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Social Media, Email and Search Engine Optimization How each of these marketing tools feed each other and make you more successful Continue the learning via Twitter #CTCTSocial or #socialmedia Follow @Htoby, @azurecollier or @ConstantContact  Copyright © 2011 Constant Contact, Inc.
Agenda ,[object Object],[object Object],[object Object],[object Object],Copyright © 2011 Constant Contact, Inc.
How They Work Together ,[object Object],[object Object],[object Object],Copyright © 2011 Constant Contact, Inc. Social media users want to engage with you via email ` Social Media; Blogs, Search Engine Optimization-  General interest in your organization/services  Email Newsletters- Deepen & Nurture the relationship  Email Promotion- Benefits and closing the sale Testimonials, Feedback and Referrals Feeding Content
Engagement Increases Referrals How often do your customers use the following platforms to share information about products, brands, sales or stores?  58% 53% Consumers who are brand advocates, meaning they habitually share information about products they use, are far more likely to share product data online than non-advocates, according to research from marketing network BzzAgent (2011). Copyright © 2011 Constant Contact, Inc.
Customer Example: Far and Away Cycling ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Copyright © 2011 Constant Contact, Inc.
Make The Most of Your Email Send ,[object Object],[object Object],[object Object],[object Object],[object Object],Copyright © 2011 Constant Contact, Inc.
Customer Reviews – Use Survey ,[object Object],[object Object],[object Object],Copyright © 2011 Constant Contact, Inc. How can I let my customers review my products/services/volunteer experiences?   TQM Networks –  an IT outsourcing company Challenge: Be relevant in email and social media marketing. Solution: Uses online surveys to understand what members want and to stay relevant. Results:  More informed, engaged members, packed events, and higher profitability. Survey templates – find in basic pack Take advantage of our survey templates:
What Is Your Audience Looking For? ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Copyright © 2011 Constant Contact, Inc.
What Do I Say? ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Copyright © 2011 Constant Contact, Inc. ,[object Object],[object Object],[object Object],[object Object],Roughly 80% of marketers say that social sharing "extends the reach of email content to new markets" (81%) and "increases brand reputation and awareness" (78%).  -  MarketingSherpa  "Email Marketing Benchmark Survey" 2010
What Do I Say? ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Copyright © 2011 Constant Contact, Inc. Kraft Mac & Cheese commercials http://www.youtube.com/kraftmacncheese
What Do I Say? ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Copyright © 2011 Constant Contact, Inc.
Life Beyond The Inbox ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Copyright © 2011 Constant Contact, Inc.
Sharing Is The Cool New Thing 75% of people are likely to share content they like online with friends, co-workers or family … .49% do this at least weekly *Chadwick Martin Bailey  Consumer Pulse 2010 (n= 1504)  Copyright © 2011 Constant Contact, Inc.
You Tweet and Readers Share Copyright © 2011 Constant Contact, Inc. What  you   share : Post on your Twitter account.  What  your reader shares : This feature helps your audience share your email with their social media connections. Make sure  your readers can share  your email on their social media pages. What  your reader shares : When they click, a link to your email will appear in their Facebook news feed and can be seen by their network.
Keep it going … Copyright © 2011 Constant Contact, Inc. Customize the message for each site Publish & share your newsletter Use Simple Share to promote your content on your Facebook and Twitter accounts at the same time
Understanding Social Media Sharing ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Copyright © 2011 Constant Contact, Inc.
Archive Content for Best Reach ,[object Object],Copyright © 2011 Constant Contact, Inc. Other places: blogs, Twitter, LinkedIn, links from emails or autoresponder
[object Object],Copyright © 2011 Constant Contact, Inc. ,[object Object],[object Object],[object Object]
Who Is on Social Media? ,[object Object],[object Object],Copyright © 2011 Constant Contact, Inc. While the youngest generations are still significantly more likely to use  social network sites, the fastest growth has come from internet users 74 and older . –  Pew Center for Internet and American Life, 2010 - Pew Center for Internet and American Life, 2010 18-29 39% 30-49 28% 50-64 21% 65+ 12%
What Are They Looking For? ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Copyright © 2011 Constant Contact, Inc. Pay attention to  max connectors : 500+ connections
Email Engagement = Social Media Engagement Copyright © 2011 Constant Contact, Inc. -eMarketer- Subscribers, Fans and Followers 6/2010 If someone opts into your email, odds are they will engage with you in social media.  Communication Channel 18 to 24 years 25 to 34 years 35 to 44 years 45 to 54 years Email Marketing 95% 96% 93% 96% Facebook 54% 47% 36% 32% Twitter 9% 8% 6% 4%
What Do I Do? ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Copyright © 2011 Constant Contact, Inc.
Copyright © 2011 Constant Contact, Inc. Referrals Influence Purchasing Decisions Why referrals? Almost 50% of the primary reason for specific purchase is from individual referral. We have reached a point where  14% of people trust ads  and  78% of people trust consumer recommendations ,[object Object],[object Object]
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Copyright © 2011 Constant Contact, Inc. Leverage the pre-contact research to your benefit. - Marketing Sherpa, 2011 Trends You Will Observe
Trends You Will Observe ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Copyright © 2011 Constant Contact, Inc.
Measuring Social Media ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Copyright © 2011 Constant Contact, Inc. ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Do not be everywhere. Focus on social media that gets you results.
So Many Tools, What Do You Use?  ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Copyright © 2011 Constant Contact, Inc.
Using - Facebook ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Copyright © 2011 Constant Contact, Inc. 70% of small businesses now use Facebook  to reach consumers.-  MediaPost:  Most Popular Marketing Tool For Local Biz: Facebook
Using - Facebook Copyright © 2011 Constant Contact, Inc. ,[object Object],[object Object],[object Object],[object Object],[object Object],Continue the relationship through email B2B Nonprofit B2C
Using - Facebook ,[object Object],[object Object],[object Object],[object Object],[object Object],Copyright © 2011 Constant Contact, Inc.
Doing what’s right for you Copyright © 2011 Constant Contact, Inc. Nonprofit Tips for Social Media Time Management ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Using - LinkedIn ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Copyright © 2011 Constant Contact, Inc.
Using - LinkedIn Copyright © 2011 Constant Contact, Inc. Listen & Respond ,[object Object],[object Object],[object Object]
Using - Twitter ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Copyright © 2011 Constant Contact, Inc. –  Pew Research Center, Internet & American Life 6/2011 “ Best time to Tweet, 4PM on Fridays”-  Nine Scientifically Proven ways to get Retweeted on Twitter, Fast Company.com
Using - Twitter ,[object Object],[object Object],[object Object],Copyright © 2011 Constant Contact, Inc.
Tweet an Event ,[object Object],Copyright © 2011 Constant Contact, Inc. Use Simple Share to tweet your event and watch how your followers retweet the details. Do not forget to ask them to retweet. Asking and saying “please” really does work!
Tweet a Poll or Survey  ,[object Object],Copyright © 2011 Constant Contact, Inc.
Customer Example: Boloco Copyright © 2011 Constant Contact, Inc. ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Integration with other social media and email marketing Video explains how Boloco does Social Media right!
Blogs ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Copyright © 2011 Constant Contact, Inc. ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Photo, Videos & Podcasts ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Copyright © 2011 Constant Contact, Inc.
Foursquare, Yelp and Mobile Coupons ,[object Object],[object Object],[object Object],[object Object],Copyright © 2011 Constant Contact, Inc.
QR Codes Copyright © 2011 Constant Contact, Inc. ,[object Object],[object Object],[object Object],[object Object],[object Object],Free QR Code generator sites: http://www.qrstuff.com/  http://qrcode.kaywa.com/  http://goqr.me/  MGH Marketing Firm Study, March 2011: - 32% of customers said they have used a QR code - 70% plan to use a QR code again or for the first time
Search Engine Optimization ,[object Object],Copyright © 2011 Constant Contact, Inc. ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Are You Easy To Find? ,[object Object],[object Object],[object Object],[object Object],[object Object],Copyright © 2011 Constant Contact, Inc. ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Use Email Marketing To Continue The Relationship ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Copyright © 2011 Constant Contact, Inc. Based on search engine optimization:
Plan What Information Goes Where ,[object Object],[object Object],[object Object],[object Object],Copyright © 2011 Constant Contact, Inc. Social Media Website/SEO Email Marketing General information interesting to the marketplace Particular insight or value provided by your organization Applying your particular insight and how it directly benefits the reader Actions: Engaging in the conversations, promoting interesting ideas and information Actions: Use of keywords highlighting your knowledge to drive traffic and sign up Actions: Deliver practical value to readers, nurturing leads and closing the sale
Keep The Communication Cycle Going Copyright © 2011 Constant Contact, Inc. Remember email is the base that drives the  content to feed social media and SEO. Social media and SEO bring you more exposure and grows your list. Email closes the deal and nurtures the long-term relationship. Social Media; Blogs, Search Engine Optimization-  General interest in your organization/services  Email Newsletters- Deepen and nurture the relationship  Email Promotion- Benefits and closing the sale Testimonials, Feedback and Referrals Feeding Content
Want More On What We Covered Today?   ,[object Object],[object Object],[object Object],[object Object],Copyright © 2011 Constant Contact, Inc. Want to attend more free live webinars? Check out the upcoming sessions in our Learning Center at  http://www.constantcontact.com/learning-center/index.jsp .  Suggested Next Webinars Questions?  You have a consultant here to help at 1-866-876-8464  To get started, sign up for your FREE 60 day trial here: https://www.constantcontact.com/features/signup.jsp?cc=EDUwebinNov09ws Continue the learning via Twitter #CTCTSocial or #socialmedia Follow @Htoby, @azurecollier or @ConstantContact
SEO Tips ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Copyright © 2011 Constant Contact, Inc.
SEO Tips ,[object Object],[object Object],[object Object],[object Object],Copyright © 2011 Constant Contact, Inc.
SEO Tips ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Copyright © 2011 Constant Contact, Inc.
SEO Tips ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Copyright © 2011 Constant Contact, Inc.
SEO Tips ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Copyright © 2011 Constant Contact, Inc. What has been your experience? Is an SEO Paid Search Right For You?
SEO Tips ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Copyright © 2011 Constant Contact, Inc. http://bpmforms.networksolutions.com/whitepaper-seo.html?OriginationPage= constantcontact &SiteId=654   
SEO Tips ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Copyright © 2011 Constant Contact, Inc. Press Release Templates
Facebook Tips Copyright © 2011 Constant Contact, Inc. ,[object Object],[object Object],[object Object]
Twitter Tips ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Copyright © 2011 Constant Contact, Inc.
Twitter Tips: Far and Away Cycling ,[object Object],[object Object],[object Object],[object Object],[object Object],Copyright © 2011 Constant Contact, Inc.
Blogging and B2C and B2B Leads  Source: State of Inbound Marketing Lead Generation Report -  http://bit.ly/cVMpkn
Tell Them You Are On Social Media And What To Expect Copyright © 2011 Constant Contact, Inc. ,[object Object],[object Object],[object Object]
Want more details on social networks? Copyright © 2011 Constant Contact, Inc. Dave Gowel of Clearly Creative [email_address] www.clearlycreative.net
Additional Resources ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Copyright © 2011 Constant Contact, Inc.

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SEO Social Media Email Spring 2011

  • 1. Social Media, Email and Search Engine Optimization How each of these marketing tools feed each other and make you more successful Continue the learning via Twitter #CTCTSocial or #socialmedia Follow @Htoby, @azurecollier or @ConstantContact Copyright © 2011 Constant Contact, Inc.
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  • 4. Engagement Increases Referrals How often do your customers use the following platforms to share information about products, brands, sales or stores? 58% 53% Consumers who are brand advocates, meaning they habitually share information about products they use, are far more likely to share product data online than non-advocates, according to research from marketing network BzzAgent (2011). Copyright © 2011 Constant Contact, Inc.
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  • 13. Sharing Is The Cool New Thing 75% of people are likely to share content they like online with friends, co-workers or family … .49% do this at least weekly *Chadwick Martin Bailey Consumer Pulse 2010 (n= 1504) Copyright © 2011 Constant Contact, Inc.
  • 14. You Tweet and Readers Share Copyright © 2011 Constant Contact, Inc. What you share : Post on your Twitter account. What your reader shares : This feature helps your audience share your email with their social media connections. Make sure your readers can share your email on their social media pages. What your reader shares : When they click, a link to your email will appear in their Facebook news feed and can be seen by their network.
  • 15. Keep it going … Copyright © 2011 Constant Contact, Inc. Customize the message for each site Publish & share your newsletter Use Simple Share to promote your content on your Facebook and Twitter accounts at the same time
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  • 21. Email Engagement = Social Media Engagement Copyright © 2011 Constant Contact, Inc. -eMarketer- Subscribers, Fans and Followers 6/2010 If someone opts into your email, odds are they will engage with you in social media. Communication Channel 18 to 24 years 25 to 34 years 35 to 44 years 45 to 54 years Email Marketing 95% 96% 93% 96% Facebook 54% 47% 36% 32% Twitter 9% 8% 6% 4%
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  • 47. Keep The Communication Cycle Going Copyright © 2011 Constant Contact, Inc. Remember email is the base that drives the content to feed social media and SEO. Social media and SEO bring you more exposure and grows your list. Email closes the deal and nurtures the long-term relationship. Social Media; Blogs, Search Engine Optimization- General interest in your organization/services Email Newsletters- Deepen and nurture the relationship Email Promotion- Benefits and closing the sale Testimonials, Feedback and Referrals Feeding Content
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  • 59. Blogging and B2C and B2B Leads Source: State of Inbound Marketing Lead Generation Report - http://bit.ly/cVMpkn
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  • 61. Want more details on social networks? Copyright © 2011 Constant Contact, Inc. Dave Gowel of Clearly Creative [email_address] www.clearlycreative.net
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Notas del editor

  1. Engagement = higher deliverability rates, more conversion, deeper brand and customer loyalty= increase revenue
  2. In March, Kraft asked people to tweet about Mac & Cheese and they would turn the tweets into commercials. Here’s a screenshot of one of the ads. It was inspired by a tweet that said “I don’t joke about mac and cheese.” The commercial was about a ninja that invades a break room to steal an office worker’s mac & cheese. He’s got a sword and in this shot you see the view through the ninja mask.
  3. According to CMB……we are sharing content with each other at volumes and frequencies like never before
  4. Use this data to plan your strategy – guide your content and the tools you use