within strategic groups
• Skills & Training for CLIKS group
• Emphasis on highlighting professional
services for library users
• Championing new technologies
14. Have we been successful?
• KPIs – Clinical Query Service delivering
88% satisfaction rate
• Our tailored Current Awareness Bulletins
generated nearly 600 requested articles
from Clinical Programmes last year.
• Significant engagement within our target
strategic groups
15. Future Plans
• More partnership work – bring in specialists
to contribute to projects
• Integration with LENUS – Making the
strategic link with researchers
• Work with more strategic groups in the
organisation- whilst watching the workflow
and avoiding overheating
