As organizations continue to expand globally and training budgets continue to decrease, developing effective learning programs has become a significant challenge. Learning management systems and basic online learning tools have fallen short in providing an engaging learning experience, resulting in a need for more effective training programs. Register for the Chief Learning Officer webinar, “Virtual Learning Environments: Redefining the Training Experience,” and learn how to re-engage your employees by providing easy access to interactive training programs. This webinar will demonstrate how virtual training enhances learning retention and improves learning outcomes. You will learn: How to enhance and extend your learning management systems. How virtual environments are redefining the learning experience. Best practices for developing a virtual learning strategy. Register today for this free, one-hour webinar, brought to you by ON24.

1. Virtual Learning Environments:
Redefining the Training Experience
Sponsored by:
#VirtualLearning

2. Frequently Asked Questions
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The webinar will be available on demand within 24-48 hours
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You can download the slides, now, from the green resource widget on
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Tweeting? Please use hashtag: #VirtualLearning

3. Virtual Learning Environments:
Redefining the Training Experience
Deanna Hartley
Senior Editor
Chief Learning Officer magazine
#VirtualLearning

4. Virtual Learning Environments:
Redefining the Training Experience
Tom Masotto
Vice President, Product Management
ON24, Inc.
#VirtualLearning

5. Virtual Learning Environments
Redefining the Global Training Experience
Tom Masotto
VP Product Management
ON24

6. Agenda
• Challenges driving virtual learning
• Key components of virtual learning environments
• Best practices for developing a virtual learning strategy

7. Poll Question #1
What is your biggest training challenge (please select one) ?
• Training an increasingly dispersed workforce
• Making it easier for learners to find and complete coursework
• Providing a “single access point” for all training materials
• Getting better data/analysis on learning behavior
• Implementing social or mobile learning tools

8. “Global workforce” is training professionals’ top challenge
What is your biggest training challenge?
Training an increasingly dispersed workforce 33.3%
Getting better data/analysis on learning behavior 22.0%
Implementing social or mobile learning tools 21.1%
Providing a “single access point” for all training materials 14.1%
Making it easier for learners to find and complete coursework 9.5%
ON24 Survey of Learning Professionals, 2012

9. “Usability” is learners’ top challenge
Top LMS Challenges for Learners
Source: Survey Results – The Current and Future State of LMS, 2011

10. More engaged learners is a key objective
Over 82% of learning professionals say “offering more engaging
training materials” is a key objective for their company.
What training benefits are you looking to obtain in next 6 to 12 months?
Offer more engaging training materials 82.7%
Make it easier for learners to find training courses 60.4%
Foster more networking, mentoring and coaching 58.5%
Improve learning metrics and reporting 53.1%
Centralize training content in a single online location 48.5%
ON24 Survey of Learning Professionals, 2012
10 | ©2012 ON24, Inc. All Rights Reserved. I ON24, Inc. Confidential.

11. Global, usability & engagement driving virtual strategies
Over 74% of learning professionals say they are considering
“virtual learning environments”.
What training methods / tools are you considering in 6 – 12 months?
Virtual learning environment 74.2%
Training webinars 71.5%
Mobile learning 47.7%
Learning management system 45.0%
Social learning 44.2%
ON24 Survey of Learning Professionals, 2012

12. Components of a Virtual Learning Strategy
Virtual Learning
Environments
AICC & SCORM
Compliant Tools
Existing LMS Consumption
Platforms
Content
Creation
Metrics and
Analytics

13. Key Components of Virtual Learning Environments
Learning Experience Enterprise Requirements
• Virtual locations • Security & reliability
• Training centers • LMS integration
• Personalized curriculums • Mobile support
• Virtual classrooms • Multilingual
• Social networking • Reporting & analytics
• Collaboration

14. Main Plazas
14 | ©2012 ON24, Inc. All Rights Reserved. I ON24, Inc. Confidential.

15. Auditoriums with Virtual Classrooms
15 | ©2012 ON24, Inc. All Rights Reserved. I ON24, Inc. Confidential.

16. Virtual Training Centers
16 | ©2012 ON24, Inc. All Rights Reserved. I ON24, Inc. Confidential.

17. Curriculums, Courses & Completion Tracking
17 | ©2012 ON24, Inc. All Rights Reserved. I ON24, Inc. Confidential.

18. Social Networking Lounges
18 | ©2012 ON24, Inc. All Rights Reserved. I ON24, Inc. Confidential.

19. Expert-Led Scheduled Discussions
19 | ©2012 ON24, Inc. All Rights Reserved. I ON24, Inc. Confidential.

20. Virtual Coaching & Mentoring
20 | ©2012 ON24, Inc. All Rights Reserved. I ON24, Inc. Confidential.

21. Improved Virtual Learning Outcomes
Global Learning Reach
Ease-of-Use & Personalization
Learner Engagement
Networking & Mentoring
Centralized Training Resources
Cost Reduction
Accountability & Metrics

22. Best Practices for Developing a Virtual Learning Strategy
1. Have a clear use case and purpose
2. Learn from others
3. Design and deploy your virtual learning environment
4. Train your L&D team and launch
5. Promote learner interaction and engagement
6. Measure, adjust, measure, adjust…

23. Developing Your Own Virtual Learning Strategy
1. Have a clear use case and purpose
– Assess current learning approaches
– Evaluate unmet training needs
– Determine how virtual learning augments existing programs
– Consider where virtual provides largest benefit
Measure and
Adjust
Interaction &
Engagement
Train and
launch
Design and
Deploy
Learn from
others
Use Case
& Purpose

24. Top 5 Virtual Learning Use Cases
1. Onboarding
2. Employee Training
3. Management / Leadership Development
4. Sales Enablement
5. Customer / Partner Training

25. Poll Question #2
Are you using or considering virtual training for the following
applications (please select all that apply)?
• New Hire Onboarding
• Employee Training
• Management / Leadership Development
• Sales Enablement
• Customer Training
• Partner Training

26. Developing Your Own Virtual Learning Strategy
2. Learn from others
– Consult L&D analyst firms for research and best practices
– Contact experienced vendors for case studies
– Attend webcasts discussing virtual learning strategies
Measure and
Adjust
Interaction &
Engagement
Train and
launch
Design and
Deploy
Learn from
others
Use Case &
Purpose

27. Research Briefing, White Papers & Case Studies
• Bersin Research
– Using Virtual Learning Environments to Meet Today’s Talent Needs
• ON24 White Papers
– The World is Your Classroom
– Is Your LMS Leaving Your Users Dazed and Confused?
– Virtual Learning for Dummies
– Best Practices: How to Keep Your Virtual Environment Thriving
• ON24 Case Studies
– Sodexo
– Houghton Mifflin Harcourt
– Fiserv
– Marriott (see next slide & Bersin report)

28. Marriott: Breakthrough Leadership Development
• Objective
– Provide training on management and leadership principles to
over 5,000 employees in 733 hotels in 23 countries
• Problem
– Difficult logistics and very costly
• Solution
– Virtual learning environment
– Live and recorded webcasts to deliver primary training
– Scheduled chats with executives to reinforce principles
– Specific locations for regional training
• Return on Investment
– Over $1 million in cost savings
– 69% lower cost per hour than industry average

29. Developing Your Own Virtual Learning Strategy
3. Design and deploy your virtual learning environment
– Determine your virtual environment design and workflow
– Identify the employee roles and training content
– Integrate with content repositories and LMS (if applicable)
– Determine the security requirements
Measure and
Adjust
Interaction &
Engagement
Train and
launch
Design and
Deploy
Learn from
others
Use Case &
Purpose

30. Identify Content Repositories
Corporate
Intranets
Other
Corporate LMS Virtual Learning
Information
Platforms Environment Sources
Regional Training
Materials

31. Define Roles and Role-Based Curriculums
Role = Manager
Courses = 5
Role = Director
Courses = 8
31 | ©2012 ON24, Inc. All Rights Reserved. I ON24, Inc. Confidential.

32. Developing Your Own Virtual Learning Strategy
4. Train your L&D team and launch your virtual training program
– Prepare and train L&D staff
– Provide best practices to instructors for virtual classrooms
– Consider limited deployment for initial launch
– Use surveys and idea storming to gather suggestions
Measure and
Adjust
Interaction &
Engagement
Train and
launch
Design and
Deploy
Learn from
others
Use Case &
Purpose

33. Coach Instructors on Best Practices

34. Developing Your Own Virtual Learning Strategy
5. Promote interaction and engagement
– Incorporate social learning tools
– Recruit subject experts, coaches and mentors
– Add expert directories and scheduled discussions
– Run contests to promote participation and contributions
Measure and
Adjust
Interaction &
Engagement
Train and
launch
Design and
Deploy
Learn from
others
Use Case &
Purpose

35. Social Graph for Enterprise Learning
Each employee is at the center of his or her own personal learning network.

36. Social Learning Tools
• Social Media • Ad Hoc Group Discussions
• Expert Directories • Expert-led Discussions
• Communities of Practice • Prizes & Contests
• Coaching & Mentoring • Game Rooms
• Idea Storming
• Blogs
• Forums
• 1:1 Text Chat
• Scheduled Chat Sessions

37. Developing Your Own Virtual Learning Strategy
6. Measure and Adjust
– Determine what to capture and analyze
– Decide where metrics should reside
– Use metrics/surveys to evaluate and adjust programs as needed
Measure
and Adjust
Interaction &
Engagement
Train and
launch
Design and
Deploy
Learn from
others
Use Case &
Purpose

38. Learning Measurement – Key Metrics
• Satisfaction • Outcomes
– Survey feedback – Test results
– 5-star rating – Assessments
– Comments
• Utility
• Adoption – Perceptions
– Attendance
– Feedback
– Activity
– Referrals
– Duration
– Completion rates • Contribution
• Efficiency – How many contribute
– Cost per hour training – How frequently
– What demographics

39. Poll Question #3
Which of the following tools and capabilities are considering in
the next 6 -12 months (please select all that apply)?
• Mobile Learning
• Social / Informal Learning
• Virtual Learning Environments
• Game-Based Learning
• Collaboration
• Training Webinars

40. Virtual Learning Environments:
Redefining the Training Experience
ON24: www.ON24.com
1.877.202.9599
solutions@on24.com
#VirtualLearning

41. Join Our Next CLO Webinar
Trends in Global Business Communication and Their
Implications for Global Companies
Tuesday, April 23, 2013
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