Listen to an experienced, global panel of insurance professionals present, discuss and answer your questions on the theme of “2018 Digital Insurance Predictions”. Brought to you by The Digital Insurer and sponsored by KPMG.

1. 1
Webinar: 2018 Digital Insurance
Predictions

2. Our Panelists

3. Framing the debate
1. New
Business
Models
2. Value
Chain
Innovations
3. Tech
Enablers
Strategy
4. People , Culture & Organisational Design
Topics for discussion
• Quick introduction to
the topic and outline
the theme
• 15+ minute panel
discussion with your
Q&A
• Rapid fire polls –
wisdom of the crowd
• 90 minutes in total

4. Questions & Answers
How to participate:
If you have a question please type into the Q&A area
If you have a comment please type into the chat area
Session format:
The moderator will use a combination of his own questions
and those from the audience
Each theme will have a group discussion, Q&A and poll

5. Hugh Terry, The Digital Insurer
Digital Business Models

6. Digital Business Models – Discussion themes
1. Eco-systems to the forefront?
2. Outsiders breaking in – digital distributors or full insurance value
chain?
3. Bundling – insurance goes invisible
4. Trend to risk reduction services
5. New models in Asia start to challenge face to face for life insurance?
6. Composites are rising?

7. Snap Poll
7
Q. Will Lemonade justify its latest valuation? Would you buy at
latest valuation of US$600 million?
1. Yes
2. No
How to participate:
Just respond to the question when it appears on your screen

8. Snap Poll
8
Q. Which business models will generate most value
1. Full stack insurance models
2. Partner models
How to participate:
Just respond to the question when it appears on your screen

9. David Milligan, Matchi
Value Chain Innovations

10. Value Chain Innovation – Discussion Themes
1. Insurers are beginning to embrace omni-servicing....
2. ...While insurance ‘platforms as a service’ begin to takes off.
3. At the same time, they are trying to leverage social media concepts
for quote and sales engagement...
4. ...And health apps are beginning to hit their stride

11. Snap Poll
11
Q. Which parts of the overall insurance value chain are most likely to
be outsourced over the next couple of years...
A. Front office
B. Middle office
C. Back office
How to participate:
Just respond to the question when it appears on your screen

12. Snap Poll
12
Q. Which of these hold the most promise for claims innovation in
the year ahead?
1. Digital services to allow risks to be mitigated
2. AI applied to flag Fraud Waste & Abuse
3. Chatbots to help make claims easier to submit
How to participate:
Just respond to the question when it appears on your screen

13. Tom Bobrowski, The Digital Insurer
Tech Enablers

14. Tech enablers – Discussion Themes
1. AI comes of age?
2. Open platforms enable partnerships and rapid development?
3. Data Analytics tools allow faster scale at lower cost?
4. Chatbots as the new UI?
5. Blockchain / DLT is deployed at the core of multiple insurance
administration platforms?
6. IoT – Which product lines will mature first?
7. Autonomous vehicles on the road?
8. Platform as a service to become more popular?

15. Snap Poll
15
Q. Which area of data and analytics do you think will make most
progress in the year ahead?
1. Predictive modelling on operational issues
2. Machine learning applied to the claims process
3. Using D&A for targeted marketing
4. D&A starts to be applied to pricing of risks
How to participate:
Just respond to the question when it appears on your screen

16. Snap Poll
16
Q. What is the key benefit for insurers adopting blockchain/DLT into core
operations?
1. Significant Cost savings
2. Transparency and traceability across internal operations for regulatory
reporting
3. Reduced cycle times for handling policy and claims
4. Ability to enter new market and launch new products
5. All of the Above
How to participate:
Just respond to the question when it appears on your screen

17. Paul Merrey, KPMG
Culture, People and Organisational Design

18. Culture, People and OD – Discussion Themes
1. Is the trend to Collaboration firmly set?
2. New BU’s for digital businesses from incumbents?
3. How can insurance appeal to non-insurance expertise to bring in
new thinking and ideas?
4. Digital requires a 3-5+ time horizon for success. Are incentives for
CEOs aligned to this?

19. Snap Poll
19
Q. Will the insurance industry be able to change fast enough to compete
and partner with the large, agile tech brands
1. Yes
2. No
3. It doesn’t matter as tech companies will partner with incumbents
How to participate:
Just respond to the question when it appears on your screen

20. Snap Poll
20
Q. Is C Suite compensation still too short term to ensure longer
term digital innovations are committed to and maintained?
1. Yes
2. No
How to participate:
Just respond to the question when it appears on your screen

21. “We are excited to launch the Global LIVEFEST. Our aim is simple - to celebrate the innovations and innovators of
digital insurance around the world using an online format that removes many of the costs and hassles of
participating in a physical event.
Our virtual exhibition centre when combined with live webinars will create a new standard for both knowledge
sharing as well as networking. Its free to attend and free for insurers or insurtech’s to nominate themselves to
participate in our awards. Event attendees will vote the winners. So sign up today to participate and / or apply for
an award and become part of the worlds’ first global digital insurance festival.”
Hugh Terry; Founder, The Digital Insurer
5,000 + ATTENDEES
200 BOOTHS
The World’s first online festival on digital insurance in the month of November 2018
INSURER OR INSURTECH?
BOTH CAN APPLY FOR AN
AWARD – SHARE YOUR SKILLS
AND KNOWLEDGE
5 FREE LIVE EVENTS AROUND
THE WORLD IN THE MONTH OF
NOVEMBER. REGISTER ONCE
FOR A PASSPORT TO ALL
EVENTS
100% DIGITAL FORMAT WITH
VIRTUAL EXHIBITION
CENTRE
KNOWLEDGE SHARING,
LEARNING AND GLOBAL
NETWORKING
START-UP INSURTECH &
INSURANCE INNOVATION
AWARDS WITH LIVE PITCHES
2 AWARDS PER
REGION
INSURERS & INSURTECHS EASY
SELF NOMINATION
Q1 2018
ALL AWARD NOMINEES
RECEIVE FREE VIRTUAL
EVENT BOOTH
COMMUNITY VOTING
FOR NOMINATIONS AND
FINALS!
JUN – JUL: SHORTLIST DETERMINED
8 Finalists for each region and each
category determined by TDI panel.
Community suggestions are
considered by the panel.
AUG-SEP: PITCH & COMMUNITY
VOTING
Top 8 participate in closed webinar to
record pitch and Q&A. Registered
attendees vote online to select top 4 in
each region and category for regional
finals (companies can vote for
themselves)
NOV: REGIONAL FINALS
Regional and global winners selected by live voting at the
LIVEFEST events. Online voting for the winner after 10 minute
pitch and Q&A. Regional winners will participate at the global
LIVEFEST grand final. All nominees have a complimentary
virtual booth.
Asia
2 NOV
Africa
23 NOV
America
16 NOV
Europe
9 NOV
Global
30 NOV
FEB -MAY: NOMINATIONS OPEN
Open for self / third party
nomination by region (subject to
qualifying criteria). Submit
nomination, deck and optional
video. Event registration opens
www.livefest2018.the-digital-insurer.com

22. Post webinar activities
Recording will be emailed to registered participants
Our next webinar will be on Wednesday 21st March on the topic of “Health
Technology and the Impact on Insurance”.
Registration is now open: https://www.the-digital-insurer.com/event/digital-insurer-
webinar-health-technology-impact-on-insurance/ OR go to Events / Webinars from
the home page!
Please give us your feedback
If you would like to follow up with any of the panelists
- Hugh Terry: hugh.terry@the-digital-insurer.com
- Simon Phipps: simon.phipps@the-digital-insurer.com
- Paul Merrey: Paul.Merrey@KPMG.co.uk
- Dorel Blitz: dblitz@KPMG.com
- David Milligan: david.milligan@matchi.biz
- Rick Huckstep: rick.huckstep@the-digital-insurer.com
- Tom Bobrowski: tom.bobrowski@the-digital-insurer.com