Tune Protect - Insurer transformation Award 2022

1. Private & Confidential
Insurer Transformation
2022

2. 2
People & Digital Culture
We transformed our business digitally in the People & Digital Culture category by driving
LEAN culture across Tune Protect Group
The 4 Goals of developing a LEAN culture
LEAN Ninja Program 2021/2022 –
Training & certification to develop a LEAN culture
Make it SIMPLE by
removing waste
Be Customer Obsessed –
value in the eyes of customers
Better Together – to form
unity as ONE Tune Protect
family
Be Curious & Bold – courage
to challenge the process and
status quo

3. People & Digital Culture
We have 11 robots for a total of 36 processes YTD (March 2021 - Aug 2022), with a total savings of
approximately 71,000 manhours since its launch in March 2021
MiniBot
Flamingo
Mitra
Jarvis – Compliance
Betsy – People &
Culture (MY)
Angel - Agency
T-Bot – People &
Culture (TH)
Autocon - IT Jojet - Claims Lana – Policy
Processing
Jolteon - Finance
And other bots…

4. People & Digital Culture
Business & Operations Achievements and Recognition
• Printing activities reduced 61% in 2021
• Cost savings of about half a million as at
Feb 2022 (RM900 per employee)
• One of our business units has even
implemented Paperless & Parametrics
claims process with improved Turn
Around Time of 90% from 20 days to 2
days
• Hot-desking with 1/5 space was given up
with savings
• Disposal of >7 tons of papers
• Removal of 74 dot matrix printers
Paperless Initiative Project KonMari
Won GOLD award for Best In-House
Certification category in Employee
Experience Awards 2022 in June for the
LEAN Ninja Programme

5. Infrastructure
Transforming the Infrastructure of our business digitally by embracing both innovation and failures at
Tune Protect
Our Thai and
Malaysian
consumers can
buy, renew and
service over a
responsive mobile
app
1st Malaysian insurer
to obtain approval
from Bank Negara to
host core system on
cloud
Zero paper across
our business!
60+ ASEAN and
Middle East
partners. Most
use our API to
streamline
insurance
Offer parametric
claims in Vietnam
through an eWallet.
i.e., instant credit of
claims when flight is
delayed
Offer travel
insurance through
the mobile app of a
ride hailing service in
an ASEAN
We went live in as little as
3-days with a partner!
Hyper
personalisation
and hyper
customization -
Wearables health,
telematics
We have sold
600,000 B40
policies in H1 this
year through
digital
partnerships

6. White Label is the Technology
arm that consolidates
homegrown and proprietary
digital and tech assets for Tune
Protect.
in development stage
Infrastructure
White Label offering: INSURTECH-IN-A-BOX
One stop shop powering solutions for affinity partners, products, distribution, and partnerships

7. Infrastructure
White Label offering: INSURTECH-IN-A-BOX
One stop shop powering solutions for affinity partners, products, distribution, and partnerships
Supports Travel,
Lifestyle, Health and
more
Agility in new product
and service creation
Platform play: Modular
and Co-create with
partner
AI /ML embedded into
platform
Omni Channel ready,
ability to ingest any
channel
Hosting agnostic ready
for cloud and on-premise

8. Infrastructure
TECHNOLOGY – DIGITAL FIRST FOCUS DRIVES CUSTOMER-CENTRICITY
How a mobile and web app features improves a customer’s experience
Singular App Experience
powered by
Multi-language support
User friendliness
Customer support
Live Chat & Self-service
Knowledge Base
Easy
Hassle free Purchase &
Easy to claim
Data protection
Safe and secure usage
Usage Based Insurance
On demand coverage
Frictionless insurance
Able to purchase insurance at
the partner’s website without
being redirected
Digital medical cards
Bye bye to physical cards
prone to getting lost
Leverage on AI/ML
Offer customized products
to customers

9. Ecosystems
Digitally transforming the Ecosystems of our business at a global level via multiple affinity partners,
customer touchpoints and channels
1. AirAsia Group has approximately 75 million customers
Serving
Tune Protect
customers
1.6 million
intermediaries
including
2,000
1,000
Online Travel
Agents
A network
of
61 countries
32 underwriters
across
FTSE4Good
Bursa Malaysia
Index Constituent
3.3 out of 5.0
Close to
460
employees
Access to
our partners’
customers
>150 million1
affinity
partners
60
exclusive
airline
partners
4
Partners’
Net Promoter Score
+58

10. Ecosystems
Strong ecosystem built on top of affiliate network and our partnership distribution

11. Ecosystems
Digital partnerships & e-commerce NWP grew 3.6x in 2Q22
Seeing an increase in new partners embedding our API within their ecosystem to deliver frictionless insurance

12. • THANK YOU
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reproduced or redistributed to a third party, in whole or in part, in any manner whatsoever, without the prior written permission from the Company.
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