These days, most leaders and organizations are seeking to drive higher performance. However, very few of them really take in consideration today’s dynamic and multigenerational workplace and the fact that employees have higher expectations for their leaders and organizations. These expectations go beyond the single focus of making a profit to include a conscious culture, meaningful work and purpose and an opportunity to make a positive contribution toward customers, employees and society. Though more than $156.2 billion was spent on employee learning, as previously reported by U.S. organizations, industry reports show that most organizations have focused on developing technical competencies. Although technical competencies are highly important, a variety of industry reports currently show gaps in leadership development, soft or essential business skills and employee engagement.

1. #WFwebinar
The presentation will begin at the top of the hour.
A dial in number will not be provided.
Listen to today’s webinar using your computer’s
speakers or headphones.
Driving Higher Performance:
Leadership and Development Tools
to Positively Impact Your People

2. #WFwebinar
Speaker: Tatiana Sehring
Director of Corporate and Strategic Relationships
American Public University
Driving Higher Performance:
Leadership and Development Tools
to Positively Impact Your People

3. #WFwebinar
Tools You Can Use
Audio Control
– A dial in number will not be provided.
– Adjust the volume by sliding the
indicator in the Media Player box to the
left.
– Also check your computer’s volume for
external speakers or headsets.

4. #WFwebinar
Tools
You
Can
Use
Speaker Bios
Resources
Media Player
Q&A
Slides
Twitter
Help
Post Event
EvaluationShare This
Group Chat
HRCI
WF Webinars

5. #WFwebinar
Tools You Can Use
Q&A and Live Group Chat
– Enter your first name and initial
and join the live discussion with
other webinar attendees
– Enter technical or content-
related questions into the Q&A
box
– Type your question in the space
at the bottom.
– Click “Submit.”
Q&A
Group Chat

6. #WFwebinar
Tools You Can Use
Twitter
- Click “Post” in the Twitter widget.
#WFwebinar
@WorkforceNews

7. #WFwebinar
1. May I receive a copy of the slides?
YES! Click on the resource list located on the top left
portion of your screen.
2. May I review the webinar recording at a later date?
YES! You may log in again using today’s link to review the
presentation on-demand.
3. Is this webinar HRCI certified?
YES! The HRCI certification code will appear in the box to
the right of the slides after the required watch-time has
elapsed.
Frequently
Asked
Ques6ons

8. #WFwebinar
Ta$ana
Sehring
Director
of
Corporate
and
Strategic
Rela$onships
American
Public
University
Driving Higher Performance:
Leadership and Development Tools
to Positively Impact Your People

9. Leadership and
Development Tools to
Positively Impact Your
People and Bottom Line
AMERICAN PUBLIC UNIVERSITY | WWW.GREATLEADERSINSPIRE.COM.
By Tatiana Sehring
June 2015

10. 10
v Introduction
v Learning Outcomes
v Main Concepts for Driving Performance
v Supporting Data and Top Considerations
v Intrinsic Motivators
v Successful Applications and ROI
v How APU Can Help
v Questions & Wrap Up

11. 11
Tatiana
Sehring,
Director,
Corporate
&
Strategic
Relationships
at
American
Public
University
Proud
Editor
to
GreatLeadersInspire.com
Over
10
years
of
experience
in
corporate
and
strategic
partnerships
for
leadership,
talent,
and
professional
development
across
a
variety
of
industries.
Her
passion
is
to
inspire
leadership
development,
lifelong
learning,
and
meaningful
individual
and
organiza6on
career
transforma6on,
so
they
can
both
develop
to
their
highest
poten6al
and
performance.
Ta6ana
has
been
featured
as
a
thought-­‐leader
in
these
subjects
and
her
work
has
been
showcased
in
Human
Capital
Media,
Enterprise
Learning,
Chief
Learning
Officer,
HR.com,
Training,
among
others.
She
is
also
currently
serving
as
a
Board
Member
for
the
Northern
Virginia
Conscious
Capitalism
Chapter.

12. 12
• Top
talent
and
development
considera6ons
for
organiza6ons
seeking
to
improve
organiza6onal
performance
today
• Effec6ve
organiza6onal
development
that
integrates
technical,
essen6al
business
skills/
EQ,
and
current
frameworks
that
mo6vate
people
to
perform
beVer
• Learn
examples
of
organiza6ons
and
the
tools
they
have
successfully
incorporated
into
their
cultures
and
ways
to
integrate
these
prac6ces
across
various
stages
of
the
professional
lifecycle.

13. 13
87%
of
worldwide
employees
are
ac6vely
disengaged
or
not
engaged

14. 14
Great
Leadership
Vision
Culture
Provide
the
Right
Tools
for
Development,
Leadership,
&
Engagement
Empower
Believe
Care
Inspire
Mo6vate
Higher
Individual
Mo6va6on
and
Performance
Impacts
Organiza6onal
BoVom
Line

15. 15
Learning
and
Professional
Development
have
a
significant
impact
on
employee
performance
and
organiza6onal
growth:
Source:
Human
Capital
Advisory
Group
and
sponsored
by
Saba
Soaware,
Inc.
• 81%
Employee
Produc6vity
• 77%
Employee
Engagement
• 77%
Leadership
Development
• 65%
Employee
Reten6on
• 59%
Risk
Mi6ga6on
• 48%
Organiza6onal
Agility
• 48%
Revenue
Genera6on
• 30%
Marke6ng
Share

16. 16
Inves6ng
in
Your
Workforce
Posi6vely
Impacts
Your
BoVom
line:
Sources:
*
Gartner:
Reach
Peak
Performance
Through
Employment,
**Gallup
Poll
2012,
***Berson
&
Associates
Predic6ons
for
2012
• 52%
Improvements
in
Opera6ng
Income
*
• 3.9%
Higher
Earnings
per
Share
**
• 17
%
More
Likely
to
Have
Greater
Market
Share
***

17. 17
Strong
Link
Between
Leadership
Skills,
EQ
and
BoVom
Line
• Companies
with
high
scores
for
their
investments
in
human
capital
delivered
stock
market
returns
that
were
5x
higher
• Organiza6ons
are
13x
more
likely
to
outperform
their
compe66on
• 31%
gap
in
leadership
development
effec6veness
between
organiza6ons
where
Emo6onal
Intelligence
is
valued
Sources;
Report
by
CCL
“Driving
Performance:
Why
Leadership
Development
MaVers
in
Difficult
Times.
Great
Leadership;
Emo6onal
Intelligence:
The
Keys
to
Driving
ROI
and
Organiza6onal
Performance
by
Human
Capital
Ins6tute
and
MHS
(2013)

18. 18
Gaps
in
Leadership
Development,
Cri6cal
and
Soa
Skills
• Focus
on
developing
technical
competencies.
IQ
/technical
skills
predict
only
20-­‐25%
of
job
success.*
• Gaps
in
leadership
development
as
well
as
soa
skills.
Higher
Performance
Employees
score
highest
in
4
of
6
EQ
Skills
(Achievement
Drive,
Influence,
IniKaKve,
Self-­‐Confidence)
only
2
of
6
IQ
Skills
(Conceptual
Thinking/
AnalyKcal
Ability)
-­‐
66%
• Therefore,
investment
in
technical
competencies
as
well
as
leadership
and
soa
skills
impacts
your
success
-­‐
90%
predic6on)
• Roughly
10%
remains
…
Sources:
*
Daniel
Goleman,
Emo6onal
Intelligence

19. 19
• People
do
their
best
work
when
they
have
a
deeper
sense
of
purpose.
Daniel
Goleman,
Ph.D.
• Aligning
passion,
purpose,
and
value
with
culture
and
strategy
drives
higher
performance.
• Compassion
in
the
organiza6on
significantly
differen6ates
the
top
quar6le
of
managers
from
the
boVom
quar6le
Gallup’s
State
of
the
Global
Workplace:
Employee
Engagement
for
Business
Leaders
Worldwide
Report
(2013)
Source:
hVp://www.gallup.com/strategicconsul6ng/164735/state-­‐global-­‐workplace.aspx
hVps://www.cu.edu/ar6cles/upload/ExecWorkingEI.pdf
and
also
referenced
in
the
Search
Inside
Yourself
Program.
Kouzes
and
Barry,
“Encouraging
the
Heart;
A
Leader’s
Guide
to
Recognizing
and
Rewarding
Others

20. 20
Conscious
Capitalism
Alignment
of
Higher
Purpose,
Conscious
Culture,
Conscious
Leadership
and
Stakeholder
Orienta6on
Mindfulness
Leadership
• “Medita6on
to
Boost
Morale,
Performance
and
Crea6vity
in
Business”
• “Mindfulness:
The
Trend
that
May
Shape
your
Life
(and
the
World)
in
2014”
Authen6c
Leadership
• “What
is
Authen6c
Leadership”
• Holacracy
–
Everyone
Becomes
Leaders
hAp://www.huffingtonpost.com/norman-­‐e-­‐rosenthal/medita$on-­‐to-­‐boost-­‐morale-­‐performance-­‐and-­‐crea$vity-­‐in-­‐business_b_4617666.html

21. 21
Search
Inside
Yourself
integrates
EI
with
mindfulness
prac6ce,
science
based
and
leadership
applica6ons.
• Mindfulness
is
associated
with
beVer
task
performance
and
fewer
cogni6ve
failures
• Help
build
compassion,
crea6ng
an
inspired
workplace.
• hVp://www.siyli.org/
Leadership
development
had
a
significant
impact
on
the
boVom
line:
• $8.8
billion
in
Cumula6ve
Cost
Savings
• The
Elimina6on
of
Debt
• Record
Produc6vity
and
Customer-­‐Sa6sfac6on
Ra6ngs
Zappos
CEO
Tony
Hsieh
and
author
of
“Delivering
Happiness:
A
Path
to
Profits,
Passion
and
Purpose”
Combining
principles
of
happiness
“Pleasure,
Passion,
Purpose”
which
lead
to
profits
L'Oreal
has
successfully
started
to
factor
EI
in
their
hiring
process
for
salespeople:
• Those
who
were
recruited
for
their
high
EQ
outsold
their
peers
for
a
net
increase
of
over
$2
million
dollars.
• The
high-­‐EQ
employees
had
63%
less
turnover

22. Successful Corporate Applications
Higher EQ –
Higher
Outcomes
US Air Force Study Using Emotional Intelligence
Indicators to Predict Successful vs. Unsuccessful Recruits
Return on Investment
92% increase in retention rate
$2.7 Million in training costs saved in first year after
Source:
Graph
adapted
from
MHS
Report,
Emo$onal
Intelligence
&
Return
on
Investment
,
Gourville,
2000;
Handley,
1997.
Higher
EI
translates
into
beVer
performance

23. 23
• Apply
EI
at
the
interview
stage
• Invest
in
Your
People
• Training
Focus
should
incorporate
combina6on
technical,
EQ
soa
skills,
leadership
development
as
a
cri6cal
part
of
individual’s
contribu6on
to
organiza6onal
success
• Dedicate
resources
to
talent
development
to
explore
and
apply
emerging
tools
such
as
Conscious
Capitalism,
Mindfulness,
Authen6c
Leadership
Development
• Understand
what
mo6vates
your
people,
aligning
with
culture,
strategy
and
development
•
Encourage
leadership
and
exchange
of
ideas
across
all
levels
of
your
organiza6on.
Source:
Graph
adapted
from
MHS
Report,
Emo6onal
Intelligence
&
Return
on
Investment
,
Gourville,
2000;
Handley,
1997.

24. 24
• Leadership
Development
and
Employee
engagement
are
cri6cal
for
streamlining
performance
• Align
leadership
strengths,
skills
&
interests
with
organiza6onal
strategies
with
clear
objec6ves
and
outcomes.
• Adopt
flexible
progression
career
paths.
• Tap
into
knowledge
from
all
levels.
• Empower
every
employee.
• Tie
in
with
strategic
HR
planning
and
training
for
individual
and
organiza6onal
success.
• Iden6fy
leadership
talent
and
high-­‐poten6al’s
visibility.
• Reinforce
corporate
culture
of
leadership
development.

25. 25
Invest
on
Employee
Development
(Technical,
Leadership,
EQ
Skills)
Explore
the
Applica6on
of
Emerging
Prac6ces
Inspire,
Empower,
and
Intrinsically
Mo6vate
People
Lead
with
Confidence,
Compassion
and
A
Posi6ve
Autude
Higher
Revenue,
Employee
Performance,
and
Individual
Happiness

26. 26
• We
offer
190+
online
degree
and
cer6ficates
programs
that
cover
your
Technical
and
Leadership
• Applica6on
of
Emerging
Prac6ces
Through
our
Curriculum
• We
have
created
the
Inspire
Thought
Leadership
Series
to
Help
you
Empower,
and
Intrinsically
Mo6vate
People
• We
are
commiVed
to
providing
quality
educa6on
and
tools
as
well
as
maximize
your
tui6on
expenses.
• Ask
us
how…

27. 27
Books:
• Conscious
Capitalism
by
John
Mackey
and
Raj
Sisodia
• Search
Inside
Yourself
by
Search
Inside
Yourself:
The
Unexpected
Path
to
Achieving
Success,
Happiness
(and
World
Peace)
by
Chade-­‐Meng
Tan
• Firms
of
Endearment:
How
World-­‐Class
Companies
Profit
from
Passion
and
Purpose,
2nd
Edi6on,
by
Rajendra
S.
Sisodia
• Delivering
Happiness:
A
Path
to
Profits,
Passion,
and
Purpose
by
Toni
Hsieh
• Blogs:
• Inspire:
Thought
Leadership
Series
to
Inspire
Individual
and
Workplace
Transforma6on
hVp://greatleadersinspire.com/

28. 28
• Recognize
that
everything
is
connected
• From
Culture,
to
Strategy,
Development,
and
Engagement
• Understand
and
Act
on
what
mo6vates
your
employees
• Invest
in
Your
People,
Care
and
Empower
Them
• Integra6on
of
EI
into
Vision,
Culture,
and
Strategy

29. 29

30. #WFwebinar
Please complete the
webinar evaluation.

31. #WFwebinar
Join our next Webinar!
Exploring the Top 10 Trends in HR
Technology
Thursday, June 9, 2015
Webinars start at 2 p.m. Eastern / 11 a.m. Pacific
Register for all upcoming Workforce Webinars at
www.workforce.com/webinars
OR click the icon on the widget bar!