Hugo Zaragoza

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Hugo Zaragoza is founding CEO at Websays, a start-up pioneering online opinion analytics. His research is at the frontier of machine learning and information retrieval, always pushing the boundaries of search engines and text mining technologies. Before Websays he worked in industrial research for over 10 years both at Yahoo! Research, where he led the Natural Language Retrieval group, and Microsoft Research, where he helped create the MSN Search engine (now Bing). He is the author of 20 patents and more than 50 articles in renown international conferences (such as WWW or SIGIR).

social media monitoring online reputation management machine learning opinion mining text analytics text mining smart_cities social_media text_analytics escolta activa internet xarxes socials customer care active learning big data social media digital marketing search engines reputation management

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Hugo Zaragoza

Helping City Councils  Understand their Citizens  and React

Ús i escolta de les Xarxes Socials

Online Listening and Opinion Analytics for Customer Care

(Technological) Problems and Applications of Opinion Analysis

How Reputation Management Became a Big Data Challenge

Social Media Monitoring (a quick overview).

Websays: que dice la web de ti?